Service Enginner

KOSHY EIPE VARGHESE

Mobile: 055*******

E-Mail: *****.*@*******.***

Dubai, UAE

Career Objective:

To use my abilities and skills as a Electrical & Electronics Engineer to fill position with company seeking experienced and dedicated employee. Looking for an opportunity in a reputed organization which will help me deliver my best and upgrade my skills in engineering and meet the demands of the organization.

Career Profile:

Over 4+ years of impressive track record in Bio-medical Engineering Services in UAE.

Hold a Bachelor Degree in Electrical and Electronics Engineering.

Well versed in MATLAB, AUTOCAD,and MSOffice Applications.

Have excellent communication & interpersonal skills.

Have excellent sales & marketing, customer service, public relations & influencing skills.

Strong technical background and expertise.

Ability to train, motivate and supervise the employees.

Fast learner and a complete team player.

Can work under extreme pressure & meet deadline without sacrificing quality.

Self-sufficient individual and a natural team player

Excellent team building and leadership abilities.

A keen & smart working individual, well capable of getting things done within the deadlines.

Professional Experience

Gulf & World Traders: Dubai, UAE June 2014 – Until Date

Reporting to: Division Manager

Biomedical Field Service Engineer

Troubleshoot medical equipment and apply appropriate corrective and preventive maintenance measures

Responsible for handling machines like Carefusion (Infusion Pump, Syringe Pump), GE (Giraffe Incubator), Physio Control Defibrillators (Lifepack 12, Life pack 15), Nutricia Flocare (Feeding Pumps) etc.

Refer to technical drawings and schematics for installation and repairing.

Installation and demonstration of medical equipments.

Maintenance and troubleshooting of medical equipments clinically as well as technically.

Perform operators training to nursing staff and clinicians.

Maintain the documentation for medical equipments newly installed and those in AMC.

Coordination with Ministry of Health/ Departments and private sectors for issues to be sorted out.

Preparing Quotations, tenders to enquiries received from all Ministry of Health and Private Departments in the absence of the tender co-coordinator.

Updating a database every month and sending service report for the work done every week.

Routine checkups’ with the hospitals to ensure the proper working of the machines.

Managing the entire team in the absence of the Manager.

Organize Weekly/ Quarterly meetings and record minutes of the meeting and circulate to the attendees.

Keeping files updated from time to time of all Clients, Tenders, Supplier Contracts, Administrative, Hospitals etc.

Organising demonstrations on newly launched machines to the endusers.

ARJAYIMPEXFZE, RAK. October 2013 – Nov 2014

Reporting to: Service Manager.

Sales & Service Consultant

Responsible for development and delivery of product demonstrations

Responsible for representing the product to customers and at field events such as conferences, seminars, etc.

Able to respond to functional and technical elements of RFIs/RFPs

Discussion with client to understand their requirement and provide them with the best solution.

To search for new clients who might benefit from company products or services and maximizing client potential in designated regions.

Reviews reports and studies to identify deficiencies and participate in the planning of construction/redesign programs

Reviews engineering design proposals, design drawings, specifications and other technical document submissions.

Achieved sales targets & handled business and product development.

Maintain the existing clients.

Plan & implement sales strategies to achieve the budgeted company’s share in the highly competitive market.

To provide pre-sales technical assistance and product information and after-sales support services to all customers.

Execute customer presentations and demonstrations whilst acquiring and maintaining knowledge of products, market and competition.

To understand the client needs and generate inquiries for the services, such as various add-in modules which enhances the system.

Facilitate Business Growth by working together with Clients as well as Business Partners (Suppliers, Technology Providers, etc.).

Built and Maintain high level contact with the Current and Prospective Customers and Other Business and Project Partners.

Develop clients’ network, monitor ongoing market development activities, identify & exploit new business opportunities.

Coordinated with clients & the organization and acted as good will ambassador.

Process sales orders accurately & timely.

Prepare & submit MIS Reports to Management on sales activities.

Communicated all sales activities to senior management so as to ensure maximum operational efficiency & total customer satisfaction.

Supporting marketing activities by attending trade shows, conferences and other marketing events.

Responsible for pre and post sales activities; ensured that the customer service is at its best.

Education

Bachelors of Engineering (B.E) –

Electrical & Electronic Engineering from Herriot Watt, Dubai,UAE(May 2014)

Sharjah Indian School: Sharjah, UAE

Completed Grade 12

Professional Skills

Well versed with the internet, Microsoft office and a certified computer hardware engineer

Good communication, analytical and interpersonal skills

Creative and Innovative.

Proficient in administration and organization.

Good team worker

Hard working, Result-oriented and able to work well under pressure.

Good at problem identification and resolution.

Ability to initiate and accomplish numerous tasks.

Personal Details

Date of Birth : 24th June, 1990.

Driving License Status : Valid UAE Drivers License

Visa status : Company Visa.

Nationality : Indian

Languages known : English, Hindi, Malayalam & Tamil

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