PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

ANGELIQUE FIGUEROA

ac9dri@r.postjobfree.com 818-***-**** 17120 Valeport Ave., Lake Los Angeles, CA 93535 Experienced customer service representative with great phone skills. Very empathetic with people. Strong believer in First Call Resolution. Received commendable performance reviews regarding service.

Skilled in Windows, Excel, Outlook, but will

learn new systems.

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● Data entry

● Self-motivated

● Conflict resolution

● Clerical support

Can work by myself to resolve issues, but also

know the importance of being part of a

team.

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Oct 2013 - Sep 2018

Policy Services Representative

Alliance United Insurance

Company - Palmdale, CA

Responded to customer requests via telephone and

email.

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Entered details such as payments, account information and call logs into the computer system.

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Served as the main liaison between customers,

management and sales team.

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Provided excellent customer care by responding to

requests, assisting with product selection and handling ordering functions.

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Ensured superior customer experience by addressing customer concerns, demonstrating empathy and

resolving problems on the spot.

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Managed wide variety of customer service and

administrative tasks to resolve customer issues quickly and efficiently.

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Investigated and resolved customer inquiries and

complaints in a timely and empathetic manner.

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Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

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Oct 2010 - Oct 2013

Medicare Operations

Representative

Working in a call center answering incoming calls from members, health care providers and medical groups

regarding the health plan coverage and benefits.

EDUCATION

Blue Shield of California -

Woodland Hills, CA Assisting the Claims Department with billing, including learning billing and coding, but without certification . Make outgoing calls to new members advising what their coverage and benefits would be and addressing their concerns about their new health plan.

Oct 2005 - Oct 2009

Customer Service Representative

21st Century Insurance -

Woodland Hills, CA

As a licensed personal lines agent, take calls from customers making policy changes and answering questions regarding coverage.

Occasionally take payments.

When the company wanted to try a new product or

procedure, one of the few individuals to try it, before it was put on the department's floor for everyone .

Named Customer Service Rep of the Month and received an award for best call of the month.

No Degree

University of Utah Salt Lake City, UT

Attended two years taking courses in Pre-Business.

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