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Manager Project

East Hanover, New Jersey, United States
May 13, 2019

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Shilpa Singh


Cell: 571-***-****


A result oriented Certified Scrum Master having experience in IT industry in diverse business domains of Healthcare, Shipping, Finance and Banking.

Possess excellent organizational, interpersonal, communication and documentation skills with good process management and requirements gathering skills.

Expertise on Maintaining and following Agile Principles.

Deep understanding of software development/engineering lifecycle from conception

to delivery.

Experience in SDLC, Agile, Waterfall and SCRUM software development methodologies.

Expertise in facilitating SCRUM ceremonies like product backlog grooming sessions, sprint planning, daily stand-up, sprint review, and sprint retrospective.

Facilitated Product owner on project planning to enhance the ROI.

Excellent understanding of breaking down of Epics into User stories (INVEST) and User stories into tasks.

Experience in working with self-organizing and cross functional teams, and well-versed with estimation techniques like Planning Poker. Calculated sprint velocity and capacity.

Used tools like JIRA and Tableau to create and maintain Product Burn-down chart, Sprint Burn-down chart.

Possess skills like Conflict Resolution, Root Cause Analysis, Risk Analysis, Communication Management, problem management, Stakeholders Management and having Servant-Leader leadership skills.

Experience in writing Team Agreement, Acceptance criteria, definition of done, definition of ready, Potentially Shippable and good understanding of test driven development.

Proficient at coordinating with stakeholders, vendors, Subject Matter Experts (SMEs), Project Manager (PM) and end users and elicitation of requirements through Joint Application Design (JAD) sessions, Brain storming sessions,interviews, Surveys and questionnaires, prototyping, benchmarking, Requirements workshops, focus groups,document analysis, Joint Application Requirement (JAR) sessions and Rapid Application Development (RAD).

Expertise in Gap Analysis, SWOT analysis, risk analysis, cost-benefit analysis, feasibility analysis, and impact analysis.

Skilled at performing User Acceptance Testing (UAT) and handling Change Request.

Planning and development of Test Plans, Test Cases and Test Scenario to meet

product’s business and solution requirement.

Created requirement traceability matrix and project traceability matrix to identify the dependencies of the current project with other projects within the program and to link the high-level business needs to the requirements.

Manage offshore and onsite teams

Proffient in Risk Assessment and Business Rule Analysis.

Overall understanding of Service Delivery, (SLA) Service Level Agreements, and

Stakeholder requirements.


Development Methodology

Agile . Waterfall

Defect Tracking Tools

JIRA, Gemini, HP ALM, Rational ClearQuest, Bugzilla


QTP,Selenium, Visual Studio, Microsoft Test Manager

Requirement Management Tools

Rational RequisitePro, Confluence


SQL Server, MS -Access

Business Applications

Microsoft Office Suite–MS Word, Excel, PowerPoint, Outlook,Sharepoint



Business Modeling Tools

Share Point, MS Visio, MS Office 365

Reporting Tools



Bachelor in Business Administration from Strayer University, Virginia.


Certified Scrum Master and Scrum Professional.


Express Scripts Sept 17-Present

Senior Scrum Master

Pharmacy as a Platform, New Jersey

Actively working with development team that diligently applies Scrum principles,

practices, and theory.

Successfully transitional teams from waterfall to Kanban and Scrum

Enforced Kanban principles as a scrum master that resulted in reduction of Cycle time by 20% thus increasing team's throughput in less than 8 weeks.

Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased stakeholders satisfaction.

Organize the meetings and collaborate with Product owner to gather the

requirements from Customers and key stakeholders.

Ensure Product Backlog is transparent, clear to all and demonstrates the next set of

tasks for the Scrum Team.

Facilitated Agile adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance.

Meet with Development Team to create ideas to build Product Vision.

Work with Product owner to create Product Backlog and set up Backlog Refinement

meeting where Product Backlog Items(PBIs) are matured and prioritized to the point

where they can be estimated.

Ensure User stories are small, simple, easy to understand and must meet ‘INVEST’

principles of Agile.

Develop comprehensive training materials and other change management collateral as

appropriate for each initiative, deliver training to super users and end users as appropriate

Develop comprehensive configuration designs, use cases, test conditions, and training

documentation to support the successful implementation of initiatives and processes

Ensure story points are divided fairly among team members.

Organize and participate in all scrum ceremonies (Sprint Planning, Daily Scrum,

Sprint Review and Sprint Retrospective).

Track Team progress using Sprint Burn Down Chart and Tableau reports.

Worked in the environment where there is continuous integration, continuous testing,

and Test Driven Development(TDD).

Protect development team from outside distractions, impediments or team conflicts,

and maintain focus on product backlog and project timeline.

End-to-end product experience, including understanding of and demonstrated ability

to implement and execute, manage and measure.

Ability to partner and engage with a cross-section of people at multiple levels of the

organization required.

Coordinate with Product owner and Project Manager to ensure high priority Product

backlog items are delivered on timely manner.

Effectively collaborate with all teams including but not limited to Dev Team, PO, QA

and Stakeholder Team.

Experience and ability to manage multiple projects with competing priorities to meet

project deliverables.

Interact with end users on quality of product.

Removed obstacle for the team by escalating an issue to leadership resulting in early delivery of customer issue solution.

