LinkedIn profile link here (optional)
Director, Supply Chain Profile
Results-driven leader with over 10 years of history in supply chain, logistics, and inventory management.
Personable, highly-motivated supply chain director with proven track record of achievement in directing local and offshore teams of experts in daily operations and global initiatives to advance shared company goals. Analytical thinker and problem solver, resolve complex issues with workable, salient solutions to overcome obstacles. Own solid interpersonal skills, manage team members and employees with a collaborative approach to foster success and deliver results in all areas. Demonstrated ability to forge working, long-term partnerships with customers, vendors, and other stakeholders.
Areas of Expertise
Team Building and Leadership
Supply Chain Management
Teamed up with other top-performing leaders to reduce costs by 13% in four months as part of the Zero Based Budgeting initiative.
Instrumental in the company's changeover from an acquired business to its current state by leveraging change management and process improvement expertise, leading to an increase in savings and overall customer satisfaction.
Spearheaded numerous projects designed for process improvement, leading to significant cost reduction and increases in overall customer satisfaction and operational efficiency.
Compucom, Raleigh, NC
Director, Logistics, Planning, and Inventory Management, 2016 - Present
sHold significant responsibility for managing all aspects of the shipping process, including inventory control, tracking, material and order expediting, movement, and reverse logistics.
sReview customer support and field service appointments to meet customer needs.
sEducate team members in standard methodologies and best practices in daily operations.
sMap out, arrange, and control company products and inventory in accordance with all company guidelines and protocols.
sStrategize potential next steps drawing upon experience and industry knowledge for company offerings and business initiatives.
sEarned recognition with the Outstanding Leadership Award in 2018 by displaying solid leadership skills with team members and the company.
sGarnered a rate of over $5M in a cost savings initiative by reviewing current operations, hiring key personnel, implementing metrics, and introducing automation.
sSuccessfully negotiated contracts with the company's largest vendor.
sSlashed related expenditures by $300K per annum by closing over 40 stocking locations and simultaneously upholding customer service-level agreements (SLAs).
sReduced expedited shipments from 38% to 11% and saved $2M in two and a half years' time.
sLed the Zero Based Budgeting initiative, and participated with other top performing leaders to reduce costs by 13% in four months.
Lenovo, Morrisville, NC
Brand Advocate, Data Center Group, North America Supply Chain, 2015 - 2016
sDirected supply chain activity and performance for a business generating $1B in revenue within the U.S. and Canada.
sManaged customer satisfaction for end-to-end supply chain including large customers; served as critical escalation point for all aspects of supply chain operations.
sCollaborated with personnel from sales, manufacturing, planning, and execution teams, and customers to guarantee fruitful rollouts for large customers and product delivery within established time frames.
sPlayed integral role in orchestrating the changeover from an acquired business to its current iteration through change management and process improvement expertise, leading to increased savings and overall customer satisfaction.
sEarned the Lenovo Way Award in 2015 through ongoing dedication to excellence in leadership and daily operations.
Senior Manager, Customer Fulfillment Operations and Fulfillment Execution, 2011 - 2015
sSpearheaded critical supply chain organizations for the largest customers in the country, to include commercial business units and consumers as Senior Manager, Customer Fulfillment Operations.
sDirected a global team of advocates interspersed throughout Mexico and the U.S. in support of sales and customers encompassing diverse levels and segments. Partnered with customers for ordering, order status, reporting, requirements for implementation, forecasting, and backlog management to ensure a satisfactory experience.
sLed the Business Transformation Team supporting the North America region.
sAs Senior Manager, Fulfillment Execution, directed local and offshore team members in executing Workstation, Server, and Desktop brand products, as well as in end-to-end operations for a business shipping 3M units each year.
sManaged manufacturing operations via logistics.
sHeld accountability for product building and shipping, parts procurement, build plans, quality assurance, forecasting, customer shipments, and manufacturing capacity for the Mexico plant.
sUpheld customer requirements through collaborations with Customer Fulfillment and demand planning team members; reduced backlog by partnering with sales team personnel regarding unique customer needs.
sEarned Sales Support Manager of the Year Award in 2013 through sustained efforts in customer service and team leadership.
sSpearheaded numerous projects designed for process improvement and streamlining operations, leading to substantial cost reduction, customer satisfaction rates, and increases in overall efficiency.
Team Lead, Fulfillment Execution, 2008 - 2011
sTracked build plans, manufacturing capacity, daily forecasting, and parts planning for large customers.
sManaged projects and disaster recovery initiatives.
sLed a team dedicated to manufacturing execution and reducing desktop, workstation, and server product backlog for customers within the North America market.
sInteracted with customer fulfillment advocates to meet customer needs.
sEarned "Outstanding" performance ratings for three years consecutively, in addition to numerous awards.
sReceived promotion to Senior Manager, Fulfillment Execution in 2011 through ongoing dedication to excellence in all job-related duties.
International Business Machines Corporation (d/b/a IBM), Research Triangle Park, NC
Team Lead, Fulfillment Execution, 2006 - 2008
sServed as Inventory Lead for multifaceted teams dedicated to fostering an optimized inventory planning process.
sManaged Execution team members responsible for project management, manufacturing execution, and demand planning.
Additional experience as SAP Consultant, Global Consulting Services (2004 to 2006) for International Business Machines Corporation (d/b/a IBM) in Research Triangle Park, NC.
Bachelor of Science in Information Systems and Business Processes
Clarkson University, Potsdam, NY
Civic Engagements and Community Leadership
Volunteer Youth Hockey Coach, Polar House Hockey League, Wake Forest, NC (2016 to Present)
Compucom, Outstanding Leadership Award (2018)
Lenovo, Lenovo Way Award (2016)
Lenovo, Supply Chain Manager of the Year Award (2013)
Lenovo, Leadership Award (2011)
Windows OS, Mac OS, Linux/UNIX
MS Office Suite (Word, Excel, PowerPoint, Outlook), MS Office 365, Adobe Acrobat, SharePoint, Salesforce, SAP