Social Media Customer Service
Resume:
EDUCATION
BACHELOR’S DEGREE IN
COMMUNICATION STUDIES
PORTLAND STATE UNIVERSITY
SPRING 2019
SOCIOLOGY MINOR
PORTLAND STATE UNIVERSITY
SPRING 2019
SKILLS
PROFESSIONAL
• Advanced Communication
• Content Development
• Social Media Management
• Event Coordination
• Customer Service
• Microsoft Office
• Photography/Photoshop
• Hootsuite
P ERSONAL
• Relationship Builder
• Creative
• Detail Oriented
• Loyal
PROFESSIONAL EXPERIENCE
SOCIAL MEDIA & MARKETING INTERNSHIP
BOYS & GIRLS CLUBS OF PORTLAND MAY 2018 – OCTOBER 2018 Mentored under Boys & Girls Clubs’ marketing and communications manager, learning and contributing to the execution of the organization’s digital communication goals to include:
• Digital content creation (social media & blog design)
• Coordination of weekly promotional calendar for social media platforms
• Live social media coverage of community events featuring local and state dignitaries
• Contributed to the content and media planning for special events
• Contributed to the marketing and execution of special events
SHIFT LEAD, BARISTA
DUTCH BROS. COFFEE MAY 2015 – JULY 2018
Advanced to team leader for recognized service organization credited for their commitment to excellence in customer relations. Duties included:
• Customer relations
• Shift leadership
• Money management
• Contribution to Dutch Bros. Social Media/Marketing
CUSTOMER SERVICE & SALES
AUGUST 2012 – JULY 2018
• Dutch Bros. Coffee Shift Lead, May 2015 – July 2018
• DSW Sales Associate, June 2014 – May 2015
• Macy’s Sales Associate, July 2013 – December 2013
• Bath & Bodyworks, September 2012 – July 2013
• Spirit Halloween, Summer 2012
MAGGIE ROSE
Strong communicator with proven customer service experience and advanced communication and media skills, looking to start my career where I am able to apply my passion for digital content creation and communication to advance the brand and overall goals of an organization.
*************@*****.***
Portland, Oregon
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