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Software Support

Saudi Arabia
May 15, 2019

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Seeking Assignments in Network Management ~ System Administration ~ Technical Support with a Technology driven Organisation


A competent professional with over 14+ years of experience in System Administration, Networking (LAN / WAN/Wireless) with technical expertise in Implementation, Operations & Datacentre Support Services.

Presently working with “Hail Cement Company” as a “Senior IT Systems Administrator” working with a Team of up to 10 Engineers and Managing over 300+ Desktops/Laptops, 40+ Windows Servers including Email based Exchange Servers, Hyper-V Servers, Network Devices, HP Blade Servers, EMC VNX Storage Devices, EMC Data Domain Backup Servers, Bluecoat/Microsoft Internet Proxy Devices, Access Control (Bio-Metric) devices, Cisco Network devices, Wireless Modem/Routers/Access points/Switches/Firewalls.

Expertise in installation, configuration of networking devices and various peripherals, assessment of System - Network security and implementation of IT security policies and procedures.

Deft in steering Installation & Configuration of the following:

Windows Server 2000/2003/2008/2012 (Microsoft)

Windows Exchange Email server 2007/2010/2013. (Microsoft)

Internet Proxy Servers (Bluecoat / Microsoft)

Antivirus Server Application(Symantec/MacAfee/Kaspersky)

Windows Update Patch Management Servers (WSUS)

File Servers, Print Servers, and Database Server & Web server.

Backup Application Software’s (Symantec / EMC Networker Module)

Virtualization Technology (Hyper-V and VMware)

Clustering Technology (Microsoft / EMC - SAN.)

Blade Enclosure and Blade servers Technology (HP/IBM)

Exchange Email Protection Technology (MacAfee SaaS/ Email Archiving)

Blade Enclosure & Blade Servers (HP)

SAP Application Client Installation and basic level troubleshoot Support.

Attendance / Bio Metric Finger Access Control and Messaging Systems.

Microsoft LYNC 2013 Communication Server.

Datacentre Maintenance and Technical support

Proficient in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management.

Hands on experience in troubleshooting of PC H/W, Printers, LAN, WAN, Wireless Devices.

Sound exposure of data back-up using software’s Data protector for UNIX servers, Symantec DLO/EMC Networker for Windows Based Server/Desktop Computers.

Knowledge of MSL tape library for data storage with LTO-2, LTO-3 & LTO-4 Tape Drives.

EMC Data Domain storage maintenance with EMC Networker Module backup for Filesystem, Exchange and Sybase Database.

Hands on experience with Server/Database & Application performance monitoring, troubleshoot using built-in and third party application software’s.

Providing operational support, incident and problem resolution for Windows platforms, Active Directory and applications (Office, Exchange, SQL, SMS, Web Server, AutoCAD, Messaging Server).

Maintaining DNS, DHCP, printing services for the enterprise

Providing operational support, incident and problem resolution for the supporting infrastructure

Hands on experience on Domain related Group Polices security Settings.

Knowledge of Virtualization technologies with VMware, Hyper-v for windows based Servers.

Knowledge of Microsoft Clustering and troubleshoot the issues related with SAN Storage.

Planning, Designing, implementing, and administering the Microsoft Windows Server 2003/2008/2012 Environments and Back-Office storage systems

Providing system administration including patching, preventive maintenance, performance optimization.

Providing corporate backup solution (Data backups and restores, archiving, Off-site media Back-Office Storage, Reporting).

Manages system security, system patching and upgrades using WUS servers.

Manages the site layout structure and content

Provides Microsoft Project support to project leaders

Manages content databases and creating new ones as required

Designing the Backup Strategy for the sites including DR site (Disaster Recovery) and ensuring scheduled/ unscheduled Backups as per backup plan and restoration.

Maintaining the IT Infrastructure, encompassing installation, migration and configuration of network client workstations, managing Local and Domain wide groups.

Monitoring system logs and activity on all servers and storage systems on Daily/weekly & Monthly Basis.

Replacing defective hardware on windows and storage systems as necessary.

Documentation on Software & Hardware inventory and in addition coordinates with the IT Manger on the impacts of these changes.

