Front Office Customer Service

SARASWATHI.C

Old No **, New No *, *st floor, **th street, Ashok Nagar Chennai – 600 083

Mobile: +917*********, +917********* E-Mail: ****************@*****.**, ****************@*****.***

A candidate having 7.5 years of experience in Front Office and Administration, Back office, CRM in Real Estate and Back End in Banking.

TECHNICAL SKILLS

Typing Skills

Junior (English)

Programming Languages

MS Office

EDUCATIONAL QUALIFICATION

Exam Passed

Name of the Institution

University/Board

Year

% of Marks

B.A.Eng Litt

SDNB Vaishnav College, Chromepet, Chennai

Madras University

2003-2006

59

HSC

GRT Mahalakshmi Vidyalaya Matric Hr. Sec. School.

State Board

2002-2003

75

SSLC

GRT Mahalakshmi Vidyalaya Matric Hr. Sec. School.

Matric

2000-2001

67

Work Experience

Working as Asst. Manager – CRM & Backend Operations NRI Services

at Saciva Services Pvt Ltd from July 2015 – July 2018

Worked as Front Office Executive at M/s. Baashyaam Constructions Pvt Ltd from May 2012 – Dec 2014

Worked as Officer at Scope International from 19-09-07 – 19-01-09

Worked at Scope International as a trainee through Mafoi Academy Consultants from 02-07-07- 18-09-07

Worked as a Front Office Executive at Madras Computer Academy from 02-10-06 – 03-03-07

Roles and Responsibilities – Client Relations & Admin Executive

Back End Executive – Customer Service, CRM Maintenance, Lead Maintenance, Listing in Web Portals.

General Admin responsibilities:

1.Attending Phone Calls and re-directing to the concerned.

2.Welcoming Guests

3.Co-Ordinating between the entire team members of the admin team

4.Co-Ordinating between office visitors and HR

5.Multi – Tasking juggle between receiving calls, faxes and at the same time attending the client or customer present physically at office.

Back End Responsibilities:

1.Lead Listing in Web Portals

2.Project Updation in CRM

3.Lead updation in CRM

4.Customer Service – Screening of Customers(Voice Calls)

5.Entire CRM Maintenance

6.Web Portal Management

NRI Services

1.Handling NRI Customers back home

2.Maintaining Records

REWARDS/RECOGNITIONS:

Have received Certificate for Best Employee within 6months from joining along with cash reward with Saciva Services Pvt Ltd

ACHIEVEMENTS:

Have uploaded more than 500 property details in Magic bricks portal in a weeks - time and have maintained the accuracy level of 95%.

Roles and Responsibilities as Front Office & Admin Executive

Front office work – welcoming guest, attending phone calls, scheduling meetings with management, Housekeeping maintenance

General Admin responsibilities:

1.Attending Phone Calls and re-directing to the concerned.

2.Welcoming Guests

3.Co-Ordinating between the entire team members of the admin team

4.Co-Ordinating between office visitors and HR

5.Schedule meetings with Management and Clients

6.Multi – Tasking juggle between receiving calls, faxes and at the same time attending the client or customer present physically at office.

7.Preparing MIS

8.Maintaining important documents, records, and files in a proper and organized manner, supervise housekeeping; keep in check up-to-date stationary items, eatables and other administrative purposes.

9.Arranging transportation for employees, Office maintenance, Couriers Distribution

Arranging mobile and network connections

Responsibilities as HR Assistant:

1.Calling Candidates and schedule interviews

2.Joining Formalities

3.Giving Induction

4.Maintaining Staff records.

Roles and Responsibilities as Officer at Scope International

Back-End banking work where we book Loans & Deposits to the UK MNC’s (Corporate Companies)

Handled Pre-Processing and Post-Processing, if necessary send mails or call the responsible person in the UK Office and collect the details via phone

Current CTC - Saciva Services Pvt Ltd – 3L INR P/A

Extra-curricular Activities/Hobbies - DANCE, QUIZ, ELOCUTION, SPORTS (TEAM PLAYER), READING BOOKS AND LISTENING TO MUSIC

STRENGTH

Hard Worker and Fast Learner

Positive Approach and Team Player

PERSONAL DETAILS

Date of Birth : 03-02-1986

Sex : Female

Father’s Name : A.R. Chidambaram

Marital Status : Single

Nationality : Indian

Languages Known :

oTo Speak - English, Tamil, Malayalam

oTo Read - English & Tamil

oTo Write - English & Tamil

PERSONAL PROFILE

Comprehensive problem solving ability

Quick Learner

Good Written & Verbal Communication Skills

DECLARATION

I hereby declare that all the information provided above is true to the best of my knowledge and also assure you of my dedication and sincerity in work during the stay at your concern.

PLACE: CHENNAI

DATE: (C. SARASWATHI)

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