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Manager Customer Service

Location:
Grand Rapids, Michigan, United States
Posted:
May 14, 2019

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Resume:

OBJECTIVE

Seeking full time employment to utilize leadership, custodial/environmental service, floor care and customer service background.

SKILLS

Strategic Leadership

Microsoft Office

Planning & organizing

Detail oriented

Excellent team player

Self-starter

Sense of urgency

Problem Solving

Cleaning chemicals and equipment

Maintain professionalism

Service oriented approach

Facility management

Quality cleaning inspection

Record keeping/ tracking records

MITRA ADHIKARI

5899 Christie Ave SE

Kentwood, MI 49508

EXPERIENCE

CUSTODIAL ACCOUNT MANAGER- CEM SERVICES-01//11/2018- 04/20/2019

•Oversee multiple accounts in the city

•Walk through the new accounts with customer

•Coordinate to determine employees and supplies needed

•Establish and implement work standard and schedule

•Order cleaning supplies

•Interview and hire applicants

•Plan prioritize and assign and review daily work of staff

•Ensure safety and compliance based on the company standard

•Schedule, train and coach new hires

•Verify employee’s attendance and process payroll

•Do periodic performance review

•Provide necessary counseling and disciplinary action

•Inspect equipment, buildings, perform/recommend maintenance

•Ensure job is performed safely in timely manner

•Make sure all the accounts are clean and safe

•Address customer’s and employee’s concerns.

•Facilitate team work and healthy work environment.

•Communicate and coordinate with operation manager

BUILDING SERVICE SUPERVISOR-CALVIN COLLEGE, GRAND RAPIDS MI- 01/05/-2016- 01/10/2018

•Plan/ Schedule and delegate the crew for daily work

•Interview, train new hires and monitor work activities

•Build strong relation and trust with customers.

•Maintain highest quality and safe work environment.

•Provide necessary counseling and disciplinary actions

•Identify and do necessary work orders.

•Establish and implement work standard

•Plan and carry out event setups & tear down.

•Daily inspection, maintaining logs for work quality and equipment

•Handle blood borne pantheons and sharps.

•Keep the building clean and safe

•Maintain and promote positive/professional work environment

•Maintain floor, carpet, cleaning machines and chemicals.

CUSTODIAL SUPERVISOR-AMPLOYMENT GROUP, ADA, MI. 03/2013 -12/ 2015

Interview, train/coach, and monitor work activities of new hires.

Ensure GMP regulations are followed in food plant.

Plan and implement daily work activities.

Monitor inventory and submit supply orders.

Maintain positive work environment

Communicate and coordinate with upper management.

CONVENIENCE STORE SUPERVISOR, UNIVERSITY OF KY 01/2009 - 01/2013

Maintain cleanliness and food safety in the store

Customer service, resolving conflict.

Train and supervise new hires.

Handle cash and credit transactions.

Report all shift activities to General Manager.

Create and implement new best practices for sanitation and cash handling.

“SCHOOL ADMINISTRATOR/COUNSELOR” MADAN BHANDARI MEMORIAL HIGH SCHOOL, NEPAL 01/2004 – 12/2008

Manage staff and facility.

Handle counseling and conflict resolution.

Coordinate curriculum.

Plan and implement programs for students and staff.

“TEACHER/COUNSELOR” NEXUS INTL ACADEMY, NEPAL 2006 -2008

Teacher of Sociology Literature (Part time).

School counselor.

Received recognition for being a “responsible, dedicated employee”.

EDUCATION

BACHELOR’S DEGREE • 2005 • TRIBHUWAN UNIVERSITY

SOCIOLOGY/HEALTH FROM KATHMANDU, NEPAL

HIGH SCHOOL • 2000 • MECHI SECONDARY SCHOOL, JHAPA, NEPAL

TRAINING AND DEVELOPMENT

Certified Environmental Specialist (OSHA)

OSHA 30 Hours General Industry and hazard communication certified

Custodial Manager Certified from CMM/ISSA

Cross cultural and conflict management

Strategic Leadership



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