Dumfires, VA **026
Goal-oriented, team player and a collaborative IT professional with eighteen years of experience in maintaining, supporting, deploying desktop and laptops, installing and troubleshooting peripheral devices, including Hard drives, Dell and HP printers.
Experience in installation and configuration of FireEye on Windows servers.
Software application configuration, E-mail system including Outlook, Lotus Notes, and Remedy tracking ticketing tool and Telecommunication system.
Experience with In-depth knowledge of Active Directory and Server Administration, VMware, VSphere ESXi server and VCenter and adept at working in team environments, installation, and configuration to client specifications.
Strong experience in installing, supporting and maintaining Windows XP, and Windows 7, 8.
Strayer University Master of Science in Cyber Security-Information Assurance (2016-2018)
Bachelor of Applied Science (B.S.ISC), Information Cyber Security, 3.35, ITT Technical Institute, Chantilly, VA, 06/2014.
Associate of Science, Computer Systems Networking and Telecommunications, 3.5, ITT Technical Institute, Chantilly, VA, 09/2012.
Cert, Electrical Engineering, Polytechnic, Ghana, 6/1987.
Graduated with honors from a one-year diploma program in Computer Hardware and Networking (LAN), Basic Electronics and Micro Computer Technology Level Dip Hardware. Micro Tech, Wang Computer Institute, 6/1997.
CompTIA Security+ CE
Amazon (AWS)-Certified developer-Associate
Dell Certified System Expert(DCSE) Desktops
Dell Certified System Expert(DCSE) Latitude
Safeguarding Sensitive Information(IMF)
Spear Phishing (IMF)
Role in Information Security (IMF)
Role in Personal Information Privacy (IMF)
Allegis Group Government Code of Conduct(Aerotek)
HIPAA Privacy Training for Business Associates(TekSystems)
Cyxtera Data cente 11/2017-Present
Granting permission to the data center based on the access level of an employee or customer (Access control) in AD active directory.
Some employee and or customers require two-factor authentication (Biometric)
Snow ticketing system is required for all jobs and escalations.
Asset control by temporally allowing employee to a restricted area of the data center per permission.
Magnetic card access control configuration.
MS office 365
(International Monetary Fund - IMF) 07/2016 – 11/2017
Installs, configures and/or administers components of the network, including but not limited to, routers, switches, firewalls, cabling systems, servers, Patches- incremental and deferential, peripherals and telecommunications equipment; Takes the lead in resolving complex network and/or server problems within established service level commitments by using appropriate diagnostic procedures and tools; Escalates problems as needed.
Responsible for monitoring components of the enterprise communications and server network and responding to network management alerts.
FireEye (windows server installation).
Used Active Directory to create and maintain all top-level OU hierarchies, groups and
appropriate security permissions maintaining group policies as well.
* Managed user requests via tracking (Service NOW) software to deploy solutions to help requests
from over 1500 Home Office and over 180 Regional Offices Worldwide.
Generated reports via asset and desktop service management, Audit and Change Management on hardware and software to enhance inventory and audit reports
Performs analysis of systems and identify problem areas, identify ways of enhancing existing
systems, and develop viable solutions.
Provide System Administration functions with Active Directory and Office 365 Enterprise for
User Accounts, Groups, Security, Access levels.
Ensure network connectivity throughout the organization's LAN/WAN infrastructure is on par
with technical considerations.
Maintenance and Administration of Windows Server 2008 R2, Exchange Server 2008, Lync Server 2010 and related services. AD, DNS, DHCP, Group Policy. Shell (IIS) Outlook 2010. Ms. Office 2016
(Rivest-Shamir-Adelman) RSA- Security Console, RSA- Self Service Console, FireEye(windows server installation), ProofPoint, IMF Extranet SecureID Admin, Mobil Iron, Service Now (IT’s Snowing), ArcSight, Varonis, PowerShell Script, BPS/BPM (Business Process Management) installation and configuration to client specifications.
