Human Resources Administration

LESLI JACKSON

314-***-**** ************@*****.***

Professional Summary

Accomplished Administrative, Human Resources & Accounting Professional. Track record of excellence in directing the recruiting, onboarding and training processes, and in creating cutting edge performance management tools for corporate organizations. Successful leadership in driving significant and sustainable cultural change through strategic processes and administration. Safeguards the reputation and profits of organizations with keen foresight and insight into all facets of human capital management. Skills

• Recruiting, Hiring, Onboarding

• Strategic Planning

• Employee Development

• Performance Evaluations

• Logistics Management

• Event Management

• Labor Relations

• Process Improvement

• Internet Research

• Social Media

• ACS People Suite/Financial Suite

• Accounts Payable

• Microsoft Word, Excel, Publisher, Power Point

Work History

Family Ministry Administrative Coordinator Sep 2018 - Current Sunrise United Methodist Church O'Fallon, Missouri

• Collaborate with Family Ministry Director to plan, manage, and coordinate all programs and events offered to those from birth through young adult.

• Maintain active communications via E-Mail, E-Newsletters, Social Media.

• Handle all membership and demographics tracking. Finance Director Assistant Feb 2017 - Current

SunRise United Methodist Church O'Fallon, Missouri

• Manage accounts payable totaling over $750K annually.

• Handles all payments, vendor relations, and ensures accurate paperwork. Youth Ministry Coordinator Dec 2006 - Sep 2018

SunRise United Methodist Church O'Fallon, Missouri

• Developed and operated the people-oriented infrastructures, policies, procedures and processes of the program.

• Implemented processes to increase membership and retention.

• Planned and executed events and/or conferences (3+ per year for 40-80 youth) including registration, travel, housing, catering, and vendors.

Employee Development Manager May 1995 - Dec 2006

GTE & Verizon Communications Wentzville, Missouri

• Reviewed resumes, screened candidates and conducted 500+ interviews annually. Attended 3 career fairs/month to recruit qualified candidates. Successfully recruited 10+ candidates each month.

• Spearheaded and executed "Quality Hire" Program resulting in an improved talent pool and accelerated hire rate.

• Successfully solved challenging hiring environment to rapidly increase quality staff recruitment and markedly improved retention.

• Improved interview processes by introducing new candidate-screening measures to increase identification of qualified personnel.

• Initiated a comprehensive on-boarding process by implementing a full-day new hire orientation.

• Enabled new staff to shadow an experienced employee.

• Implemented an 8-week paid training program.

• Conducted employee focus groups for hiring/training process improvement opportunities.

• Chaired the employee "Stress Relief Committee".

• Facilitated employee incentive programs.

Supervisor/Coach May 1995 - Dec 2006

GTE & Verizon Communications Wentzville, Missouri

• Multiple Roles: Customer Contact, Supervisor Support, Ethics, Resource Manager. Used hands-on position to initiate/implement measures to improve compliance with corporate policy and employee productivity.

• Developed and managed a team of 20+ unionized associates.

• Provided ongoing coaching and mentoring to sales staff.

• First-ever Ethics Coach: addressed customer-relations matters.

• Handled labor relations matters (legal consultations, terminations, exit interviews)

• Piloted Management-level Job Sharing to retain quality employees.

• Managed the call center associates schedule; analyzed call metrics, adherence and productivity. Direct Sales Rep > Branch Manager - Retail > Agent Account M Jun 1989 - May 1995 Southwestern Bell Mobile Systems Des Peres, Missouri

• Consistently achieved sales goals by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer and retail vendor relationships. Education

Master of Business Administration: Business Administration 1992 St. Louis University St. Louis, Missouri

Bachelor of Science: Business Administration 1987

University of Tulsa Tulsa, OK

Magna Cum Laude

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