Deanne Szelap

Henderson, NV *****

Phone: 702-***-****

E-mail: ac9df0@r.postjobfree.com

Objectives

To join a company that offers me a stable and positive atmosphere where I can utilize my administrative, organizational and interpersonal skills to contribute to success in the workplace.

Education

Bachelor of Nursing

Wayne State University, Detroit Michigan

Experience

Customer Service Management Associate (2015 –2019)

Sitel- Various Campaigns Henderson, NV

Provide high quality customer service in a culture of friendly, knowledgeable, customer satisfaction driven company. Adherence to company ethos of providing customers with helpful, professional assistance. Assisted with recruiting, interviewing, and placement of new employees.

. USAA- Insurance and financial services company providing quality benefits to military service people and their families. Completed 8 weeks of intensive training, including procurement of state license for property and casualty insurance sales.

Costco- Excellent customer support for sales and servicing in membership warehouse club. Assisted with online purchasing, returns, exchanges, and refunds. Strong focus on customer satisfaction and troubleshooting complicated customer fulfillment issues.

Viasat- Digital Internet Company providing service to rural and outlying communities. Diagnostic assessment of technical issues with internet service. Troubleshooting with clients to resolve technical issues and coordination of onsite technicians.

AAA- Management of team of employees in adhering to AAA guidelines and policies. Utilize skills of creative problem solving, empathic listening, and helping clients resolve issues while on the road; support colleagues in troubleshooting and resolving complicated client issues. Excellent sales and servicing skills in providing high quality product. Maintenance of website accuracy and utilization of computer and database skills.

Licensed Realtor (1998 –2011)

Liberty Realty Las Vegas, NV

High performing residential realtor listing and selling multiple properties monthly. Held loan officer license to expedite client financing and refinancing of existing properties. Specialized in investor acquisitions of multiple properties. Cultivated strong referral network of highly satisfied clients and repeat customers. Created strong collaborative networks among area realtors to facilitate smooth transactions for clients.

Executive Recruiter (2005 –2008)

Staff Pointe Las Vegas, NV

Identified and recruited outstanding candidates nationally for executive positions in medical field. Negotiated with candidates and health care facilities to design mutually acceptable hiring and compensation packages. Facilitated all aspects of interview process. Assisted hires in smooth transition to new positions.

Surgery Center Manager (1997 –1998)

Flamingo Surgery Center Las Vegas, NV

Managed all aspects of an outpatient surgical center. Managed and trained a staff of 20 registered nurses and 10 surgical technicians. Secured and managed medical and governmental accreditations necessary for medical facility (HIPPA, JCAHO, AAAASF) and ensured all staff maintained education and licensure commensurate with position and duties. Worked closely with physicians to manage surgical schedules, staffing, equipment, and facility needs. Ensured highest level of safety and organization to provide optimal and safest patient experience.

Hospital Administrator (1996 –1997)

Pulse Home Health Las Vegas, NV

Managed and reorganized failing hospital based home care facility in North Las Vegas. Reorganized 115 medical professionals including nurses, LVNs, physical therapists, social workers, and administrative staff to perform in adherence with Medicare guidelines. Increased revenues to become top performing department in the hospital. Increased physician satisfaction by implementing communication systems which promoted more efficient utilization of hospital resources. Optimized access to medical care to marginalized populations by increasing social work staffing and improving outreach protocols.

Chief Executive Officer (1985 –1996)

Mission Medical Home Care Mission Viejo, CA

Founded and successfully grew a pediatric homecare company serving medically fragile infants covering Los Angeles, San Diego, Orange, and Riverside counties. Provided high quality visiting home nursing services, home diagnostics, and durable medical equipment to premature, medically fragile, and at risk infants. Hired, trained, and managed 25 employees, including 15 registered nurses. Established and maintained homecare contracts with 70 insurance companies and 20 hospitals throughout Southern California. Worked collaboratively with neonatologists, pediatricians, and family practice physicians to provide highest level of patient care. Board of Directors of Orange County Regional Center.

License

Property and Casualty Insurance License

Skills

Realtor and Mortgage Broker

Medical program management

Accreditation attainment and compliance

Excellent interpersonal and networking skills

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