Operations Manager, Assistant

Agnes Nemeth

074******** E: ********@*****.*** L: https://www.linkedin.com/in/agnesnemeth/

Broomsfield Rd, London, UK TW93HT

PROFESSIONAL

SUMMARY

A positive and professional manager who is passionate about delivering exceptional standards of work while ensuring the achievement success of her team and the business. A motivational and inspirational manager capable of designing and implementing new systems helping the business to operate more efficiently, allowing for savings in working hours and workforce.

Consistently demonstrates insight and shrewd judgement with the ability to devise innovative solutions to problems. A resourceful, hardworking and dedicated individual with outstanding administrative and organisational skills. Possesses excellent IT skills, with advanced knowledge of MS Office, especially MS Excel and is quick to grasp new ideas and concepts and always keen to develop new skills and expertise.

Able to work independently and as part of a productive team, demonstrating the motivation and multitasking abilities required to meet deadlines while maintaining the highest standards. Articulate and proactive, combines a professional and confident approach with excellent interpersonal skills.

SKILLS

• Data management

• Extremely organised

• Process implementation and

improvement

• Analytical thinking

• Staff development

• Self-motivated

• TeamLeading

• Customer Service

• Attention to detail

• Critical thinking

• Typewriting 55 wpm

• Software Testing

• Communication

• Excellent Microsoft Office skills in

Word, Excel (Pivot tables,

Advanced formula creation, Basic

VBA) and PowerPoint

• Asana, Deputy, Google drive,

Infusionsoft by Keap, WordPress,

Xero, YouTube, Doodly, Canva etc

• Quick learner

• Social Media (LinkedIn, Facebook)

WORK

HISTORY

PROJECT AND OPERATIONS MANAGER 10/2015 to 03/2019

West End Swim School Ltd Shirley, Southampton, Hampshire

• Trained junior members of the team regarding new system using, troubleshooting and reporting

• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.

• Monitored operative performance and provided general performance reports

• Established compatibility with third party software products by creating bridge for modification and integration

• Independently designed and executed new systems and databases so that the company work more efficiently and statistical reports was easily accessible, and presentable to the managerial level

• Analysed, redesigned and customised a booking and availability system to enable business to work more efficiently, reduced reception team from 3 to 2 even in busy hours

• Set up and improve a customer nurturing pipelines in Infusionsoft for 1800 subscribed members also created landing pages and forms, designed and implemented funnels for prospects which improved sign up rate

• Assist HR and Finance Manager, interviewing new applicants, document disciplinary actions, set up direct debit payments, prepare and authorise time sheets, review holiday request, create a rota/schedule for 35 employees, document invoices on Xero and place orders with suppliers when required.

• Support General Manager, train new staff, write instruction manuals, create training materials, maintain customer data bases, create funnels and broadcasts

• Other creative, basic design projects such as designing explanatory/ad videos in Doodly, prints in Canva, edited subtitles for advertisement videos TEAM MEMBER 09/2014 to 10/2015

The Old Forge Otterbourne, Hampshire

• Followed all health and safety policies when handling food and beverages to uphold proper standards

• Resolved guest complaints quickly and efficiently

• Displayed enthusiasm and knowledge about the restaurant's menu and products

• Assisted colleagues whenever possible

• Delivered quality service by providing a warm and welcoming environment.

• Quickly recorded transactions in computer system to deliver prompt service WAITRESS 05/2014 to 12/2014

TRG PLC (Catering Chain for UK Airports) Southampton, Hampshire

• Similar duties for The Old Forge

WAITRESS, BARISTA, TEAM MEMBER 03/2014 to 04/2014

Angel Human Resources Southampton, Hampshire

• Waitress/team member jobs at British American Tobacco, Ageas Bowl, General Hospital Southampton

BARISTA 06/2012 to 02/2014

Bloomsbury Coffee House London

• Displayed friendly, outgoing and energetic behaviour to create a warm, fun atmosphere for guests

• Consistently exhibited a calm demeanour during periods of high volume or unusual events to keep shop operating smoothly and set a positive example for the shift team

• Trained new members of staff

• Maintained the Coffee House Facebook page

• Cashed up the till at the end of the days

• Upsold products when appropriate

• Cleaned and stocked coffee and condiment areas

KITCHEN ASSISTANT 12/2011 to 06/2012

Bloomsbury Coffee House London

• Assisted in the kitchen preparing food and keeping area clean to standard required.

HK SUPERVISOR/RECEPTIONIST 03/2011 to 11/2011

W14 Hotel London

• Booked customers in and out of hotel and provided excellent customer service

• Designed a booking and ordering system saving General Manager 2 hours a day to enable planning and pricing availability also restocking food and linen for smooth operation

• Developed this system further, reducing working hours by 2 hours a day for the Head receptionist, planning orders and rescheduling housekeeping JUNIOR PROJECT MANAGER 02/2009 to 02/2011

Webtown Inc Budapest, Hungary

• Administration and office clerk duties

• Executive Assistant duties for both Webtown and Adacta Systems CEOs in a shared office

• Tested websites and software, communicated errors to the developers

• First point contact for customers, bridge between customers and developers

• Supported HR and Accountancy dept, organising and documenting invoices

• Demonstrated and trained new customers on how to use our product

• Lead a team of 5, completed a project of over 300 hours, transferred and synchronised data between 2 systems for the primary electricity provider in Hungary (Mavir)

EDUCATION

M.Sc. Logistics - Supply Chain Management 2009

Corvinus University of Budapest, Budapest

Secondary degree in Human Resources - 5 years course Bachelor of Science Hotel and Catering Management 2011 Corvinus University of Budapest, Budapest

Tourism and catering 3.5 years course with a gap year plus 3rd Language exam needed to obtain degrees

Level 3 Certificate in Logistics Business Management and Procurement 2018 The Chartered Institute of Logistics and Transportation, Corby OTHER

SKILLS

*Mensa Member

* Level 2 Health and Safety Certificate

* Level 2 Food and Hygiene Certificate

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