TARIQ MAHMOOD AL ZADJALI

ADDRESS Al Hail South – Seeb

Muscat – Sultanate of Oman

CONTACTS Mobile 95985869

E-Mail ac9dp1@r.postjobfree.com

PERSONAL Date of Birth: 23rd JUNE 1979

INFORMATION Nationality: Omani

Marital Status: Single

Driving License: ROP (Light)

AREAS OF EXPERIENCE:

-) AVIATION Airport Ramp Operations, Baggage Handling

-) PUBLIC RELATIONS PR Services, Events Coordinating

-) ADMINISTRATION Logistics & Facilities, General Admin

-) SALES Outdoor Sales, Tele Marketing

-) MEDICAL/SAFETY Ground Safety, HSE

-) CUSTOMER SERVICE Receptionist, Call Centre, Airport Services

-) FINANCE Trade Finance, Billing Collections

WORK EXPERIENCE:

OMAN AIR AUG 2010 – OCT 2014

RAMP SERVICES (BAGGAGE HANDLING AGENT)

- Handling Baggage loading according to the loading plan and instructions from the Airline Staff.

- Responsible of Baggage Dispatching to the Aircraft without delay in coordination with the Loading Supervisor.

OOREDOO JUL 2004 – NOV 2008

HEAD OFFICE (ADMIN MANAGER) JUL 2004 – DEC 2004

- Responsible of all administrative and office equipment.

- Responsible of the reception desk and employee services.

- Handling all types of Public Relation Services, Airline Tickets Booking, Hotel Bookings & Car Rentals.

- Responsible of the facilities and security.

CALL CENTRE AGENT MAR – APR 2005

- Handling complaints and suggestions in order to give top quality of customer care.

- Promoting services through the phone plus general directions on usage of the services.

FINANCE (COLLECTION OFFICER) OCT 2005 – NOV 2008

- Call late payment customers for bill payment.

- General directions on payment methods plus troubleshooting.

NATIONAL TRAINING INSTITUTE JAN 2004 – JUN 2004

HSE TRAINING SECTION (ADMIN OFFICER)

- Process Course nominations, attendance cancellations and certificates.

- Process and maintain safe journey management documentation.

- Handling customer inquiries/suggestions or complaints.

- Process and receive all types of payments from clients

AL TURKI ENT. CO. JUN 2003 – AUG 2003

HSE DEPARTMENT (ASST. HSE ADVISOR)

- Supervising Safety at the Camp and the site as well plus conducting safety weekly meetings (Tool Box Talks) and monthly meetings.

- Following HSE Plan.

NATIONAL BANK OF OMAN OCT 1997 – SEP 2000

CORPORATE OPERATIONS DIVISION (CLERK)

- Debit and Credit Card issuing Section.

- Salaries processing Section.

- Trade Finance Section.

EDUCATION COMMERCIAL SECONDARY DIPLOMA (1997)

LANGUAGES ENGLISH Read, Write & Speak

ARABIC Read, Write & Speak

HINDI Speak

ADDITIONAL

TRAINING NATIONAL HOSPITALITY INSTITUTE DEC 2000 – MAY 2001

- Aviation studies for ground handling as per IATA.

- Customer Service – Level 2.

- Upper Intermediate English.

- Information Desk (Receptionist)

NATIONAL TRAINING INSTITUTE, HSE TRAINING

- Basic Fire Extinguisher.

- Enhance Site Supervision Workshop.

- Basic Life Support (First Aid).

- Supervising Safety.

- Safe Journey Management System.

- Defensive Driving – Light Vehicle (Black Top + Graded).

EXTRA SKILLS - Computer literate (Windows, MS Word/Excel/Outlook).

- English and Arabic Typing (Letters, Translations).

INTRESTS - Playing Guitar and Billiards plus Travelling and Camping.

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