Customer Service Manager

Areas of Expertise

Cleaning room

Cleaning offices

Mopping floors

Customer service

Guest relations

Staff management

Personal Skills

Trustworthy

Thorough

Presentable

Leadership

Adaptability

Creativity

CONTACT

Adelbert Pinlac

King Fahad Street

Al Sitteen, Al Fayaliyah

Dr. Erfan and Bagedo Hospital

Tel. # +966-12 (6038888)

Cell. # +966*********

Adelbert Pinlac

Housekeeping Supervisor

Personal Summary

10 years progressively responsible experience in housekeeping and maintenance field. Conducts daily briefings, lecture and trainings developing staff in hospitality services provision. Effectively supervises staff to ensure cleanliness and tidiness of premises. Proficient in responding to guests queries and resolving problem efficiently.

Work Experience

Dr. Erfan and Bagedo General Hospital

Housekeeping Supervisor May 2012 – Present

Responsible for supporting the Housekeeping Manager in the smooth running of the housekeeping department.

Duties:

• Mainly responsible for orderly cleaning and tidiness of all offices, clinics, nurses stations, lobbies, corridors, hallways, outside perimeter, lifts and car parks.

• Conduct briefings to staff in the beginning of the shift. And orientation training and in-service training to explain policies, work procedures and to demonstrate use and maintenance of equipment.

• Conduct rounds and inspections on random intervals to check on the level of staff performance and ensure cleanliness in all areas is well maintained.

• Responsible in arranging the collection of medical and non-medical Hospital waste, including office waste; and that labeling and disposal at the Waste room is done properly.

• Respect patient and hospital information and confidentiality.

• Monitor the cost effectiveness of cleaning materials and chemical used.

• Responds to work related calls outside duty hours whenever necessary.

Employment Dates (September 2011 to Present)

Key Skills and Competencies

• Ensure high levels of attention to detail and professionalism.

• Smart in appearance as as professionally confident, polite and welcoming at all times.

• Have a full command of English.

• Aware of all relevant Security, Health and Safety Issues.

• Attention for detail and a passion for continuous personal Improvement.

• Possess strong organizational skills with a keen eye for detail. ACADEMIC QUALIFICATIONS

Megabyte College 1998 – 2001

Bachelor of Science in Information Technology Undergraduate

Contact this candidate