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Customer Software Developer

Location:
New Delhi, Delhi, India
Posted:
May 14, 2019

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Resume:

Curriculum Vitae

Varun Mahna

I P Extn, Patpar Ganj

Delhi-92.

Email – ac9dfi@r.postjobfree.com

Mob: 999-***-****

Career Objective:

To find a suitable position in the organization and strive to achieve more professional responsibilities utilizing my attitude and skills in an effective manner working towards excellence in delivery of service in an environment that promotes continual upgrading of knowledge and skills.

Core Competencies:

Strong Computer skills, specifically relating to banking software systems

able to quickly adapt to new situations and systems

Developing new streams for revenue growth and maintaining relationship with customers

leading, training and monitoring the performance of team members.

ACADEMIC QUALIFICATIONS:

Qualified Software Developer from the NIIT LTD.

Passed B.Com. (Pass.) from Delhi University in the year 2002

Passed AISSCE (10+2) examination from CBSE in the year 1999

Passed X from CBSE in the year 1997

Professional Experience:

1. Micronet Technologies Ltd. (Dec 16 to Mar 19)

Roles and Responsibilities :

Worked as a Floor Supervisor, Providing technical Assistance to U.S customers relating issues with Laptop, Desktops, Printers etc.

Worked as a Business Development Executive, generating leads for the US clients B2B

Mentoring & coaching to the agents regarding the process.

Analyzing report for Refund, Chargebacks & Hold Cases.

Quality Check for Sales, Support & giving them Scorecards & provide feedbacks.

Taking team Huddle's for their goal, performances & achievements.

Managing shrinkage, attrition as per company policies

2.K CUBE INFOTECH LTD. (June 13 to Apr 16)

Roles and Responsibilities:

Worked as a Team Leader, Customer did purchases from the store for some amount through their card

and not making the payment, and not living at their current address, we had to locate

the customer.

Technical Process:

Recieving calls from existing customers who were facebook users, facing some

technical problems logging on facebook, printers, scanners, gmail etc.

Customer engagement to understand issues, manage customer escalations.

Customer reviews and feedback

Engagement with the banks & merchant service providers to manage chargebacks.

Handling escalations, refunds cases after analyzing & monitoring to calls & cases moreover managing a team who are into Upselling & Renewals of Existing customer’s

Mentoring & coaching to the agents regarding the process.

Analyzing report for Refund, Chargebacks & Hold Cases.

Quality Check for Sales, Support & giving them Scorecards & provide feedbacks.

Taking team Huddle's for their goal, performances & achievements.

Managing shrinkage, attrition as per company policies.

Preparing roasters & managing week offs & leaves for the team.

Recruitment and managing team of customer care staff and train them to manage the process.

3.HCL TECHNOLOGIES LTD. (Dec 10 to Apr 13)

Roles and Responsibilities:

Negotiated with clients to resolve account delinquencies, earning client trust while maintaining company loyalty.

Handled inbound and outbound calls with the objective of collecting delinquent accounts.

Researched, analyzed, and settled all customer billing disputes.

Negotiated settlements and established promise to pay.

Performed skip tracing and updated customer information in the data system.

Achieved recovery of 80% of bad accounts.

Collected on Customer accounts 1 to 90 days delinquent in a call center environment

Assembled customer settlement requests for management approval

Tested pilot collections software applications.

EXTRA CURRICULAR ACTIVITIES

Played Cricket and Table Tennis at state level.

House Prefect in School

Gaining and Imparting Knowledge

Personal Details :

Father Name = Mr. V K Mahna

Marital Status = Single

Languages Known = English, Hindi, Punjabi.



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