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Customer Service Sales

Location:
Palm Coast, Florida, United States
Posted:
May 14, 2019

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Resume:

EDWARD WATSON

* ******** *****

Palm Coast, FL **164

#954-***-****

Professional Summary

Dependable employee bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.

Skills

Effective leader

I have worked in all trades in the automotive business for as

Client account management

Long as 45 years. I have also been hands on in all of my traits

Staff training/development

Employee scheduling

Efficient multi-tasker

Customer service-oriented

Organized

And currently (re-store older C-3 Corvettes.} HOBBY

Work History

Owner and Operator 09/2008 to 10/2018

Downtown Auto Parts — Fort Lauderdale, FL

•Generated repeat business through exceptional customer service.

•Examined merchandise to verify that it was correctly priced and displayed.

Owner and Operator 06/2003 to 09/2008 Baileys New and Used Auto Parts —Fort Lauderdale, FL

•Maintained positive relationships with all customers.

•Operated wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand tools.

•Performed daily department Layered Process Audits to ensure proactive control over the automobile manufacturing process.

•Picked orders from inventory locations.

Front Counter and Whole Sale Associate 05/2002 to 05/2003

Ernie's Affordable Auto Salvage — Lake Worth, FL

•Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.

•Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.

• Matched purchase orders with invoices and recorded the necessary information.

Parts Counter 06/2000 to 03/2002

C and E Auto Parts - Davie, FL

•Mentored new sales associates to contribute to the store's positive culture.

Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

•Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

•Communicated clear expectations and goals to each team member.

•Worked with the management team to implement the proper division of responsibilities.

Store Manager 07/1995 to 02/2000

Foreign Parts LTD -Fort Lauderdale, FL

Implemented a new ordering process and identified poor work habits to improve process effectiveness.

Generated repeat business through exceptional customer service.

Conducted store inventories once per quarter.

Sales & Sales Management 03/1983 to 10/2000 Sal’s Used Auto Parts -Pompano Beach, FL

•Coordinated dealer visitations, company special events and other employee morale functions.

•Developed and maintained an internal client filing system.

Customer Service, Warehouse Manager, Purchasing 07/1978 to 11/1983 Phillips Motor Car Corp. -Pompano Beach, FL

Developed and rolled out new policies.

Implemented innovative programs to increase employee loyalty and reduce turnover.

Trained, coached, and mentored staff to ensure smooth adoption of new program.

Strengthened company's business by leading implementation of projects and business expanding ideas

Education

Boyd H. Anderson High School - Lauderdale Lakes, FL



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