Customer Service Manager

ROSEVIENNE B. ABCEDE

Blk ** Lot ** Purok * Area F, Brgy.San Pedro

Sapang Palay, San Jose Del Monte City of Bulacan

Mobile no.: 093********

Email Address: ********@*****.***

To enhance and develop my skills and learn new techniques and strategies that will contribute to my personal growth as well as the company. EDUCATION

Tertiary :

Course: Computer Secretarial

School/University: Bulacan Polytechnic College

Location: Pleasant Hills Subdivision, Brgy. Graceville, Bulacan Date: June 2012 –2014

Secondary :

School/University: Citrus High School

Location: Sapang Palay San Jose Del Monte Bulacan City Date: June 2009 – 2012

TRAININGS/SEMINARS

Feb. 26,2013 Personality Development

Pleasant Hills Subdivision

Course Seminar

Oct. 2013 City Treasurers Office

On the Job Training (Practicum)

School Requirement 300 hours

Feb. 2014 Good Handling of Clients

Doll Joy Museum, Pasig City

Course Seminar

Position: Waitress / Server

-Providing excellent wait service to ensure satisfaction. Taking customer orders and delivering food and beverages. Making menu recommendations, answering questions and sharing additional information with restaurant patrons.

Duration: February 11, 2019 – up to present

Company: The Bistro Group of Company

Location: Makati

Department: Front of the House

Position: Receptionist

-Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instructions.

Duration: September 28, 2018 – Jan 28, 2019

Company: Paradise Dynasty

Location: SM Aura, Taguig City

Department: Operation

Position: Account Officer

-makes, compute, check if has error, change if there is wrong encoding the bill before serving it to concessionaires.

Duration: May 16, 2018 – Sept 8, 2018

Company: Prime Water San Jose

Location: Rd1 Minuyan, SJDM Bulacan

Department: Commercial

Position: Customer Service Assistant (Collector)

-Receive payment by cash, check. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Duration: June 24, 2015- May 15, 2018

Company: San Jose Water

Location: Rd1 Minuyan, SJDM Bulacan

Department: Commercial

Position: Promodiser

-Greet customers and offer them an assistance. Advise customers by providing information on products.

Duration: January 7, 2015 – June 23, 2015

Company: Cosmetique Asia

WORK EXPERIENCE

Location: Balintawak, Quezon City

Department: Non-Food

Position: Cashier

-greeting customers, answering to inquiries, bagging groceries, scanning items, and reconciling receipts with cash.

Duration: September 27, 2014 – January 2, 2015

Company: Puregold Price Club Incorporated

Location: Tungkong Mangga, SJDM Bulacan

Department: Check-out

PERSONAL DATA

Age: 23

Date of Birth: November 10, 1995

Gender: Female

Civil Status: Single

Height: 5’3ft

Weight: 58 kg

Nationality: Filipino

Religion: Born Again Christian

SKILLS

Skillful in Computer

Good in dealing with other people, easy to accommodate and easy to catch up with different environment

Can speak English & Tagalog

Good Communication Skills

Computer Literate MS Word, MS Excel, and MS Powerpoint. REFERENCES

Mr. Ruditho Atinaja Section Head- Marketing

Prime Water San Jose

Contact No. 091********

Mr. Daniel Contreras Former Manager Commercial Department San Jose Del Monte City Water District

Contact no.092********

RosevienneB.Abcede

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