Sign in

Manager Customer Service

Fairfax, Virginia, United States
May 15, 2019

Contact this candidate


Ricky Pannell

***** *** ************ ** *: 240-***-****

Bowie, MD 20720 E:

Career Profile: Contracts professional with multiple years of experience in the execution of federal and commercial contracts. Strong background in contract negotiations, administration, risk mitigation and management. Extensive experience in negotiating the following types of agreements: Non-Disclosure, Teaming, Subcontract, Consulting, Lease, and Reseller/Distributor. Demonstrated history of achieving high levels of performance in situations requiring independent thinking, multitasking, planning and communicating.


Senior Manager, Contracts 03/2018 – present

ICF International, Inc.

Presently manager a team of contracts professional that are responsible for developing the business volume and perform contract administration for federal, state and location contracts.

Responsible for the supervision of eight contracts professionals.

Assign their daily work tasks and ensure successful completion.

Review customer RFPs, which includes federal, state and local and various GSA Schedule Task Order RFPs and GWAC RFPs and standalone procurement request.

Review and negotiate NDAs, Teaming Agreements, Subcontract Agreements and Master Services Agreement.

Knowledge of supporting various contract types, to include FFP, T&M, LH and Cost type contracts.

Responsible for developing and maintaining strong relationships with internal and external customers, which is vital to resolving issues with stakeholders and influencing their mindset

On an on-going basis, assist the contracts department and senior management in development of new and improved policies, procedures, and practices for effective and improve contract administration.

Work with legal, finance, pricing and billing from contract/subcontract inception thru contract closeout

Review and sign off on proposals to ensure the are compliant with RFP instructions and ICF policies

Senior Contracts Manager 10/2012 – 03/2018

CGI Federal, Inc.

Manage contracts professionals supporting CGI Federal’s Security, Administration, Judicial and Security (SAJE) business unit, which consist of DOJ, DHS, GSA, U.S. Courts, USDA and VA. Ensure that contracts professionals are providing on time and quality support to their assigned accounts and the executives.

Supervise the workload of Sr. Contract Administrators and provide guidance to junior contracts professionals and subcontracts professionals.

Schedule weekly meetings with team members to ascertain status of critical tasks and flow-down any new corporate requirements. Also discuss any ongoing issues that may need to be escalated.

Provide regular training to junior staff members to assist in their development of contract principles and strategies

Mentor staff members on career goals and objectives

Review RFQs and RFPs to identify areas of risk and provide detailed analysis to business leaders and proposal team.

Participate in proposal strategy sessions as lead contracts/legal representative. Contribution includes proposal content development, technical and price elements review, and participate in compliance reviews to ensure all solicitation requirements are represented in final document.

Support negotiations with client as lead contracts/legal representative.

Established relationships with various Contracting Officers which creates trust and also helps from a strategic perspective.

Advise corporate executives of government regulations and corporate policies at pre and post contract award as well as influence their decision making with gained trust.

Review and negotiate various types of Agreements, e.g. Non-Disclosure Agreements, Teaming Agreement, Subcontract Agreement, Contractor Teaming Arrangements, and Commercial Agreements and End User License Agreements

Support business executives at monthly review and planning meetings which includes budget and contract status.

Work with Subcontracts to ensure CPSR process is followed, which includes RFP development, price analysis and negotiation of Subcontract Agreements.

Work with legal, finance, pricing and billing from contract/subcontract inception thru contract closeout

Attend in person meetings with government and system integrator clients regarding program status meetings.

Apply Federal Acquisition Regulations (FAR) principles as needed to ensure CGI is compliant with contract clauses.

Support various contract types to include FFP, T&M LOE and cost type contracts.

Take initiative to resolve client issues by identifying the source and collaborate with stake holders to ascertain an amiable resolution.

On an on-going basis, assist the contracts department and senior management in development of new and improved policies, procedures, and practices for effective and improve contract administration.

Contracts Manager 04/2011 to May 2012

Buchanan & Edwards, Inc.

Perform cradle to grave contracts support for an IT Consulting Firm. Negotiate terms and conditions with Federal government Client, Systems Integrators, and Partner organizations. Provide guidance to all levels of management regarding issues of compliance, risk management and mitigation, and contract management best practices.

Responsible for review and risk analysis of federal solicitations

Reviewed all contractual documents which include Non-Disclosure, Teaming, Subcontract, and Consulting Agreements, lease agreements, reseller and distributor agreements, and vendor service agreements.

