PRATAP MONDAL

**, ********** ****** **** *******. Kolkata-700039

E-Mail id: ac9dgj@r.postjobfree.com

Mobile: 967-***-****.

OPERATIONS PROFESSIONAL

Seeking challenging assignments across the Industry

PROFILE

Dynamic & result oriented professional with experience in Operations, Quality compliance and Service excellence.

Demonstrated capabilities in managing process verticals with strong background in implementing process improvements and quality initiatives for desired performance levels.

Expertise in maintaining highest level of quality in operations; ensuring adhere to all the quality parameters and procedures as per the stringent norms.

KEY COMPETENCIES

Team Management Planning and Implementation Quality Control

PROFESSIONAL EXPERIENCE

1. Currently working at FRESCO GLOBAL Pvt. Ltd. (E-commerce Garments manufacturing Company) since May 2018 as On Production executive, Online chat support executive cum general Office administration.

Main job description:

FRESCO GLOBAL Pvt. Ltd. On line chat support executive(New & Existing Customers), Production cum general Office administration where the main job responsibility to manage the work force of the firm, Purchase order Creation(P.O), Goods received challan(G.R.C) Creation, Purchase Invoice(P.O) Creation. Cutting Job Order Job Receipt Creation, Co-ordinate with warehouse department for production, Co-ordinate with customers for orders, escalation handling and preparing all management data such as customers, Order processing, Payment matching, Return products receiving, refund issuing against return products, Warehouse Maintaining (Product In & Dispatched), shipping team, Tracking Shipped products, Tracking updating, Co-ordinate with vendors & resolve their quarries, customers details, preparing Quotations, seminar attaining, products costing, inventory process, Codification process, Style no creating process in GINESYS software, attaining trade fair and different management reports.

Current CTC: 1,44,000 Per Annum.

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2. LITTLE EARTH COMMERCIAL Pvt. Ltd (E-commerce Garments & Jute Bags manufacturing Company (June 2015 – April 2018), as an Online chat support executive cum general Office administration.

Main job description:

LITTLE EARTH COMMERCIAL Pvt. Ltd (Customer Relationship Manager) On line chat support sales executive(New & Existing Customers) cum general office administration where the main job responsibility to manage the work force of the firm, Customer’s visit & coordinate with them for orders, escalation handling and preparing all management data such as customers, Order processing, Payment matching, Return products receiving, refund issuing against return products, Co-ordinate with customers, Warehouse Maintaining (Product In & Dispatched), shipping team, Tracking Shipped products, Tracking updating, vendors & resolve their quarries, customers details, preparing Quotations, seminar attaining, products costing, inventory process, Codification process, Style no creating process in ICS software, trade fair attaining and different management reports.

Current CTC: 1,35,600 Per Annum.

3. SENORITA CREATIONS (E-commerce Garments manufacturing Company (September 2012 – May 2015), as an Online chat support executive cum general Office administration

Main job description:

SENORITA CREATIONS(Customer Relationship Manager) On line chat support sales executive(New & Existing Customers) cum general Office administration where the main job responsibility to manage the work force of the firm, Customer’s visit & coordinate with them for orders, escalation handling and preparing all management data such as customers, Order processing, Payment matching, Return products receiving, refund issuing against return products, Co-ordinate with customers, Warehouse Maintaining (Product In & Dispatched), shipping team, Tracking Shipped products, Tracking updating, shipping team,vendors & resolve their quarries, customers details and different management reports.

CTC: 1,35,600 Per Annum

4. S.N. LEATHER (April 2008 – August 2012), as an Office Assistant

Main job description:

Working as an Senior Office Assistant cum administration and key accounts manager where the main job responsibility to manage the work force of the firm, escalation handling and preparing all management data such as Labor, agents, customers details and different management reports.

Initial Labor Set up and deals, Customer& client’s details deals in coordination with the agents.

Maintenance of payments, bills, labor payments (preparation of manual invoices for the customers and wage sheets of the labors).

Handling complete administration process of the office.

Managing the entire documentation of the office.

Ensuring adherence to quality specifications and successfully handling the related formalities & documentation

Quality check, ensuring quality of the materials.

Responsible for handling financial and non-financial reports and reporting the same to the Accounts Manager.

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Provide business support to the customers & agents.

Delivering presentations to the customers & agents.

Preparation and maintenance of the job sheet to capture the activities of all the permanent and daily labors on a weekly basis.

5. CS DATAMATION PVT LTD (June 2007 – June 2008)

Worked for CS DATAMATION PVT LTD DSA of MAX NEWYORK Life Insurance (Insurance)

Project Kolkata GO-2 as an Operation Executive for 1 year.

Main Job Description:

Processing customer request.

Data analysis.

Following-up with the branch and providing resolution to customer’s queries.

6. DD. Erectors (January2006 – April2007)

Worked as an office assistant

Handling the banking division.

Maintenance of the employee data and looking into the salary components like ESI, Provident Fund.

Entrusted with the responsibility of supervising the sites like SDF, WEBEL, INFINITY.

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EDUCATIONAL CREDENTIALS

EXAMINATION

BOARD

YEAR OF PASSING

MADHYAMIK

WEST BENGAL BOARD OF SECONDARY EDUCATION

1999

HIGHER SECONDARY

WEST BENGAL COUNCIL OF HIGHER SECONDARY EDUCATION

2001

B.COM

CALCUTTAUNIVERSITY

2004

COMPUTER SKILLS: Word, Excel, MS Office / Internet, Power Point.

Date of Birth: 4th Dec 1982.

References: Available on Request

Contact this candidate