Manager Customer Service
Resume:
SARITHA PREMKUMAR
P.o box: *****
Al kass bldg,
Al sadd. Doha.
E-MAIL:************@*****.***
Job Target
To lead and develop a start up business through to a successful operating enterprise. To be part of a team evaluating business plans and formulating their strategy and processes. and to utilize my administrative skills to better my career in a company.
Capabilities
Finds solutions to start up challenges
Converts negative paradigms into business drivers
Directs and coordinates research and development of new company concepts, and data.Applies findings, identifies project costings and evaluates against predicted benefits
Approve and submit feasibility proposals to management for consideration and allocation of funds
Negotiates contracts with consulting firms to provide services
Office Skills
Excellent communication, analytical and organizational skills
Highly motivated with exceptional people skills
Typing letters of Correspondence for Department Heads
Customer service experience
Flexible in a fast pace environment
Typing skills of 40 WPM
Proficient in record keeping
Administrative qualities
Sorting and distributing mail
General office duties
Microsoft Word Excell
Document organization and filing
Experience:Elite Medical Center
Date: Jan 2019 till date
Job Title, Region Covered
Reporting to CEO and Medical Director]
HR - Admin
Maintains payroll information by collecting, calculating, and entering data.
Updates payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title and department/division transfers.
Coordinating the recruitment and hiring process, including advertising open positions,
reviewing resumes, coordinating and conducting interviews, conducting reference and
background checks, drafting offer letters;
Managing the on-boarding process for new employees like orientation programs.
Arrange training for new employees.
Respond to inquiries from clients and public about senior services.
Prepares for QCHP License and Data flow for doctors and nurses.
Assisting Legal depat when required.
Arrange for bank account opening and coordinate for Paycard etc.
Preparing salary certificate, experience/employment certificate.
Salary preparation of all employees by cash and WPS.
Preparing pay slips.
Preparing duty schedule for all doctors in each departments.
Coordinate with IT Department for the updating of duty schedule.
Maintain the attendance manual and biometric and entering in the system.
Maintains employee file information etc.
Coordinating with the maintenance companies .
Performing other miscellaneous HR-related duties as assigned.
Maintains employee confidence and protects payroll operations by keeping information confidential.
Tracking employee performance documentation.
Conduct exit interview and clearance .
Chakra Global Talent
Date: March 2011 to Jan 2019
Freelance HR consultant AND Client sourcing
Company : Aecom, DUBAI, U.A.E
Dates : 11/07/2006- 23/12/2010
Job title, region covered
Reporting to Regional Manager and Project Manager
SR. Secretary - Admin
Assess needs of clients and refer them to appropriate services available throughout the community.
Answer the telephone and transfer calls to the appropriate individuals, divisions or department.(PABX) .
Take telephone messages for the staff.
Greet visitors to the facility, answer questions and direct them to the appropriate individuals.
Type a variety of forms, letters, reports and memos.
Receive and distribute mail.
Organize and maintain office files and records.
Provides backup coverage for the Administrative Secretary position;
provides assistance as needed.
In coordination with the management, creates and implements administrative policies and regulations.
Responds to routine requests for information from officials, employees, members of the staff, the public or other individuals.
Maintaining up-to-date personnel information and files;
Processing bi-weekly payroll.
Maintaining the employee handbook and organizational staff chart;
Assisting with the annual employee review process.
Company : M/S GILLETTE CO, DUBAI, U.A.E.
Dates : 02/2006 TO 05/2006
Job title, region covered
Reporting to the Regional General Human Resource Manager, responsible for defining the business strategy, developing operating plans and delivering results against targets.
HR Analyst- HR DP
Coordinate Job requisition & Recruiting Process
Assist on special HR projects.
Coordinate annual HR/RM events such as Performance Management, Merit/IC/LTIC processes, and Development Planning
Coordinate and schedule special events, interviews, and meetings.
Track and report on termination related information notifying all appropriate parties
Organizing and maintaining filing system for team members and the whole Department;
Receiving / greeting / screening all visitors to the premises;
Scheduling and coordinating business meeting, preparing agendas, recording minutes of meetings, etc;
Preparing travel schedule and complying documents for travel related meetings, when required;
Keeping Manager informed of incoming calls, visitors and Department activity;
Attendance tracking of Department and required reporting;
Management of the Office pantry in coordination with Admin;
Contributing as part of high performance team;
Coordinate HR projects (meetings, training, surveys etc) and take minutes.
