IT Manager
Resume:
Khristoffer Ian G. Franco
IT Manager
Personal Info
Address
No. 45 Columbia Street, Better Living
Subdivision, Paranaque City.
Phone
ac9dpq@r.postjobfree.com
Date of birth
1985 12 04
Marital Status
Married
linkedin.com/in/khristoffer ian
franco 15093049/
Personal
Ability to quickly adapt to rapidly
changing environment.
Having continuous appetite of
learning new things.
Strong organizational skills and
ability to work in high stress
environment.
Having excellent time management
skills and able to withstand stress
and can work under pressure.
Good Interpersonal, analytical,
communication and presentation
skills.
Strong Management and
Leadership skills.
Always learning from mistakes.
Willing to accept constructive
feedback.
Experienced IT Manager for over 5 years who can keep a business running smoothly by quickly resolving any complex hardware, software, infrastructure and server issues. The ability to deliver high quality results and someone who is always be on the lookout for ways to improve things. Jul 2013 IT Manager
Oct 2018 Century Financial Brokers LLC (Dubai, U.A.E) Duties and Responsibilities:
Being the primary point of contact for any IT and technical issues.
Organizing, attending and chairing meetings.
Coaching, evaluating, guiding and disciplining IT Staff.
Testing and evaluating new IT Technology.
Reporting feedback to the director of operations in a pro active manner.
Managing all on premise windows based servers & ensuring server backup is always maintained.
Developing disaster recovery plans for the company
Managing the internal & hosted network infrastructure including firewalls, on premise servers, switches, wireless access points, routers and cisco ip telephony.
Managing and maintaining hosted websites and domains.
Procurement of IT hardware, software and maintenance products
& services.
Recommending and implementing improvements and
efficiencies.
Responsible for recruitment and training of new IT member.
Performing routine audit of hardware systems, domains, OS license key, company mobile phones and company sim cards.
Ensuring uninterrupted 24/7 operation of the company.
Maintains company asset records for auditing purposes.
Creating and enforcing IT policies and procedures.
Manage, maintain, setup online market software such as Bloomberg terminal, Thomson Reuters eikon and the company’s online trading platform
Prioritizing IT projects based on direction from Management and on the needs of the business while maintaining good relationship with vendors.
Leading IT Team for implementing new systems and upgrading old hardware’s.
Responsible for the IT clearance of resigning and terminated employee.
Manage IT Budgets and expenditure on hardware and software.
Creating and assigning of domain account, Cisco IP telephony, extension to new employees and providing company mobile & sim card.
Generating monthly attendance report for all department using ZK software.
EXPERIENCE
Jul 2010 IT Support Engineer
Jul 2013 Century Financial Brokers LLC (Dubai, U.A.E) Duties and Responsibilities:
Troubleshoot and resolve issue of the client regarding company’s online trading platform.
Interact with the employees to resolve IT related issue.
Provide support for company’s Blackberry enterprise server and employees company mobile.
Provide support for issues such as blackberry mobile and iPhone mobile syncing issue with the on premise exchange server.
Maintain password security, data integrity and file system security.
Provide support regarding network and internet connectivity issues and employee account password reset.
Assist with procurement order for hardware and software.
Responsible for providing support and assistance in initial installation of the system, setup and maintenance of desktop workstations.
Responsible for installation of windows operating system, application and installation of service pack updates.
Responsible for troubleshooting hardware problems regarding desktop workstations.
Resolve network communication problems independently and assist with workstation and printers monitoring.
Responsible for support of client via phone or remote connectivity sessions.
Responsible for installation, configuration, migration of database of biometrics machine.
Manage, maintain and generate attendance for all the department.
Manage, maintains and revise owner’s website.
Expertise on on premise Microsoft exchange 2007 & 2010
Expertise on installation and configuration of Google apps (G suite) for email security, backup and email retention.
Expertise on Installation and configuration of Blackberry enterprise server v5.0 and v10.2
Expertise in installation, configuration, administration of windows server 2003, 2008 R2, 2012 domains in an enterprise network environment including installation of active directory, dns and dhcp.
Expertise on group policy and user account creation.
Extensive troubleshooting, configuring and administration skills on network such as cisco switches, wireless access points and routers.
Expertise on installing WordPress and Drupal Websites. EXPERIENCE
KEY SKILL AND COMPETENCIES
Extensive knowledge of installation and configuration of hosting websites
Extensive understanding of OS including windows XP, windows 7, windows 8 and windows 10.
Expertise on installation and configuration of CCTV and DVR
Expertise on installation and configuration of biometrics machine.
Expertise on installation and configuration of corporate anti virus such as Kaspersky & Sophos end point security.
Expertise on installation and configuration of network printer, scanner and fax.
Expertise on installation, configuration, creating policy, load balancing and bandwidth restriction from firewalls.
Bachelor of Science in Information Technology at AMA Computer College, Philippines (2008)
High School at Saint Francis Of Assisi College, Philippines (2003)
Microsoft Certified Solution Associate at Learners Point, Dubai, U.A.E
Microsoft Certified Solution Expert at Learners Point, Dubai, U.A.E
Mr. Sulaiman Baqer Mohebi – Chairman / Founder of Century Financial Brokers LLC
Mobile Number: +971*********
Mr. Nimesh Perrera – General Manager / Century Financial Brokers LLC
Mobile Number: +971*********
Ms. Pooja Shah – HR Manager / Century Financial Brokers LLC Mobile Number: +971*********
EDUCATION
TRAINING
REFERENCES
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