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Digital Marketing Customer Service

Location:
Lisbon, Lisboa Region, Portugal
Posted:
May 14, 2019

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Resume:

Europass

Curriculum Vitae

Personal information

First name(s) / Surname(s) Diogo Miguel Reis Borda d’ Água Telephone(s) +351********* Portugal

Email: ac9dpg@r.postjobfree.com

Nationality Portuguese

Year of birth 1984

Gender

Address

Personal Digital Platforms

Male

Lisbon, Alta Lisboa

LinkedIn - http://www.linkedin.com/pub/diogo-reis/19/b2/a15 Twitter - https://twitter.com/DiogoGonzalves

Blog - Neuromarketing - http://blogs.icemd.com/blog-neuromarketing-superando-los-limites-de-la- persuasion/index.html

Volunteer Project - http://volunteerworkexperience.blogspot.com/ Cause – One World - https://www.facebook.com/OneHumanWorld Languages

Spanish – Bilingual

English – Bilingual

Portuguese – Native

Hindi – Basic learning

Volunteer Project

http://volunteerworkexperience.blogspot.com/

Training

Digital Marketing Master – ICEMD/ESIC Business School - Madrid http://comunidad.icemd.com/documentos/NP_ranking_ElMundo_2013.pdf http://blogs.icemd.com/blog-neuromarketing-superando-los-limites-de-la-persuasion/index.html Computer Science and Business Management Master Degree - ISCTE – UC3 Madrid Renewable Energies Academic Master Degree – UEM – Madrid Advance Analytics Master Degree - IMS – UNLisbon (completing thesis) Work experience

Dates

Occupation or position held

Main activities and

responsibilities

Name and address of employer

Dates

Occupation or position held

Main activities and

responsibilities

Name and address of employer

Dates

Occupation or position held

Main activities and

responsibilities

Name and address of employer

Dates

Occupation or position held

Main activities and

responsibilities

Name and address of employer

2018 - 2019

Startup evangelist

Project Management and Sales

www.mypolis.eu

2016 - 2017

Volunteer Professor

Teaching web search

Universidade Sénior, Câmara de Ourém

R. Agostinho Barroso Gonçalves, Ourém - Portugal

2014 - 2017

General Management

Digital Innovation. General supervision.

Ouremaquinas, Lda (SMEs Family enterprise, 1987- present) Rua Francisco Sá Caneiro, Ourém – Portugal

20/11/2013 – 28/02/2014

Internship – Part of the Digital Marketing Master – Business Development Department Study Platform all around functionalities (CxAD, Google competitor) Data Analysis, Creation of Business Reports, Technical Support (Web – Ad Server), Creation of Ad Campaigns (managing platform keywords on analysis for optimization)

Premium Audience Network, S. L. – PAN Spain

Calle Arlabán 7, 28014 - Madrid

Dates

Occupation or position held

Main activities and

responsibilities

Name and address of employer

Recommendation Letter

Dates

11/2012 – 03/2013

Information Technology Consultant

Business data migration project at Gas Natural Fenosa - IBM project using Datastage Technology. Team project executed along the european expert Victor Pinhao. Bring Consulting (spin-off Novabase) - IBM partner Edifício Torre Europa

Paseo de la Castellana, 95, 15 A

28046 Madrid, España

Victor Pinhao – Team Manager

17/08/2009 – 15/05/2012

Occupation or position held

Technology Integration Management and Development – Technology and Innovation Department of one of the major companies in the sector, supporting the activities of the customer service area, as well as assisting in the coordination and monitoring of transversal projects. Main activities and

responsibilities

Management and development of an IT application applied in Madrid and Barcelona – eGlue/RTI-Nice – which as the feature of assemble automatic business logic/processes and present and calculate a large sort of information in real time, specialized in the area of call centers. Supervision and validation of the suppliers' technological services (analysts, developers and coordinators). Assistance in the project’s coordination.

Monitoring, developing and integrating business processes. Monitoring results through kpi's and data collections, using IBM Cognos Business Intelligence technology to exploit the data base. Statistical reports automatization and interpretation. Name and address of employer

Axa Seguros Generales, S.A. – Camino Fuente de la Mora, no 1 – Madrid Recommendation Letters

Customer Service Area Director – Blanca Moraleda,

Contact Center Support Responsible – Juan Carlos Laorga Tecnhology Management and Innovation Responsible – Yolanda Irala Dates

Occupation or position held

Main activities and

responsibilities

Name and address of employer

17/08/2008 – 16/08/2009

Programmer / Analyst

Maintaining and developing the product - Optimal Price, a general tariffs simulator/ tarificator, used mainly in the area of billing - telecommunications. Carrying out studies for clients – Orange, Vodafone, Yoigo.

• Exploited Technology - xml, java, eclipse editor, sql - db oracle, excel, MS project, ultraEdit, unix..

