Payroll Analyst
Resume:
TAM PHAM
Aurora, CO *****
******@*****.***
SUMMARY QUALIFICATIONS
•Fluent in English and Vietnamese
•Extensive knowledge of the methods, principles and practices of business administration.
•In-depth knowledge of accounting, financial preparation.
•Proficient in Word, Works, Excel and PowerPoint
•Possess strong interpersonal and communication skills.
•Ability to interact with all level of business executives in a professional manner.
EDUCATION
Master of Business Administration in Healthcare Management
March 2012
Colorado Technical University, Denver,
GPA: 3.88/4.0
Relevant Courses:
Economics
Management Finance
Organization Behavior
Managing the Healthcare Organization
Managerial Marketing
Systems in Health care
Ethic, Policy, and Laws in Healthcare Management
Bachelor in Business Administration Nov 2006
Van Hien University, Hochiminh, Vietnam
RELEVANT EXPERIENCE
Payroll Analyst as Contingent Worker for Kaiser Permanente April 2018 – May 2019
Rose International
Work very close with finance (Controller, Finance Consultants and Accountants) department to assist with account reconciliations and other payroll controls such as balancing payroll results.
Interface with human resource and accounting department regarding payroll policies and interpretation.
Manage the delivery of key payroll projects that include obtaining an understanding of the issue, collaboration with key team members about the issues and co-development of recommendation.
Prepare/process/transmit payroll reports to stakeholders in a timely manner.
Research complex payroll issues for proper treatment.
Process other reports as requested.
Coordinate with third party vendors to correct the data if needed.
Partner with finance and payroll team to ensure the accurate and timely processing of benefit deduction adjustments.
Partner with human resources to ensure all payroll transactions follow company policies and procedures.
Partner with timekeepers on automated interface from PA system to payroll system and troubleshoot and fix any errors or projects.
Track payroll transmission audits and balancing.
Perform year to day adjustments, such as third party pay and employee gross-ups.
Additional projects as assigned.
Support analysis department and business consultant team with payroll reports.
Submit proposals to Kaiser Executives to improve process if needed.
Lead of FTE Reconciliation and Staffing Roster Database Project Management.
Language Coordinator Nov 2017 – April 2018
Mile High Multilingual Services
Work on a team of Language Coordinators to schedule multi-lingual independent contractors for interpretation projects
Data Entry to place incoming requests.
Place outbound phone calls to schedule and data enter appointments into the company's scheduling software
Send email confirmations and ensure responses are received. Reschedule interpreters, as needed
Effectively utilizes critical thinking when problem solving.
Recognizes self-limitations and takes initiative to seek additional resources or consultation.
Communicates with all members both in-person and via telephone.
Organizational and prioritization skills.
Other duties as assigned
Staffing Coordinator Jan 2017 – Sept 2017
SCL Health - Talent Share Float Pool- Centralized Staffing
Promotes mission, vision and values of SCLHS.
Actively fulfills the core behaviors of SCLHS.
Make sure float pools schedules are balanced and fill the traveler needs with a Talent Share Float Pool associate.
Processes time off requests, including arranging coverage when needed.
Reconciliation of timecards on a daily bases for float pool associates and ensures the associates are paid appropriately.
Runs reports and reviews staffing needs of patient care units at all the Denver care sites and coordinates coverage.
Incorporates staffing practices and policies of the Talent Share Float Pool into daily work.
Effectively utilizes critical thinking when problem solving.
Recognizes self-limitations and takes initiative to seek additional resources or consultation.
Communicates with all members of the healthcare team both in-person and via telephone.
Organizational and prioritization skills.
Other duties as assigned
Staffing – Payroll Coordinator March 2014 – Jan 2017
Exempla - Saint Joseph Hospital – Patient Care Services
Receives and prioritizes schedule requests and prepares advance schedules for assigned units based on scheduling policies and practices.
Modifies and keeps current the posted schedules to ensure accuracy by reviewing and recording all requests, illnesses, absences, etc.
Adjusts daily staffing levels to achieve cost-effective staffing alternatives which meet patient care requirements by assigning of float pool staff, reallocating staff members among units, canceling unneeded staff and adjusting schedules to meet later needs.