Executing any other duties delegated by Manager.
Arrangement of Business travel.
Guest house and Hotel booking.
Issuing Medical Cards for all the employees.
Documentation.
Filing the Personal Folders of all employees.
Handle heavy switch board of 15 lines- Direct to Regional Managing Director
Power point presentation.
Dispatching calls, managing couriers, coordinating with facilities maintenance, distributing mail & faxes, answering emailed inquiries and providing general admin support.
Company: M/S. UTMOST ELECTRONICS & BUILDING MATERIALS ( Bahwans Group)DUBAI, U.A.E.
DATE : 04/2004 TO 02/2006
Job title, region covered
Reporting to the Sr. General Manager electronics and General Manager, Audit & Admin and also to CEO as and when required.
Administrative Assistant- Audit and Admin
Handling of correspondence of Sr. General Manager -Electronics and General Manager - Audit and Administration.
Follow-up, Receive and entry of Time sheets.
Filing the Personal Folders of all employees.
Documentation.
Preparation of Local Purchase Orders.
Issuing Medical Cards for all the employees.
Vehicle registration and renewals.
Guest house and Hotel booking.
Employees, Factories, Office & Warehouse rent renewal.
Auditing the vouchers of Repairs and Maintenance of company vehicles and updating into system.
Arrangement of Business travel.
Invoice Clearing.
Preparation of GRN's .
Quoting the price for stationery and consumables (yearly).
Handle heavy switch board of 15 lines.
Screening and Dispatching phone calls.
Distributing mail and booking couriers.
Collating and distributing faxes.
Updating records and files.
Management of Utilities Services.
Assisting with general administrative tasks as assigned.
Keeping Manager informed of incoming calls, visitors and Department activity;
Attendance tracking of Department and required reporting
Company: M/S. MONTREAL MANAGEMENT CONSULTANCY, SHARJAH, U.A.E
DATE : 10/2003 TO 03/2004
Reporting to Chairman responsible for administration based in Abu Dhabi / Dubai Administration.
Job title, region covered
Executive Secretary / Customer Service- Admin
Meeting Applicants and apprising them the detailed documents for registering applications
for emigrating to Canada/Australia.
Review the documents received from different clients for emigrating to Canada and to enter the data in the system.
Maintaining all the incoming and outgoing communications.
Assessment of applicants deemed qualified for the preliminary screening process and
arrange interviews for the candidates.
Verify the police certificates and analysis the fitness procedures of the clients.
Company: M/S. MUSCAT AVIATION SERVICES, SHARJAH, U.A.E
DATE : 08/2003 TO 10/2003
Reporting to Managing Director
Job title, region covered
Accounts Assistant
Ticket booking for the charted flights to Kish and Queshm.
Handling day to day accounts( TALLY)
Clearing the deposit money of the passengers.
Coordinating with Airport for the flight details
.
Company: M/S. LENSMAN TELENET FZ LLC, DUBAI MEDIA CITY, U.A.E
DATE: 04/2003 TO 07/2003
Reporting to Managing Director
Job title, region covered
Events Coordinator
Arrangement of meeting with clients.
Coordinating with channel stations.
Arrangement of press conferences.
Scheduling of volunteer shifts for events.
Tracking number of volunteers at events.
For larger events, ensuring there is food and beverages for volunteers.
ACCADEMIC QUALIFICATIONS
Master of business administration in human resources.
Bachelor of Commerce, Calicut University, Kerala. India.
COMPUTER LITERACY
•Advanced certificate in PC Applications from NIIT.
•Operating systems known: DBASE, FOXPRO,MS OFFICE, DOS, WINDOWS
•Completed a course in Quality Management Program from NIIT.
•Graphic Designing-Includes Adobe Photoshop, Illustrator, Dream Weaver, Flash etc.
HIGHLIGHTS
Motivated and able to work effectively and efficiently under pressure.
Ability to learn and adapt to new atmosphere quickly.
Having good exposure in strong communication, analytical, problem solving and writing skills
ability to work multicultural environments
Outstanding ability to develop familiarity with new procedure and services.
Administration, Customer relations and service functions.
Easily adapted to any type of surroundings.
Personal Details:
●D.O.B : 10/08/1982
●QID : 282********
●Expiry : 24/03/2020
●Nationality : India
●Passport No : K 3030910
●Expiry : 05/03/2022
●Visa status : under husband's sponsorship
●Driving licence : valid Qatar Driving License
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