Human Resources Information Systems (HRIS) Analyst with strong background in Employee Relations and HR Project Management
10+ years’ experience in Human Resources, with a background in Human Capital and Operations Management, technical translation of HR policies and guidelines, and reporting and analytics. Proven ability to manage system implementation, performance and administration, and identify process improvement approaches. Case Management Owner responsible for resolving employee issues related to system usage, payroll, benefits, time & labor, and company policy. Strong understanding of data analysis, project management, and cross-functional communication. Core competencies include:
Strategic Planning Streamline Operations Leadership Business Analytics Verbal/Written Communication Project Management Performance Improvement Approaches Technical Translation Employee Relations Training & Learning Development Vendor Management
Educational Background Rutgers University / Rutgers Business School - Bachelor of Science
Systems Knowledge ADP Enterprise: eTime (Time & Labor Management) & eV5 (Payroll); ADP Reporting; Oracle Cloud Enterprise SAAS (HCM, Time & Labor, Absence Management); PeopleSoft 9.2; SuccessFactors & iCims ATS; MS Office Suite –Excel: Advanced Skill Level
Centric Brands (Core Staffing) – HRIS Consultant 07/2019 – Current
Project Manager for ADP eTime implementation / Go Live. Consults on configuration best practices as relates to clients’ time and attendance policies.
Coordinates UAT and manages issue and resolution logs. Serves as project escalation point for issues impacting project schedule and success.
Leads inter-departmental coordination efforts required for specific project tasks and allocation of post-Go Live duties for system administration and maintenance.
Manages interface creation between iCims and ADP, and between client and newly launched Bright Horizons benefit portal
Creates company-wide communications and fact sheets for eTime transition and facilitates training webinars for managerial end-users.
Processes scheduled and ad-hoc reports using ADPR for employee life-cycle trend analysis and forecasting
Emblem Health – HRIS Analyst, Supervisor 01/2014 – 01/2019
Subject Matter Expert specializing in corporate and union Human Capital Management and Time & Labor Management via ADP Enterprise and Oracle Cloud
Supervisor of HRIS Shared Services team and external consultants – 15 team members. Responsible for managing work and project tasks, performance reviews, delegating managerial and executive level requests, resolving Tier 2 and above system and employee relations issues, external recruitment of new team members
Manages all administration, configuration, data analysis and system auditing, security, maintenance, and training for ADP Enterprise and Oracle Cloud
Business Analyst partnering with HRBPs and executive leadership to develop best practices, forecasting needs for change management, streamlining business/system workflow and processes
Work collaboratively with and provides day-to day strategic advice and consultative solutions to leaders and employees on employee relations and people management issues, recruitment and onboarding processing, policy and union contract interpretation, benefits and payroll administration, and employee life cycle
Responsible for all Payroll and Benefits aspects related to Time & Labor, including weekly timesheet reconciliation, accrual management, interface file transfer, company and union payment compliance with state and federal FMLA, Worker’s Comp, etc
HRIS Liaison between Executive and Management - Level staff, HRBPs, Union Management, IT, system end-users and technical analysts to ensure that company/union/government HR and Time & Labor policies remain in compliance by defining configuration, reporting, and data analytics specifications
Create and facilitate specialized in-person and remote trainings and online learning agendas and manuals for HRBPs, system end-users, and new employees. Led new employee orientation for all HR functions and processes.
Report Management and Analytics using HR system data to analyze and generate ad hoc and scheduled reports for metrics, compliance, and decision making
Owns and maintains relationship with 3rd party system vendors (ADP and Oracle)
Case Management system owner responsible for the resolution of all HR, Payroll, Benefits, and Time & Labor, and company / union policy inquiries and request. Decreased Service Level Agreement resolution time from 6 days to 2 days max.
HR Project Management (Consultant) 04/2010 – 01/2014
Mack-Cali Realty Corporation – HRIS Systems Project Manager
Supported ADP Enterprise and PeopleSoft implementation project in conjunction with recent merger & acquisition. Responsible for creating new employee profiles, accrual profiling and processing of acquired employees for eTime timekeeping.
Ensured that new hire/transfer packages were complete, I-9 documentation was compliant with government regulations, and 401K contributions were processed
Specialized metrics and ad hoc reporting on headcount, turnover, and transfer rates using ADP HRB and Excel
International Union of Operating Engineers– HRIS Administrator
Responsible for navigating engineers & contractors through newly-launched online payroll and expense reporting system via call center & Cisco WebEx
Case Management resolution of all inquiries and issues regarding utilizing the system. Partnered with IT to resolve Tier 2 technical problems.
United Community Corporation – HR Coordinator
Supported VP, Operations in HR functions such as, employee relations, processing weekly attendance for payroll, database management of employee and life-cycle changes, communication of pertinent information to off-site employees
Office Manager responsible for overseeing staff relations and office maintenance including location security, internal and external communications, executive scheduling and calendars
Managed recruitment efforts by creating and posting job descriptions, recruitment of specialized candidates, conducting interviews for administrative, accounting, and social work roles, processing offer letters
UBS Financial Services - Senior HR Representative – Team Lead, Shared Services 09/2006 – 01/2010
Team Leader of the HR Advisory Shared Services Center. Supervised 10 team members to provide resolution via call center/e-mail to Wealth Management US (WMUS) staff and financial advisors (approximately 64,000 home office and branch employees) on all onboarding and offboarding, payroll, timekeeping, benefits, employee relations, compensation, commissions and 401K issues
Case Management Supervisor responsible for assigning and managing all incoming e-mail requests to team members for research/response within the 24-hr SLA. Provided Tier-2 research and resolution for escalated issues.
Supported WMUS management in all employee life-cycle processes from new hire to termination; including job data change requests, departmental transfers, termination policy, benefits administration (including LOA, STD/LTD, FMLA), bonus payment requests, etc.
Responsible for providing Database Management via Metrics Reporting of monthly/quarterly headcount
Worked with Reduction-in-Force (RIF) groups since 2008 on all matters relating to termination of employment, severance package and payment, continuation of benefits, COBRA, etc.
Maintain HRMS (PeopleSoft) data quality and audit of all employee on-boarding (including I-9 and w4), life-cycle, and off-boarding documents. Recruited to Advisory role based on excellent client service relations and problem-solving skills
Assisted with the division-wide implementation of ADP Enterprise & eTime by ensuring managers/employees gained working knowledge of new system. Primary advisor on all eTime issues (accruals, historical edits, missing punches and timesheets)
Horizon Blue Cross Blue Shield– HR Administrative Assistant 11/2005 - 05/2006
Provided administrative support for Benefits & Compensation Depts; Open Enrollment registration in PeopleSoft & Benefits inquiry resolution via Helpline. Processed job and salary changes, disability claims, FMLA reports, and pension calculations.
Worked with Recruiting Dept; Greeted incoming job candidates and reviewed new hire applications for role compatibility before forwarding to Recruiting Department.
Handled all administrative and receptionist functions, from data entry and file management to Travel & Expenses