Customer Service Representative

ROLELIE VAIL L. DIONELA

WORKING EXPERIENCE

Position: Customer Service Representative

. Company : WNS Global Services Phil Inc.

. Address : 3F One Global Center

IBP, Mandurriao, Iloilo City

. Date of Employment : November 2017- April,2018

. Scope of Work:

-Responds to customer inquiries regarding hotel reservations, flights and car rentals.

-Handles customer problems regarding their booking and reservations.

-Processes cancelled reservations like hotels, flights and car rentals.

-Strives to resolve customer issues on the first call.

Position: Administrative Officer

. Company : Sanitary Care Products Asia Inc.

. Address : SCPA Complex

Circumferential Rd Corazon Aquino Ave., Brgy. Pakiad,Oton, Iloilo city 5020

. Date of Employment : July 2003-August 2013

. Scope of Work:

-Responsible for Petty Cash Fund

-Responsible for printing delivery receipt

-Responsible for monthly sales summary and sales analysis

-Responsible for monthly deposit report

-Have been In-charge of payroll

EDUCATION

1994-1999 Central Philippine University

Jaro, Iloilo City

. Bachelor of Science in Commerce

COMPUTER PROFICIENCY

Operating System:

-Windows OS

-MS Office, other windows Applications, etc.

PERSONAL DATA

Age: 41

Sex: Female

Civil Status: Married

Nationality: Filipino

Religion: Christian

Father’s name: Rodolfo Leanda

Mother’s Name: Lerma Temporal

Cellphone# 094********/ Landline# 509-9535

INTERESTS

. Cooking

. Surfing the Net

. Traveling

REFERENCES

Mary Ann Posadas

Customer Service Representative-WNS

3rd and 4th Floor One Global Center

Iloilo Business Park

Mandurriao, Iloilo City

Phone: 096********

Cathy Silva

Accounting Head

Sanitary Care Products Asia Inc.

Circumferential Rd. Corazon Aquino Ave.,

Brgy. Pakiad, Oton, Iloilo City

Phone Number: 093********

Catherine Baylen

VP-MCC Staff

Panay Electric Company

12 General Luna St, Iloilo City

Phone Number: 093********

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