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Sales Customer Service

Location:
Rawdat Al Khail, Qatar
Posted:
May 15, 2019

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Resume:

EXPERIENCE

JANUARY **** – PRESENT

DCEO EXCUTIVE ASSISTANT, NASSER BIN KHALED HOLDING

Reporting directly to the Deputy CEO, provides executive, administrative, and development support to the DCEO and Board of Directors, serves as the primary point of contact for internal and external constituencies on all matters pertaining to the DCEO. Serves as a liaison to the Board of Directors and senior management teams; organizes and coordinates executive outreach and external relations efforts; and oversees special projects. Communicates directly and on behalf of the DCEO with Board members, donors, foundation staff, and others on matters related to programmatic initiatives as directed. FEBRUARY 2015 - NOVEMBER 2017

BRANCH SALES AND SERVICE OFFICER, MASHREQ BANK

The role is primarily a customer-facing role servicing Advance and Personal Banking customers. Professionalism, customer focus and a broad understanding of the fundamentals of service and needs based sales planning are critical to the success of the business, also we have responsibility to understand customer needs with a view to upgrade existing customers to appropriate propositions and cross sell the bank products and services. I`m required to identify referrals for financial planning needs and to refer to a specialist as required also to provide an high-quality and holistic service with prompt completion of customer service requests with a focus on deepening the customer relationship essential to drive customer loyalty and increase the wallet share of Mashreq Bank.

MARCH 2013 - FEBRUARY 2015

SALES COORDINATOR/ADMIN/CREDIT EVALUATOR, MASHREQ BANK Assisting the head of dept. of direct sales managing all admin tasks and HR, prescreen all the sales submissions documentations and policy parts in order to minimize sales errors for all retail products. Act as the sales focal point and coordinate with partner units and sales team. Build and implement innovative tools / processes to smooth processes and ensure accuracy. Provide daily MIS on sales achievements / submissions and any other data requested by Management team. Consolidate data; develop various presentation and MIS for crisp reporting. Train, coach new joiners in the market and sales unit for new processes and policies. Help in reducing sales rejection, and promote the products. Manage Engagement Town Hall Meeting every month and all bank activities to ensure the engagement of all employees in bank. NESRINE BEN TOUMI

DOHA-QATAR +974-**-***-***

ac9dso@r.postjobfree.com linkedin.com/in/nesrine-ben-toumi-35510860 To be associated with a progressive organization that gives scope to enhance knowledge and to improve skill sets in accordance so as to be a part of the team that dynamically works towards the growth of organization and to fulfill the goals of the organization.

2

NOVEMBER 2012 - FEBRUARY 2013

MARKETING SPECIALIST, GTEC GROUP

Responsible of consulting and marketing, leading a small team to create develop and design websites and deliver graphic design and printed material works. Trainer (Photoshop, illustrator and flash ), Marketing consultant One of my references as a graphic designer : http://www.gtec.com.tn/ JUNE 2012 - OCTOBER 2012

EXCUTIVE ASSISTANT, CFOP-IMS

Provide administrative and business support to the CEO and support other members of the Executive management team.

Maintain CEO’s calendar, plan and schedule meetings, teleconferences and travel. Negotiated favorable terms and pricing agreements with resorts, vendors, caterers and other providers for service at special events.

Improved office efficiency by implementing color-coded filing system and introducing additional timesaving measures.

Enhanced communication between different departments and the executive team, fostering a sense of teamwork and collaboration.

EDUCATION

JULY 2012

BACHELOR'S DEGREE, MULTIMEDIA AND COMMUNICATION,

INSTITUTE OF MULTIMEDIA ARTS

SKILLS

Banking System Level: (Expert)

Ms Office Level: (Expert)

Adobe creative suite Level: (Intermediate)

LANGUAGES

Arabic Level: (Native)

English Level:(Expert)

French Level:(Intermediate)

HOBBIES AND INTERESTS

Dance, Books, Cooking, Sports, Music, Traveling



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