Directed point of contact with Government Client PCO and ACO regarding contract questions and issues

Provided contract guidance to key stake holders which include Owners, Directors, Program Managers, and Finance

Consistently endeavored to negotiate favorable terms and conditions

Supervised Contract Administrators and provide day to day guidance and mentoring

Updated and maintain contracts standard operating procedures and notify business units and employees of changes

Responsible for full compliance of Contracts Department with company ISO procedures

Manage all corporate federal contracts to include IDIQ/MAS/GWACS (GSA IT Schedule 70, GSA STARS and STARS II) and all associated task orders (current 45 active contracts)

Responsible for management and oversight of all contract types: T&M, FFP, LOE, Labor-Hour, and a variety of performance-based hybrids

Proactive in problem identification and resolution; meet regularly with all corporate Directors to ensure satisfactory customer service

Attended federal business seminars to stay abreast of changes in regulations and industry trends

Responsible for accurate entry of contract data into Deltek accounting system; initiate project initiation workflow form (corporate ISO document) and manage process through completion

Assist with tracking and submission of CAF and IFF payments to GSA

Contract Consultant 10/2010 to 12/2010

Laurel Consulting Group (LCG)

Reviewed contractual documents and drafted standard operating procedures to manage contract administration. Worked directly with LCG’s Chief Financial Officer (CFO) and President to establish various Agreements that would be used to pursue new business in IT Services.

Reviewed Non-Disclosure Agreements, Subcontract Agreements, and Consulting Services Agreements for new business opportunities

Provided guidance to sales team and management on areas of risk identified in Agreements

Collaborated with company President and CFO regarding determining acceptable terms and conditions in standard contractual documents

Drafted and executed standard operating procedure for contract administration

Communicated regularly with various levels of management to achieve assigned tasks

Contract Manager 11/2005 to 09/2010

Hewlett-Packard Company (HP)

Provided senior contracts support to HP’s Federal Business Organization and pre-award contractual guidance to three major business units including the Enterprise Business, Ink, Printing, Group\, and Personal Systems Group.

Lead negotiation of assigned Federal accounts, which included civilian and DOD, various systems integrators, and commercial accounts

Reviewed contractual and legal documents, RFPs, RFQs, RFIs, Non Disclosure Agreements, Teaming Agreements, Subcontract Agreements, and Master Agreements

Performed risk analysis and worked in conjunction with corporate legal counsel to establish risk mitigation plan

Negotiated contractual terms and conditions

First reviewer of contractual documents to ensure adherence to federal regulations such as the Federal Acquisition Regulation (FAR), FAR, DFAR, GSAR, and Sarbanes Oxley Act

Developed creative solutions to key negotiation points of terms and conditions

Interfaced with Finance and other critical HP business units before executing a business deal or contract

Responsible for legal risk opinion for all service deals above one million dollars

Negotiated various contract types: FFP, FP, LOE, IDIQ, and T&M

Authorized to sign all approved bids and contracts up to $25 million dollars per deal

Provided guidance and mentored contract administrators on a regular basis

Ensured that summary of each new contract is documented for future reference

Performed contract administration on $300M+Defense Logistics Agency (DLA) contract

Negotiated terms and conditions of change orders and a variety of contract modifications.

Approved team member invoices and monthly status reporting

Ensured all business interactions and negotiations were consistent with the HP’s Standards of Business Conduct

Participated in weekly New Business Opportunities Meeting to ascertain how best to generate new revenue

Attended weekly HP senior management meetings to provide contractual advice

Contracts Manager, 06/2004 – 09/2005 PricewaterhouseCoopers, LLP (PwC)

Supported PwC Washington Federal Practice as Contracts Manager. Negotiated various federal contract Agreements; interacted directly with PwC Partners and Managing Directors during contract pre-award and post award.

Reviewed federal government solicitations for risk analysis assessment

Negotiated Non-Disclosure Agreements, Teaming Agreements, Subcontract Agreements, and federal government contracts

Reviewed proposals prior to submission to federal and commercial clients to ensure proposal compliance

Worked with internal Program Managers and Senior Management to strategize on new business opportunities

Provided interpretation of contract terms and conditions to management

Served as liaison between PwC and federal client Contracting Officers

Prepared and disseminated information to program managers and senior management regarding contract status, modifications, negotiations, and contract completion

Provided guidance to internal customer’s inquiries regarding contract obligations and/or interpretations

Maintained current knowledge of Government procurement practices and regulations

Administered federal contracts and subcontracts on a daily basis and resolved all contractual related issues

Developed database to monitor and track contract data and backlog

Teamed with Finance on pricing strategies for inclusion in cost/price proposals

Negotiated and administered GSA FABS, MOBIS, IT, and GWAC contract vehicles

Supported FFP, FP, LOE and T&M contracts.

Processed federal government and subcontract closeouts


Microsoft Office Suite of Applications –Deltek/Costpoint


George Washington University Certificate in Applied Contract Adm.

National Contract Management Assoc.

Public Contracting Institute FAR Training

Certificate in Contract Negotiations

George Washington University

Certificate in IT Contracting

George Washington University

Certificate in Federal Contracting Basics

Users Information Systems

Certificate in Office Automation

Howard University

Business Coursework 1988-1990


National Contract Management Association

International Association for Contract & Commercial Management

Contact this candidate