LISCR, Virginia June 15-Sept 17

Scrum Master

Project: LIS/ Waypoint

Developed and followed agile project management plan. Maintained task board and produced daily burn down charts.

Conducted Scrum Daily standup, Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings.

Determined the team capacity (velocity) from historical data.

Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations.

Coordinated and participated in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items.

Protect development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline.

Work closely with project owner in backlog management and continuous delivery of features.

Educate and reinforce scrum methodology and agile framework to team members and key stakeholders.

Guided projects milestones to complete on time, within scope, and on budget.

Direct and lead development team from project initiation through delivery of final product.

Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.

Coordinated the work efforts of team for various projects. Helped team complete tasks successfully and on-time and resolved obstacles encountered by team members.

Managed QA Team for test cases creation and execution and User Acceptance Testing.

Used JIRA for issue tracking, user story management and requirement traceability

Performed Functional, Integration and Regression Testing to verify end to end functionality of the applications.

Reviewed the final test report to ensure all requirements against requiremnt Traceability Matrix have been tested.

Airserv, Virginia April 2013 – March 2015

Scrum Master/ Quality Analyst

Project: Human Resource Management

Created Test plan, Test cases covering different scenarios for the client facing the application.

Executed regression testing of modified software to ensure that reported bugs were fixed and no new ones were introduced while changing the code.

Performed Cross browser testing: Chrome, Mozilla Firefox, and Safari.

Expertise in conducting User Acceptance Testing (UAT) and supported production related issues.

Performed Black Box, System Testing, Security Testing, and Integration Testing to check the functionality of the application.

Tested the website for security against unauthorized users and unauthorized data access for role based sign on functionality.

Interacted with Developers and System Analysts to understand the severity of the defects and assigned priorities accordingly to perform Regression Testing.

Reviewed the final test report to make sure that all the requirements in the Traceability Matrix have been tested.

Worked on production support service tickets and project enhancements for Enterprise Integration project.

Wrote Business Requirements, Technical Specifications and testing requirements through which summarize the scope of testing by generating comprehensive testing strategies to ensure business solutions were developed.

Identified, documented, and communicated gaps in requirements specifications, design documents, and review Change Management requests.

Identified and created complex test data to generate test cases and test scripts using technical specification and based on used cases, requirements and mapping documents.

Execute SQL statements against database to verify successful population of data from front-end to backend.

Performed Screen validation testing, System Analysis, Smoke test, Regression testing, System Integration testing, GUI testing, User Acceptance testing and End-to-End testing.

Communicated and reviewed status with offshore team, Log and assist in all the issues and escalate critical issues to management group.

Analyzed results of UAT sessions and reported the bottlenecks for various scenarios.

Extensively used HP quality center for writing and executing Test cases, Test Plan, defect tracking, reporting and prioritizing defects.

Participated in requirements reviews, design reviews, code reviews, test plan reviews.

Directly interacted with developers and business analyst in solving issues.

Strayer University, Virginia July 2011 – Mar 2013

Quality Analyst

Project: Student Support Portal

Developed and managed all the work plans, acted as the key client contact, organized scheduling, resource planning and allocation matters, status meetings and compiled the relevant reports.

Traced and managed all requirements throughout the project life cycle.

Carried out the business requirements gathering activities in structured ways.

Coordinated work plans between project manager and client using Microsoft Project.

Coordinated the Interface testing between Business Analysts/Testers and respective technical representatives.

Collaborated with QA team in creation of System Integrations test plans, creating test cases based on the business requirements and also collaborating with the business partners to provide their inputs to the test cases that are being defined.

Coordinated and attended meetings to review the requirement specifications with the Quality Assurance Manager, Business Systems Analysts and other team members.

Conducted Requirement analysis and Design Walkthroughs with the designers, developers and management staff.

Creating test cases for ETL mappings and design documents for production support.

Produced System Diagrams, Business Requirements, Functional Specification, Use Case Realization Documents, Workflows and other documentation as required for Project Analysis, Planning and Design.

Involved in writing Test Plan in accordance with the business requirements.

Managed critical paths and bottlenecks in conjunction with Project Tracking Reports for Senior Management.

Performed Project Management activities to maintain the Business Workflow and coordinate the project as a whole.

Wachovia Mortgage Corp, Delaware Apr 2010 – May 2011

Business Analyst

Project: Loan Processing Application

Worked with business users to gather requirements and defined the Business Process Flow.

Identified business unit requirements, created project and process specifications.

Performed Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the proposed system.

Initiated the idea of automating the mainframe jobs to make the process more cost effective.

Evaluate and test new or modified software functionality to verify that software functions according to user requirements and conform to establishment guidelines.

Preparing bug status reports, analyzing bugs, interaction with team members in fixing errors and performing Regression Testing.

Performing a dry run of UAT scenarios to ensure readiness for UAT testers.

Experienced with Agile software development methodologies to quickly achieve business process and software updates.

Involved in functional design for complex enhancements & change requests.

Responsible for the Analysis, Design and Development of enhancements & change requests.

Facilitated Joint Application Development (JAD) Sessions for communicating and managing expectations.

Conducted weekly status meeting for following up on the project tasks to be done in timely manner.

Managing requirements and mapping them to test plan and test cases.

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