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Customer Care Office

Location:
Standerton, Mpumalanga, South Africa
Posted:
May 14, 2019

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Resume:

CARRICULUM VITAE

OF

MONICA LETSELA

PERSONAL DETAILS

Full Names : Monica Letsela

Date of Birth : 29-02-1984

Identity Number : 840**********

Gender : Female

Nationality : South African

Residential Address : 34 Sydney De Lange Street

Azalea ext1

Standerton

2430

Marital Status : Married

Language : S.Sotho, N.Sotho, English, Afrikaans, isiZulu & Tswana

Mobile : 071-***-****

Fax2Email : 086-***-****

EDUCATION

Name of the School : Thobelani Secondary

2004 : Grade 12

Subject Passed : Southern Sotho

English

Afrikaans

Biology

Economics

Name of the College : Gert Sibande FET College

2013 : Office Admin (Level 02 –Level 04)

Subject Passed

Office Practice

Business Practice

Office Data Processor

L O Computer

Life Orientation

New Venture

Maths Literacy

English

WORK PLACE BASED EXPERIENCIAL TRAINING

Name of the Institution : MISPEL CLINIC

Duration : 31 March 2014 to 04April 2014

Responsibilities

Retrieving Patients Files

Opening & Admitting new Patients

Filling

Typing

Data Capturing

Answering Telephone

Photo Copying,Faxing & Emailing

Receiving Medication, Check & sign for them

Receiving massages and convey them to relevant sources

Customer care & directing them to relevant consultation

Maintain confidentiality & Personal contact

WORK PLACE BASED EXPERIENCIAL TRAINING

Name of the Institution : LEGAL AID BOARD

Duration : 14 July 2014 to 18 July 2014

Responsibilities : General Administration work

Photo Copying

Assist clients with interpretation

Assist Lawyers to convey massage

Maintain Confidentiality & Contacts

Data Capturing

Filling

Retrieving Files for the clients

COMPETENCY PROFILE

Windows & Excel outlook (98-2000, XP)

Internet Explorer

Ms Office 2000 (Word Power Point Access)

PREVIOUS EMPLOYEMENT DETAILS

Name of the Company : Micasa Lodge

Position Held : Administration Clerk

Build relationship with clients

Filling & General Office Administration

Make invoices & Manage credit records

Make & Receive calls from clients

Make booking for clients (Accommodation & Conferences Year End functions)

Responsible for quality assurance of documents to potential clients

Ensuring compliance to relevant legislations and prescripts for the Lodge before main events (safety and security)

Reason for leaving : Temporary

PREVIOUS EMPLOYEMENT DETAILS

Name of the Company : Smoky Lane

Position Held : General Worker

Duration : 2009 march to 2011 November

Responsibilities : Cashier

Capturing incoming & outgoing stock

Receiving stock from the reps

Stocktaking & balancing

Signing of invoices

Creating of orders

Requesting of the quotation from the supply

Reason for leaving : Resign

CURRENT EMPLOYMENT DETAILS

Name of the company : Mispel clinic

Position held : Intern Administration clerk

Duration : 03 July 2018 till date

Responsibilities : managing general administration

Retrieving Patients Files

Capturing patients record on HPRS system

Opening files for new Patients

Filling

Typing

Data Capturing\using Tier.Net system

Preparing daily and weekly stats

Tracing defaulters

Head counting

Answering Telephone

Photo Copying,Faxing & Emailing

Receiving results and stock, Check & sign for them

Stock taking

Writing meeting minutes

Receiving massages and convey them to relevant sources

Customer care & directing them to relevant consultation

Maintain confidentiality & Personal contact

REFERENCES

Name : P Ramdharee

Position : Operational Manager

Contact Number : 017-***-****\ 073-***-****

Company : Mispel Clinic

Name : A S Rothmans

Position : Managing director

Contact Number : 082-***-****

Company : Smokey lane

Name : Mrs. Ndzimande

Position : Lecturer

Contact Number : 083-***-****

Company : Gert Sibande College



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