*** ***** ******, ******* **. N9C2T2
A highly motivated and enthusiastic individual seeking to work as an Administrative Assistant in a high pressure and challenging environment while contributing my best towards achieving organizational goals, and at the same time developing myself through continuous learning and skills development. STRENGTHS AND SKILLS
Excellent working knowledge of ERP/SAP systems.
Exceptional project management, negotiation and time management skills.
Proficient with the use of Microsoft Office Suite including Word, Excel, Project and PowerPoint.
Self-motivated, hardworking individual who constantly demonstrates integrity in attaining goals and objectives.
High level multi-tasking, effective time management, excellent customer relationship and communication skills. EDUCATIONAL /PROFESSIONAL QUALIFICATIONS
Humber College Sep 2016 - Apr 2017
Project Management (Post-Graduate Certificate)-Honors Humber College Jan 2016 - Aug 2016
Supply Chain Management (Post-Graduate Certificate)-Honors Madonna University Oct 2008 - Sep 2012
Bachelor’s Degree in Economics- Honors
Sony Entertainment - Sutherland Global Services Sep 2018- Present Technical support specialist
Diagnose, troubleshoot and resolve basic to advanced technical concerns
Meet client contractual goals and metric with regards to providing the customer excellent service
Provide customer with product and service information
Document customer notes, reports and logs
Enercare Home Services Sep 2017- Aug 2018
Ensured operation of equipment by completing preventive maintenance requirements; Calling for repairs, maintaining equipment inventories and evaluating new techniques
Develop and update administrative systems to make them more efficient
Maintained technical and professional knowledge by attending educational workshops
Maintained supplies inventory by checking stock to determine inventory level; anticipating Needed supplies; placing and expediting orders for supplies; verifying receipt of supplies Walmart Aug 2016 – Aug 2017
Customer Service representative
Handled issues of returns, exchange and refund.
Re-shelved displaced merchandize and inventory control.
Verifying customer’s data keyed into the database for accuracy.
Educated and enlightened customers on product prices and details.
Responded to customer complaints and questions.
Fidelity Bank Plc. (Intern) Dec 2014 – Oct 2015
Accurately confirmed account signatories, statements and dividend warrants for customers
Competently prepared monthly customer complaints, fraud and forgeries, and disengaged staff reports requested by the Central Bank in a timely manner to avoid penalty for default
Balanced Atm’s and drawer’s with zero mistakes.
Followed safe deposit box procedures and adhere to strict opening and closing procedures to protect both employees and assets of the bank.
MEMBERSHIPS AND AFFILIATIONS
Project Management Institute, Southern Ontario Chapter (Student Member) 2017 References: Available on request