Employee Relations Manager
Resume:
Melissa Hall, SPHR, SHRM-SCP
Jeffersonville, IN 47130
********@*****.***
https://www.linkedin.com/in/missyhall/
Summary
HR Generalist for Rehab, Home Care/Hospice and Pharmacy divisions of Trilogy Health Services to include nearly 3000 employees. Provide project leadership, change management, employee relations consulting, performance management, training and training development, compliance and investigations for the division. Experienced recruiter with varied background in agency and corporate; IT, healthcare and manufacturing experience.
Work Experience
Director of Employee Services
2006- 2018 Trilogy Health Services-Ancillary Services Division, Louisville, KY
Direct overall implementation efforts of enterprise HR initiatives for division and single point of contact for all HR issues for multi-state rehab services contract teams (nearly 3000 employees). Create handbooks, policies and procedures, job descriptions, on-boarding activities, employee file audit and maintenance, benefits administration, risk management, overall training efforts, coaching and counseling, employee relations and team building efforts. From 2008-2015, also provided overall HR support for home health/hospice (2008-14) and pharmacy (2014-15) lines of business, in addition to rehab division.
Created “Manager’s Toolkit” which became the basis for our Rehab “Dashboard”, a repository of forms, policies and information for Rehab Directors
Served as “Culture Champion” for all Employee Engagement initiatives
Project manager for Rehab Director Orientation “Change of Business” task force
Served on multiple “COB” task forces, including Health Campus New Hire On-boarding, Employee Selection Process and ATS Selection, Pharmacy Service Standards
Create and facilitate HR educational sessions at annual Rehab Director meeting
Member of implementation team for new Payroll/HRIS system
Maintained Leadership Satisfaction Score of 4.75/5 and above
Regional Recruiter
2006 Insight Communications, Louisville, KY
Recruiter--search and recruitment for all departments (IT, Sales, Call Center Operations, Finance, Executive, HR, etc.), onboarding all new employees
HR Generalist—Job description writing, consultation with business partners, employee relations and performance management, new hire orientation, training and coaching of management staff, development of policies and procedures, budget enforcement, compensation analysis and negotiation.
Recreated New Hire Orientation program to better orient new hires to Insight Culture
Led project to research HRIS systems and new background check vendors
Developed new orientation and training schedule for Direct Sales staff, which helped significantly in retention of this high-turnover group
Contract Recruiter
2005 YUM! Brands; Burger King Corporate; CTI Advantage, Louisville, KY
Conduct search and recruitment for variety of open positions including Senior Leadership, Finance, Healthcare and Engineering. Consult with Global Talent Management Team on staffing needs.
Regional Hospital Pharmacy Recruiter
2004 -2005 Kindred Healthcare, Louisville, KY
Recruiter--For a multi-state region, conducted search and recruitment of all pharmacy staff; training and coaching of management staff, and negotiation of compensation packages.
HR Consultant--was "single point of contact" for Pharmacy Directors with Corporate HR. Consulted on market compensation, relocation, payroll, separation, employee relations, progressive discipline and employment law.
Co-wrote and developed Recruiting presentation to Annual Directors' Meeting
Regional Recruiter
2002-2004 R. R. Donnelley, Glasgow, KY
For a multi-state region, conducted search and recruitment of salaried and skilled hourly associates (Operations, Finance, Executive, Production, etc); consultation with business partners in Southeast Region, across business units on staffing needs, training and coaching of management staff, compliance with policies and procedures, and negotiation of compensation packages.
Senior Recruiter/HR Generalist
2000 - 2002 Humana Inc., Louisville, KY
Recruiter--Internet search and recruitment of all associates (IT, Medical Management and Operations, Finance, Executive, etc.) for Emphesys division and later Corporate positions
HR Generalist—Job description writing, consultation staffing needs, employee relations, on-boarding, training and coaching of management staff, development of policies and procedures.
Education
University of Kentucky, Lexington, KY
Bachelor's Degree, Bachelor of Arts in Political Science
SPHR Certification, 2012
SHRM-SCP Certification, 2014
Additional Experience
Director of Membership, Louisville SHRM, 2012-2015
Board of Directors, Trilogy Foundation 2010-present
Contact this candidate