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Help Desk Analyst

Location:
Lorton, Virginia, 22079, United States
Salary:
75,000./yearly
Posted:
May 14, 2019

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Resume:

James A. Mulligan, Jr.

**** ****** ******** **. ****** VA 22079

703-***-****- Cell

703-***-****- Home

ac9do4@r.postjobfree.com

OBJECTIVE: Transportation Management Specialist / Senior Functional Analyst / Deployer

SUMMARY OF QUALIFICATIONS

I am a proven mission oriented leader who successfully used many of the current development tools and is adaptable to changes that lead to success.

Active Secret Clearance last used Febuary 2012

Software development Functional Domain Expert Developed, tested, deployed and

Implemented systems Military trained Transportation Specialist

PROFESSIONAL EXPERIENCE

FANEUIL INC - TRANSURBAN EXPRESS LANES - ELECTRONIC TOLLING MGR Nov 2012 - Dec 2018

Teach Image Review, Tolling Specialist, and Court Support

Manage the team of 44 and submit daily and monthly Reports to Transurban

DIMENSIONAL CONCEPTS – Office of the Assistant Secretary of Defense (DASD) (TRANSPORTATION POLICY) TRANSPORTATION ANALYST Oct 2010 - Feb 2012

Subject Matter Expert in policy for Domicile to Duty packages.

Lead support team efforts to find solutions to ground transportation challenges.

Handle all DOD Agencies Motor Vehicles Registration.

Work with the Department of Energy on Interfuels committee for alternative fuels.

BBN TECHNOLOGIES – JOINT FORCES REQUIREMENTS GENERATOR II (JFRG-II)

LEAD FUNCTIONAL ANALYST Mar 2008 - Mar 2010 2008 - 2010

Performed functions as analyst, tester and help desk

Lead tester, found and documented over 200 problems with ancestor builds and corrected in current

version.

Team conducted a wide series of tests for validation and verification of software.

Software problems tracked using Tracker.

Responsible for working with client to verify and validate fixes.

Lead 24/7 Help Desk effort.

Responsible for training level 1 and level 2 help desk personnel.

Provided level 3 business analysis and successfully answered over 45 help desk calls per month.

Completed test plans, user’s manual, and help desk standing operations plan for JFRG II.

Provided subject matter expertise in functional system operation to class room training team and joint

deploying personnel.

L3 COMMUNICATIONS – GOVERNMENT SUPPORT TEAM FUNCTIONAL ANALYST/HELP DESK for TRANSPORTATION COORDINATOR AUTOMATED INFORMATION MOVEMENT SYSTEM (TCAIMS II) Mar 2007 - Mar 2008

Help desk section lead and functional expert, answered level 1, 2, and 3 (functional) questions,

conducted follow-up actions to ensure client satisfaction and was on 24 hour call.

Supported Government Test Team during formal test and program reviews.

Trained personnel to support Help Desk and as system implementers.

Led teams to Charleston, SC for MRAP deployment and San Juan Puerto Rico to train personnel and

implement systems for local users.

Insuring system documentation was properly handled and traceable.

Developed and documented for government; Test Plan scenarios for testing of system, gathered test data required to stress test system, and metric reports of test results.

ANTEON / GENERAL DYNAMICS INFORMATION TECHNOLOGY – TRANSPORTATION COORDINATOR AUTOMATED INFORMATION MOVEMENT SYSTEM (TCAIMS II) Mar 1998 - Mar 2007 Functional Design Lead developing TC-AIMS II system over the ten years.

Created system flow diagrams using Rational Rose and Visio.

Conducted data verification, system testing using transportation and logistics expertise.

Used requirement analysis to design the Movement planning portion of TCAIMS II creating Functional Description Document and Preliminary Design Reviews.

Demonstrated program at trade shows.

Deployed and taught system to military in exercises from 1999 to 2002.

Lead deplorer and taught soldiers to use system during initial operational capability test in 2004 which successfully documented the unit move of the 2nd Infantry Brigade from Camp Casey South Korea to southwest Asia, the first forward deployment from the Republic of Korea.

Led the development test team; taught development test team how to conduct functional tests, developed and published test plan, created test scenarios and the data required to thoroughly test system, and tracked errors in Tracker.

INFORMATION TECHNOLOGY SYSTEM INC- TRANSPORTATION ANALYST

WORLDWIDE PORT SYSTEMS (WPS) Dec 1997 - Feb 1998

Subject Matter Expert, provided water transportation experience and MILSTAMP and MILISTRIP

Defense Transportation Regulation (DTR) knowledge to WPS developers. WPS is now part

Global Air Transportation Execution System(GATES).

Instructor who deployed and taught WPS to users for Cobra Gold multi-module test 1998.

US ARMY – TRANSPORTATION COORDINATOR Aug 1980 - Nov 1997

Successfully supported the supply of Berlin Brigade from the port of Bremerhaven and developed and ran Military Traction program that saved thousands each year in transportation costs from 1980-1982

Led team at Charleston AFB, SC that moved thousands of soldiers and pallets of equipment annually Via air, bus, and truck from 1982-1986

Managed Transportation Movement Office Pyongtaek South Korea and was Contract Officer Representative for $ 12 million in area contracts; trucking, bus, fuel, rail tank cars, and portable water from 1986-1989

Deployed troops to Fuentes Caminos South, and Desert Shield; supported families of wounded soldiers from Just Cause from Fort Sam Houston, TX from 1989-1990

Managed special operations for 25th Transportation Agency Seoul, S. Korea and was Contract Officer Representative for $ 25 million; ammo, water, buses, rail passengers, and truck freight; handled all units coming to S. Korea for exercises from 1990-1992

Successfully completed 625 inspections of inbound and outbound household goods for Metro District of Washington DC Joint Personal Property Office from 1992-1994

Completed over 250 airline inspections and at least one inspection of every transportation office of all United States military bases for Headquarters Military Traffic Management Command ; successfully presented to Congress annual report on use of Chartered Air and the grounding of Tower Air in 1997.

MULLIGAN SECURITY INC. - OWNER/OPERATOR MAR 1973 - Jul 1980

Started private security for marinas along water front in San Diego Harbor District and expanded to housing construction sites. Also did private investigation work for residents in San Diego County. The company at its peak had 100 employees. I sold the company to ADT in 1980 as electronic surveilance was coming onboard.

US NAVY - NEUROPSYCHIATRIC CORPSMAN 1966-1970

San Diego Corpsman School- March-July 1967

San Diego Naval Hospital - Neuropsychiatric Unit- July1967- November 1969

USS REPOSE Hospital Ship -VietNAM - December 1969- May 1970

EDUCATION

Civilian Education- Wharton Junior College 1970, Grossmont College1971-1973, and University of Maryland(1990 S.Korea) -93 units

Military Education - Transportation School-1980,Group Leader School-1981, Primary Leadership Course-1983, Advanced Air Transportation Course-1983, Military Airlift Command Airlift Planners Course-1984, Basic Transportation Course-1985, Basic Non Commissioned Officer Course-1991, NCO Logistics Course-1992, Advanced Non Commission Officer Course-1994, MILSTAMP Course-1997, Worldwide Port System Course-1997, ICODES-1998, TCAIMS II-1998-2008, AALPS Course-2003, JFRG II-2008-2010



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