Providing training and opportunities for learning Windows systems and applications to all of the Infrastructure Services employees and consultants.

Working closely with others within the IT function to define metrics, which are used to measure and communicate the efficiency and effectiveness of Windows operating environment.

Recognizing and identifying potential areas where existing policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion.

Participating in the 24x7 On-Call support if required.

Performing at or above the enterprise’s Information Technology performance standards.

Meeting regularly with other Infrastructure Services Team to assess ongoing projects, system maintenance and development, prioritizes work and plan future development.

Working closely with the IT Team to ensure proper planning and execution of projects and initiatives.

Researching, installing, and testing software updates and patches to supported applications and various operating systems.

Researching new technologies and present recommendations on major hardware and software.

Possessing excellent communication, analytical and troubleshooting skills. Strong technical background with a proven record of accomplishment of delivering outstanding customer satisfaction.

Good experience in IT Governance, Service Support and Delivery Processes (ITIL) I.T PROJECTS

Disaster Recovery Site setup and implementation for CDSL, Branch office Hyderabad, India

Disaster Recovery Site setup and implementation for CDSL, Reliance Datacentre, India

Mini Datacentre, VSAT and Network/System setup for Kandahar Military site, Afghanistan.

Mini Datacentre, VSAT and Network/System setup for Kabul Military site, Afghanistan.

Datacentre setup and implementation for Hail Cement Company, Location, Turbah. KSA.

Disaster Recovery site setup and implementation for Hail cement Company, Hail, KSA PROFESSIONAL CERTIFICATIONS

MCSE,MCTP Certified Professional.(MICROSOFT)

CCNA Certified professional (CCNA)

ITIL V3 Basic Foundation(ITIL)

HP UNIX Certified System Administrator (HP)


Dec'12 - Till date Senior System Admin "Hail Cement Company", Hail, Saudi Arabia. Jan’12 - Nov 12 IT-Supervisor “Supreme Global services”, Kabul, Afghanistan. Jan’07 – Dec, 11 Assistant Manager-IT “Central Depository Services, Mumbai, India Aug’03 – Dec’06 System Administrator “INFODOT Systems Pvt. Ltd.,” Bangalore, India. Areas of Expertise:

System Administration

Installing & configuring the following:

Windows 2000/2003/2008, 2012, ADS, DHCP, User Account & Roles, Group Policies.

DHCP/DNS /IIS/Active Directory Services on Windows 2000/2003/2008, 2012 Servers.

Windows Exchange Servers 2007/2010, 2013.

Microsoft Lync Server 2013.

ISA servers 2000/2006.

Blue Coat Proxy Servers.

Virtualization with Hyper-v & VMware for Microsoft Windows Based Servers.

Windows Servers, HP Blade Servers, HP ProLiant DL 380 Gen8 Servers, File Servers, Computer Workstations, Network Printers, Scanners.

HP Open view tool for HP Blade Enclosure, Blade Servers

Bluecoat internet Proxy Server

EMC Data Domain Backup Appliance and Networker Module Backup software. Network Administration

Experience of Cisco LAN switches, including installation and Implementation.

Good working knowledge of APC UPS

Installation and setup of routers and switches

Responsible for troubleshooting of networking equipment across multiple sites

Creation and delivery of training materials and support to staff on customer sites

Full Command on Cisco IOS Commands

Router IOS Backup and Recovery

Setting up Serial and Ethernet Interfaces

Routing Protocol Configurations

Switching, Standard Access-list, Extended Access-list and Vlans Configurations.

Everything of Multi-Protocol Label Switching (MPLS)

Working knowledge of Voice over IP (VoIP)

Sound knowledge of OSI 7 Layer Model, TCP/IP, DNS, DHCP, TFTP.

Knowledge of LAN technologies, Switches, Cables, Bridges

Good working knowledge of routing protocols such as RIP V1/V2, OSPF, IGRP and EIGRP

Experience of IP addressing, administrating subnets and various routing models

Sound knowledge of WAN technologies such as PPP, Frame-relay, dedicated T1s, ISDN and Routing Protocols: OSPF, EIGRP, IGRP, RIP and RIPv2

Familiar with the setup and basic configuration of Cisco 2950, 2960 Switches

Implementation of DHCP, DNS, FTP, TFTP, MRTG.