Anticipates staffing concerns (under and over staffing) on a daily and weekly basis so that alternatives can be explored in advance as much as possible.
Works closely with managers and supervisors to meet scheduling and staffing requirements.
Initiates problem-solving and conflict resolution skills to foster effective work relationships.
Keeps complete and accurate records of past schedules, future requests, cancellations and illness/absence calls.
Reviews and imports employee time cards into the Peoplesoft payroll system via Kronos or via spreadsheets completed and approved by the Business Unit Kronos super-users.
Checks figures for accuracy and necessary approvals.
Reviews payroll documentation for accuracy through audit reports and makes any necessary adjustments. Obtains necessary approvals.
Prints, sorts, and distributes payroll checks to clinic offices for on-cycle and off-cycle check runs.
Communicates with the Human Resources Department to ensure the integrity of the payroll data including data related to new hires, terminations, transfers and rate changes. Makes updates as necessary.
Researches and resolves questions from managers and employees as they relate to the processing of payroll information such as PTO.
Assist in special projects as assigned by management.
Other duties as assigned.
Volunteer as Administration Assistant March 2012 – March 2014
Exempla Saint Joseph Hospital Comprehensive Cancer Center and Breast Care Center
Partner with the supervisor(s) to best support and communicate accordingly
Assist to manage patient distress screens Assist to provides a variety of administrative and secretarial services
Organize, maintain and distribute event schedules
Organize and maintain patient education binders with monthly event publications
Organize and maintain patient education inventory and lending library
Assist to provide administrative support to various department(s) including, but not limited to, computer processing, data entry, typing, copying, filing, assembly of reference materials/binders, coordinating conference calls, etc.
Counter Help March 2012 – October 2014
Panda Express Corporation.
Greet customers, answer any inquiries and suggest items for sale and assist in locating items
Serve food and beverages in the event of the position being in a food service environment
Deliver orders to kitchen, arrange for reservations and performing cleaning services
Answer telephone calls and provide information
Manage inventory and stock levels
Develop new sales opportunities through calls
Manage cash and credit transactions
Perform light bookkeeping activities, price products and update records systems
Inform customers of daily specials and discounts
Enter sales transactions and cash information in prescribed software
Substitute for other personnel in the store when necessary
Stock shelves as and when needed
Train new co-worker and assist manager to take over the restaurant as need.
General Affair and Receptionist Jan 2006 – April 2007
SMBC Banking Corporation, Hochiminh, Vietnam
Managed appointment calendar, schedule appointments, conferences, meetings and events
Ordered all stationary, office machines and all supplies. Maintained and checked on the services companies.
Received, sorted, checked out and processed all in-coming and out-going mail.
Supported other departments to double-check the amount of done jobs at the end of days.
Worked with all the recruiting companies and maintained confidential information for the GA and HR department.
Acquired portion HR task as time leave for employees and support others co-workers.
Prepared general document as memorandums, reports, schedules and time tables. Manage professional meetings including scheduling, catering, meeting minutes, and meeting follow-up
Arrange travel, hotel, and rental car as needed for seminars, workshops, conferences, etc.
Track staff travel expenses and submit expense reports for reimbursement.
Act as resident purchasing agent, obtaining supervisor’s approval, and submit check requests and purchase requisitions
Salesperson July 2004
Iroiro, Hochiminh,Vietnam
•Assisted day-to-day operations and customer satisfaction.
•Provided customer services including order-taking and cash-handling.
•Communicated with the customers about Vietnamese cultural and gifts
Administrator May 2003 - Dec 2004
Du Phong.Ltd, Hochiminh, Vietnam
•Prepared general document as memorandums, reports, schedules and time tables.
•Managed appointment calendar, schedule appointments, conferences, meetings and events.
•Ordered all stationary, office machines and all supplies. Maintained and checked on the services companies.
•Received, sorted, checked out and processed all in-coming and out-going mail.
•Supported other departments to double-check the amount of done jobs at the end of days.
•Worked with all the recruiting companies and maintained confidential information for the GA and HR department.
•Acquired portion HR task as time leave for employees and support others co-workers.
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