Managing the department’s communications and project planning, in cooperation with the clients. Nimbus Systems, Av. Burgos 8 - Madrid

Education and training

Dates

Title of qualification awarded

Name and type of organization

providing education and training

Level in national or international

classification

Principal subjects/occupational

skills covered

2013 – 2014

Digital Marketing Master - http://www.icemd.com/Master-de-Marketing-Digital-(MMD)_ficha_6119_9534.html ICEMD/ESIC – Madrid – Harvard and MIT Education from ICEMD’s President – Joost Van Nispen 9 (out of 10)

http://www.icemd.com/programa.html?id_curso=6119&id_convocatoria=9534 Module 1 – Marketing, Digital Organization and Planification – Toyota Yaris Project Module 2 – Web Marketing, Web Usability and SEO – Verti Project Module 3 – Digital Creativity and SEM – ING Project Module 4 – Present and Emerging Digital Media - Phillips Fidelio Project Module 5 – Social Media Marketing – Schweppes Project Module 6 – eCommerce – Ancha Castilla Project

Blog – Neuromarketing - http://blogs.icemd.com/blog-neuromarketing-superando-los-limites-de-la- persuasion/index.html

Dates 2003-2008

Title of qualification awarded Computer Science and Business Management Master Degree

• link - licenciatura

• link - master

Principal subjects/occupational

skills covered

Informatics Domains:

• Object Oriented Programming

• Programming Language

• Distributed Information Systems

• Systems’ Information Management

• Software Engineering

• Computer Networks

• Artificial Intelligence

• Technology for Intelligent Systems

• Data Base

• E-Commerce

• Web

Management Domains:

• Project Management (erasmus, in Spanish)

• Business Strategy

• Management

• Marketing

• Economy

• Operations and Business Process

Management

• Accounting

Final Project

(maximum grade – 10 / 10 )

(“matricula de honor”)

Executed while in Erasmus at Universidad D.Carlos III en Madrid – 2007/ 2008 (english version). Context: Web Portal - B2E (business to employee), similar to an intranet, with wide access point, mainly taking advantage from open source technology.

Functionalities: projects’ management, appointments’ manager, company documents and tools accessibility, security, events organization igadgets, employees’ vacations and work graphic control, company’s contacts and responsibilities’ organization.

Technology: javascript, html, php, svg (for web graphics), xml, ajax methodology, mysql, eclipse editor, UML with IBM’s RUP methodology for software engineering. Name and type of organization

providing education and training

ISCTE – Instituto Superior de Ciências do Trabalho e da Empresa

• www.iscte.pt

UC3M – Universidad Carlos III de Madrid (Erasmus in the fifth / last year)

• http://www.uc3m.es/portal/page/portal/inicio

Level in national or international

classification

15 ( out of 20 )

Dates

1998-2001

Title of qualification awarded Secondary Studies

Principal subjects/occupational

skills covered

Economy, Mathematics, Accountancy, Portuguese, Sociology, English. Level in national or international

classification

17 ( out of 20 )

Additional Formation

Dates 2011-05

AJAX course Sunion - grupo Gesfor – Community of Madrid ́s technology formations Dates 2011-06

XML course Sunion - grupo Gesfor – Community of Madrid ́s technology formations Personal skills and

competences

Mother tongue(s) Portuguese

Other language(s)

Self-assessment Understanding Speaking Writing

European level Listening Reading Spoken interaction Spoken production English C2

Experient

User C2

Experient

User C2

Experient

User C2

Experient

User C2

Experient

User

Spanish C2

Experient

User C2

Experient

User C2

Experient

User C2

Experient

User C2

Experient

User

Italian A1 Basic User A1 Basic User A1 Basic User A1 Basic User A1 Basic User Common European Framework of Reference for Languages Social skills and competences Teamwork spirit and good ability to communicate gained through the Academic Studies, living and having social interaction in different countries, the practice of team sports, being soccer the most practiced, for 14 years (being normally captain of team) and by being apart of organizations as a committee of finalists

(Chairman). Realization of an Interrail (a month and a half) which always opens new perspectives and grants knowledge and understanding about different cultures, plus one year taking advantage of the enriching Erasmus program at the Universidad Carlos III de Madrid. Journey through India (4 months), including 3 weeks of volunteer work, which gave a great insight about global issues, the world in general and personal growth. From this experience it was born a photo exhibition in Portugal.

Volunteer Project

http://volunteerworkexperience.blogspot.com/

Technical skills and

competences

Ability to work and learn fast: developed along the diplomas, professional experience and life in general. Strong social ability and problems solving.

Strong sense of organization, dynamism, energy and proactivity. Programming Domains:

• Visual Basic

• Javascript

• CSS

• SVG

• Html

• Ajax

• Xml

• Php

• Sql

Software Domains:

• Macintosh Software

• Microsoft Word

• Microsoft Excel

• Libre Microsoft PowerPoint

• Open Office

• Microsoft Project

• Microsoft Visio, Rational Rose

• Requisite Pro

• Microsoft Visual Studio, Eclipse, NetBeans

• Sql Server, MySql

• Cognos

• Siebel

• eGlue

• WASP

• ATSOL

• PSAT

• Google Technology (AdWords, analytics..)

• CxAd Platform ...

Driving license

Class B (normal motor vehicles)

Additional information Personal Interests: personal growth, technology, traveling, investments, impromptu acting, society, music, guitar, cinema, interesting books, sports in general (swimming, soccer, tennis), motorcycles..



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