Experience of configuring and monitoring CISCO 2500,2600 and 1800

Responsible for the regular back up and restoration of all critical assets

Understanding of how to configure WAN Protocols, including HDLC, PPP, FRAME RELAY

Experience of implementing SNMP on various devices, allowing for network management

Put in place traffic filters through the use of IP Access Lists, Distribute-Lists, and Route Maps

Creation, management and maintenance of database of network topology using Microsoft Visio

Involvement in the creation and establishment of internal

Design and implementation of LAN/WAN, using Cisco routers, hubs and switches

Implementing a file security system, in line with internal guidelines and industry best practice

Using shared folder permissions, implemented security for network resources Technical Support/ Troubleshooting

Conducting Periodic reviews with the customer and analyse calls and their trends to take proactive measures to reduce knowledge-based calls.

Suggesting improvements in the operations and processes to make the system foolproof.

Implementing and configuring of Proxy Server, at clients ends connectivity to Internet.

Installing and Updating Virus protection software's like Norton Antivirus and McAfee.

Designing TCP/IP Addressing scheme according to the number of hosts in small and medium Level Network environment.

Technical support in administration of Windows operating systems including 2003, 2008, XP, Vista, Windows 7

Technical support in administration of applications such as Active Directory, Exchange 2003/2010, SQL 2010.

Experience in Windows systems and applications installation and configuration.

Good knowledge in setting up Microsoft Cluster environments.

Proficiency with all versions of Windows desktop operating systems and imaging

Securing all Back office Windows environment by applying securities (Anti-virus (Symantec, IronPort, Windows updates) and application patches

Involve in integrating new technologies with our systems

Familiar with networking technologies such TCP/IP, VLANs, Switching, Load balancing, LAN/WAN technologies

Good PC, printer and local hardware skills

Ability to solve complex desktop user problems

Good verbal, written, and presentation skills

Strong analytical, problem solving and reporting skills

Ability to manage multiple tasks and competing priorities

Open, positive and co-operative attitude to colleagues Facilities / Infrastructure Management

Interacting with various vendors for sourcing products and solutions and for closure of calls of certain machines, which are supported by them.

Maintaining an Asset database for the customers and updating at regular intervals.

Supervising the maintenance and upkeep of software and hardware assets of the organization

Maintaining and reporting the IT Inventory for the Assets purchased, installed, damaged and etc.

Maintaining the Desktop /Server/Application Related Manuals and procedures for IT Team Reference.

Maintaining the Software /Hardware Related licensing records and procedures for time to time renewals.

Preparing the documents related to System/Network Security to present during IT Audit. TECHNICAL FORTE

Operating Systems : Windows 2012 Server, Windows 2008 Server, Windows 2003 Server, Windows 2000 Server, Windows8, Windows7, Windows Vista, Windows XP, HP UNIX. Hardware : IBM, HP, DELL, SONY, TOSHIBA, LENOVO, EMC & INTEL Compatible. TRAININGS ATTENDED

Windows 2003/2008/2012 Servers

Exchange Server 2007/2010/2013 Exchange Servers

2006 ISA Proxy/ Bluecoat Proxy

HP Unix system Administration

EMC Storage (Symmetric/ Clarion)

EMC Networker Module for Backup Solution.

Cisco Routing & Switching -CCNA


B.E. (Computer Science & Engineering) Visveswariah Technological University, Karnataka, INIDA (Full Time) I.T QUALIFICATION

Diploma (Computer Science (Polytechnic)) from S.B.T.E.T Hyderabad, Andhra Pradesh, INDIA (Full Time) PERSONAL DETAILS

Date of Birth : 13th September, 1979.

Address : House No: 22/410, Halthalim Street, Nellore-524001. (A.P - State. INDIA). Languages Known : English, Hindi, Urdu and Telugu

Passport Number : J4297337

Date of Issue : 05-04-2011

Date of Expiry : 04-04-2021

Current Location : Hail, Kingdom of Saudi Arabia.

Driving Licence : GCC (KSA) & INDIAN

Mobile Number : +966- 55-7226530

Notice Period : 30 Days.


Contact this candidate