Customer Service Data Entry
Resume:
Tracy Plummer
Shelbyville, KY *****
***********@*****.***
Objective
Secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people.
WORK HISTORY
RemX
Louisville,Ky
Customer Service/Intake Specialist
November 2018 to present
Enroll patients into a program for an osteoarthritis drug program. Trained new associates on procedures. Answered calls from physician's offices and patients.
Ficosa North America
Shelbyville, Ky
Ford Sub glass assembly tech
December 2016 to December 2017
Ensured that both left and right Ford Transit mirrors were correctly assembled.
S & W AUTOMOTIVE TOWING AND RECOVERY
Glasgow, Ky
Billing representative
October 2015 to October 2016
Billed invoices to finance companies for payment on repossessed vehicles.
Filled out receipts for towing services, flat tire changes, etc.
Brown Jordan
Simpsonville, Ky
La-Z-Boy Outdoor Customer Service Specialist/Lead
November 2013 to October 2015
In charge of the La-Z-Boy Outdoor online account. Emailed and answered calls from customers to resolve their issues with the outdoor furniture that they purchased. Processed refunds, answered charge backs and A to Z Claims (Customers file these claims when they either never received a product or received a product that was materially different from what was ordered or expected).
Aerotek
Louisville, Ky (For Brown Jordan, Simpsonville, Ky)
Customer Service Specialist
March 2013 to November 2013
Emailed and answered calls from customers to resolve their issues with the outdoor furniture that they purchased.
RX Crossroads
Louisville, Ky
Data Entry/Patient Assistance Program/Order Entry
May 2011 to February 2013
Filled orders for insulin. Enrolled new members into the system and sent incomplete/approval/denial letters. Answered phone calls from patients and health care providers.
Pridestaff for RX Crossroads
Louisville, Ky
Data Entry/Order Entry for RX Crossroads
November 2010 - May 2011
Filled orders for diabetic insulin. Enrolled new members into the
computer system and sent incomplete/approval/denial letters. Answered calls regarding shipments and status of enrollment applications from patients, advocates and physicians.
Humana
Louisville, Ky
Enrollment Specialist
August 2005 - April 2008
Hired to correct errors that made an application pend. Shortly after
being hired, I was asked to join other departments. I vastly expanded my
knowledge of Medicare by doing this. I was then promoted to the CMS processing department where I submitted cases directly to CMS to ensure that a member would get coverage with Humana.
Land America
Louisville, Ky
Data Entry Specialist
Nov 2004 - August 2005
I was responsible for entering land titles into the system, by verifying
and entering the information. I had a monthly deadline to meet, and never failed to meet it. I was also responsible for manually entering
policies into the system that were on actual paper.
National Processing Company
Louisville, KY
Tartan Data Specialist
Nov 2002 - Nov 2003
Entered chargebacks, stolen or lost credit cards, offinputs, and suspects.
EDUCATION
Jeffersontown Vocational
Jeffersontown, KY
Aug 1988 - Jan 1989
Word Processing
Moore High School
Louisville, KY
Aug 1987 - Jan 1989
GED Received General studies
SKILLS Proficient in Data Entry Attention to detail, High accuracy rate
Numeric - 11,000+ kph, alpa numeric - 10,000+ kph
Experience with Excel, Outlook and Word
Excellent customer service skills. Ability to work independently as well as in a team environment.
References available on request.
Contact this candidate