Administrative Assistant Customer Service

Augusta Ikeagwu

Tel: 647-***-****

*** ***** ******, ******* **. N9C2T2

Email: ************@*****.***

OBJECTIVE

A highly motivated and enthusiastic individual seeking to work as an Administrative Assistant in a high pressure and challenging environment while contributing my best towards achieving organizational goals, and at the same time developing myself through continuous learning and skills development. STRENGTHS AND SKILLS

Excellent working knowledge of ERP/SAP systems.

Exceptional project management, negotiation and time management skills.

Proficient with the use of Microsoft Office Suite including Word, Excel, Project and PowerPoint.

Self-motivated, hardworking individual who constantly demonstrates integrity in attaining goals and objectives.

High level multi-tasking, effective time management, excellent customer relationship and communication skills. EDUCATIONAL /PROFESSIONAL QUALIFICATIONS

Humber College Sep 2016 - Apr 2017

Project Management (Post-Graduate Certificate)-Honors Humber College Jan 2016 - Aug 2016

Supply Chain Management (Post-Graduate Certificate)-Honors Madonna University Oct 2008 - Sep 2012

Bachelor’s Degree in Economics- Honors

WORK EXPERIENCE

Sony Entertainment - Sutherland Global Services Sep 2018- Present Technical support specialist

Diagnose, troubleshoot and resolve basic to advanced technical concerns

Meet client contractual goals and metric with regards to providing the customer excellent service

Provide customer with product and service information

Document customer notes, reports and logs

Enercare Home Services Sep 2017- Aug 2018

Administrative assistant

Ensured operation of equipment by completing preventive maintenance requirements; Calling for repairs, maintaining equipment inventories and evaluating new techniques

Develop and update administrative systems to make them more efficient

Maintained technical and professional knowledge by attending educational workshops

Maintained supplies inventory by checking stock to determine inventory level; anticipating Needed supplies; placing and expediting orders for supplies; verifying receipt of supplies Walmart Aug 2016 – Aug 2017

Customer Service representative

Handled issues of returns, exchange and refund.

Re-shelved displaced merchandize and inventory control.

Verifying customer’s data keyed into the database for accuracy.

Educated and enlightened customers on product prices and details.

Responded to customer complaints and questions.

Fidelity Bank Plc. (Intern) Dec 2014 – Oct 2015

Operations Officer

Accurately confirmed account signatories, statements and dividend warrants for customers

Competently prepared monthly customer complaints, fraud and forgeries, and disengaged staff reports requested by the Central Bank in a timely manner to avoid penalty for default

Balanced Atm’s and drawer’s with zero mistakes.

Followed safe deposit box procedures and adhere to strict opening and closing procedures to protect both employees and assets of the bank.

MEMBERSHIPS AND AFFILIATIONS

Project Management Institute, Southern Ontario Chapter (Student Member) 2017 References: Available on request

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