Customer Service Sales
Resume:
SHAWN ADAM STO TOMAS
Email address: ***********@*****.***
Mobile No.+974-****-****
CAREER OBJECTIVE
A hardworking, well mannered with a positive attitude to work. Able to uphold high standards of customer service and speed whilst at the same time adhering to a company’s regulations and procedures.
KEY SKILLS
Communication skills
Teamwork
Initiative
Problem solving
Multi-tasking
Leadership.
Time Management Hard work and dedication
Creativity
Numeracy
Reliability
IT Skills:
Hardware and software installation, configuration and troubleshooting
Windows Installation, configuration and troubleshooting
Security and Anti-Virus
Safety and Usage of Tools
Printers
Knowledge of the following programming languages:
C++
HTML
Visual Basic
ACCOMPLISHMENTS
Shorten the cash handling time to half by implementing my knowledge in accounting and computer skills.
Excellent in handling customer queries and disputes.
Doubled the Sales per day by promoting products online through Social Media Page 2 of 4
PRE- PROFESSIONAL EXPERIENCE
Company: Selfie Market (Doha, Qatar) May 2018 – March 2019 Designation: Cashier/Sales Executive
Duties and Responsibilities as Cashier:
Managing cash and sales transactions
Keep track with the stocks and order to suppliers
Up-sell additional products when appropriate
Troubleshooting POS machine and software
Counting the sales by the end of shift and balance with all the expenses and receipt
Receiving cash from the salesman daily and issuing cashier’s receipt for the transaction
Report any shortages in cash settlement to management for swift action
Perform the daily cash hand-over based on previous day’s collection to the outsourced cash transporting company
Prepare deposit slips and deposit cash to the bank as per prescribed policy & procedures
Prepare all deposit slips and ensure the receipt for the deposit transaction from the outsourced company is issued
Duties and Responsibilities as Sales Executive:
Approach browsing customer and initiate conversations to determine buying preferences
Maintain constant presence on sales floor to address customer needs
Assist customer with trying on items, finding appropriate sizes, and completing purchases.
Goals set for centre’s month on month, maintaining relationship with target customers, customer service, ensuring high rate of return on investment, sales support and sales.
Sign customer up for marketing list and inform of upcoming promotions or customer events.
Proper execution of order and dispatch it on time.
Follow up for payment.
Develop new sample for client.
Maintain good relation with client.
Listening to customer requirements and presenting appropriately to make sales Page 3 of 4
Company: Sheesh Arab Barbeque Restaurant – Doha, Qatar June 2017 – April 2018 Designation: Cashier
Duties and Responsibilities:
Managing cash and sales transactions in dining facilities
Greet customer as they arrive and make recommendation of menu.
Accurately and efficiently operate cash register
Taking and delivering orders
Promoting services, improving customer satisfaction
Answering to inquiries
Receiving of incoming calls of customer for order
Perform a daily tallying of bills and balance at the end of the day
Making a balancing sheet every month for the expenses
Answer the question of the customer when manager is not around
Reporting to the restaurant’s manager
Cash handling and end of day revenue reconciliation and applicable paper work
Obligate for the cleanliness of the restaurant
Troubleshooting POS machine and software
Company: Municipality of Mulanay Quezon Province, Philippines Department: Information Technology
Period of Internship: July 2016 to March 2017
Job Summary:
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Duties and Responsibilities:
Assist to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone,
Assist train computer users
Maintain daily performance of computer systems.
Install, modify, and repair computer hardware and software
Clean up computers.
Run diagnostic programs to resolve problems
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks
(WAN) and other systems.
Install computer peripherals for users
Follow up with users to ensure issue has been resolved
Gain feedback from users about computer usage.
Run reports to determine malfunctions that continue to occur.
Performed other duties as assigned by IT Manager Page 4 of 4
QUALIFICATIONS
Diploma in Computer Programming NC III &Computer Systems Servicing NC II
(installing, maintaining, configuring, and diagnosing computer systems and networks) ACEBA System Technology Institute, Gumaca, Quezon, Philippines Year Graduated – May 2017
Proficient in Microsoft Office Suite, Excel, and PowerPoint
Knowledge in Accounting
Experience in managing multiple priorities and administrative coordination
Well-organized, detail-oriented, and able to multi-task with great follow-up-skills
Good written and verbal communication skills
Excellent in Customer Service
Provider of IT solutions
Contact this candidate