Thurgood Marshall Academy 04/2013 - 7/2016
SCCM, (Systems Center Configuration Management).
Maintenance and Administration of Windows Server 2008 R2, Server 2012 R2 and related services.
AD, DNS, DHCP, and Group Policy, Exchange Server 2010, Powershell scripts. Apache, CMS
* Perform daily backup operations, ensuring all required file systems and system data are
successfully backed up to the appropriate media, recovery tapes or disks are created, and
media is recycled and sent off site as necessary.
* Developed and maintained installation and configuration procedures
* Provide System Administration functions with Active Directory and Office 365 Enterprise for
User Accounts, Groups, Security, Access levels, DNS, LDAP, etc.
* Used Active Directory to create and maintain all top-level OU hierarchies, groups and
appropriate security permissions maintaining group policies as well.
(IIS)Outlook 2010 and outlook Migration into the clouds with MS office 365. Firewall configuration. Patches- incremental and deferential
In depth knowledge of Active Directory and Server Administration, VMware, VSphere ESXi server and adept at working in team environments, installation and configuration to client specifications.
Dropping cables Cat5 and Cat6 and racks setup.
Upgrade layer 3 switches
Fire wall configuration (Sonic wall)
Worked with Mobile devices and it configurations, or platforms iPhones, Samsung’s.
Performed PC, Laptops (IBM Lenovo, Dell Vostro, and Dell Latitude PC) & Network related projects including installing, supporting and maintaining Windows XP, Windows 7, 8 & MS Office 2010 and 2013 infrastructure.
Worked on Service Now ticketing tool Spices work and deployment tool MDT2012, responding to end user request and assisting the desktop support team with access request based on corporate policies.
Robotics Science and Technology (building and Teaching Robots Science)
MDT2013 integrated with WDS.
Windows Server 2012 R2.
Key Secure Server and client configuration.
Citrix setup and support.
MDT2008 to 2012 implementation.
Implemented and upgraded of Server 2008 to 2012.
Microsoft tools used: RSAT, RT7Lite, Discovery Tool,
ESI Technologies 01/2013 - 04/2013
PCs Deployment, Configuration Testing of Mobile Epic PCs (Fairfax Hospital)
Epic Software testing
Provided Storage administration and maintenance via DELL EqualLogic PS6100 Series Group
Responsible for maintaining overall health of IT systems via updates, patches and necessary
Hardware platform design (identifies components, design OS layout, manage standardized
infrastructure components, serviceability, manage vendors, and creating system solutions and
frameworks) upgrade, configure, and administer Citrix XenApp Farm from v4.5 to v6.0 to support
Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and
utilities. Configure / add new services as necessary.
Provided strong second/third technical support for of network and PC Operating systems,
including Windows 7 (32/64bits), Windows Server 2003-2008r2.
Supports end user with network issues, file access, VPN access/setup, folder permission
rights, LAN connectivity, Citrix issues, etc.
Home Depot 2005 - 2013
Technician/ Customer services
Cash and register handling
Small engine diagnoses and repairs.
Customer home follow up services
OICI (Opportunities Industrialization Center International). 1999 - 2005
Information Technology Manager
Effective manage system functionality to ensure ongoing operation.
Responsible for setting up computer networking in four Regions, monitoring, diagnosing and repairs of hardware. PCs/Laptops Apple Mackintosh in VPN connectivity, Toshiba, HP and Clones.
Software installation ISO configuration and updates, system Migration and software Deployment.
Training of students and computer instructors in the four Regions.
Writing and designing of payroll and stores program.
Trainer of Trainers: - Training IT instructors to Teach Secretarial students.
SGS Laboratory Services (Mining). 1988 - 1999
Provided professional leadership.
Designing, monitor and implement bus topology network system in all Laboratories with coax cable.
Running payroll for 70 employees and stores control.