Manager Call Centre

Curriculum Vitae

Of

Michael Mthokozisi

Maduna

Email: **********@*****.***

Mobile: 061*******

Personal Details

Name: Michael Mthokozisi Maduna

Address: Unit 01 Catalina bay corner Joubert & Galway street Germiston south

Email: **********@*****.***

Mobile: 061*******

Nationality: South African

ID no: 821**********

EDUCATION

OXBRIDGE ACADEMY (LAW STUDIES) 2018

(LONG DISTANCE LEARNING)

Major subjects:

LEGAL PRINCEPLES

LEGAL PRACTICE

GOVERNANCE

BUSINESS PRACTICE

High School: LABAN MOTLABI SENIOR SECONDARY SCHOOL 2002

Subjects:

Mathematics

Accounting

English 1st language

Economics

Business studies

Life orientation

IsiZulu home language

EMPLOYMENT HISTORY

Bar Manager@ Gilloolys Conference & functions venue

March 2009 to July 2015

Duties:

•Taking stock

•Planning for a Function

•Making sure the Bar is fully stocked

•Purchasing of stock needed at the Bar

•Dealing with the daily runnings of the Bar

•Bartending

•Supervising waiters and waitresses

•Setting up conference rooms and function venues

Kulcher Café @ Maboneng Precinct in Johannesburg

September 2015 – April 2016

Bar Manager

Duties

Bartending

Placing orders

Taking stock before and after each shift

At times doubling as waiter

Planning and preparation for functions

Mogale Attorneys (011-***-****)

May 2016 – To date

Driver, Cost consultant, Messenger, Attending Taxations

Duties:

Drawing a Bill of Costs on finalised litigation matters (RAF) matters

Attending Taxations before a Taxing master

Negotiating a settlement on a Bill of costs

Opening of files for Litigation matters

Serving documents at Court and defendant's Attorneys

Preparing Spreadsheets

Driving clients to see Expert Doctors

Administrative work filling of documents

Making and Answering calls

ACQUIRED SKILLS

Computer Literacy: Microsoft (MS Word, PowerPoint, Excel) Internet, MS Outlook

Soft Skills: Communication, listening, interpersonal skills, presentation, leadership, team building, time management, problem solving, writing skills, coordination, attention to details

Call centre training: Inbound & Outbound

REFERENCES

Name of Organization, Position & Contact no.:

-Ms Nomsindisi Mbolekwa E.E College (Lecturer) (083*******)

-Mr Mike Leiboff Gilloolys Conference Centre (Managing Director) (072*******)

-Mr Justine Mississippi Restaurant (Manager) (011*******)

-Ms Pheladi Rose Mogale (Director) (082*******)

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