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Customer Service Manager

Johannesburg, Gauteng, South Africa
May 14, 2019

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Zanele Ayanda Mguda


Zanele Ayanda Mguda is an ambitious and driven young woman, I like to think of myself as a creativity strategic thinker. I use my creativity strategically to solve problems I see around an introvert by nature and enjoy being around different types of interesting people and travelling to different places, I’m an individual that’s loyal and committed to each project I embark in, I’m calm during a crisis and handle challenges patience and diligence


I would be the ideal candidate for the position applied for because of my ability to solve problems quickly with diligence and creativity. My professional nature and work ethic makes it easy for me to converse well with people from different backgrounds and enable to finish tasks effectively. My knowledge in admin will help add to my strengths and my belief in always striving for individuality and avoiding value will bring a fresh outlook to the organization.

Email address cell:084******* or 081*******

address: 964a Zola3 Nhlapho street

Personal Details

Name: Zanele Ayanda

Surname: Mguda

DOB: 01 July 1984

Identity no: 840**********

Gender: Female

Marital status: Single

Health: Good

Home Language: Xhosa

Other Languages: English, Xhosa, IsiZulu, Sesotho,Tswana

Nationality: South Africa

Criminal record: none

Dependents: One (1)

Hobbies: Travelling, Reading, Music

Computer literacy

.Ms Word

.Ms windows

.Ms Excel


Academic History

Last school attended: Astra College

Highest grade passed: Grade 11

Year 2002

Subject passed: English


Business economics




Further studies

Course studied: Ancillary

Institution: Bophelo Nursing School

Year: 2010

Work Experience

Employer: post office

Position: Teller

Duties: Data capturing, provide quality and service standards

Problem solving, and initiative customer service

Duration 2004-2007

Employer: 24-7 care

Position: Receptionist

Duties: Answering calls

Organizing office filling system

Typing and photocopying of documents

Filling of patience files

Maintain of diaries

Capturing of data on the section system

Duration: 2013-2014

Employer: Garden city hospital

Position: section receptionist

Duties: Answering phones, typing photocopying of documents

Filing of patients maintain diaries

Capturing data on the section system

Duration: 2013-2015

Employer: Impumelelo primary school

Position: Administrators assistance

Duties: Answering of phones, data capturing (SASAMS) filling

Typing, photocopying, maintain diaries

Duration; 2017-219 currently volunteering


Name: Miss Tsitsa

Relations: Manager post office

Contact: 011-***-****

Name: Mrs Belinda August

Relation: Unit Manager Garden city (section 9)

(Garden city Net care hospital)

Contact: 011-***-****/1


Name: Mr Joseph Kekana

Relation: Principal Impumelelo primary

Contact: 011-***-****/082*******

Career Objectives

I am very hard worker person, able to adapt individually and within a group/team: and keen to work and grow in which will improve my skills.

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