Customer Service Store Manager

Chintan Patel

** ***** ******, **********, ** ***01 Phone 423-***-**** ***********@*****.***

EDUCATION

Tennessee Technological University Cookeville, Tennessee Bachelor of Science in Business Administration

Major:Business Information Technology

Projected Date of Graduation: May 2019

CAREER SUMMARY

May 2018 – Present Averitt Express Cookeville, Tennessee Software Support Specialist

● Provide technical support to staff

● Deploy, maintain, and troubleshoot software

● Maintain PCs, Servers, Virtual Machines, Printers

● Active Directory and Office 365, Add, Modify and Delete users

● Use JIRA ticketing system for troubleshooting, technical calls, projects

● Quest KACE System to Manage PCs, Servers, Virtual Machines,VDI Jan 2017 – Present Patel Solutions 365 Cookeville, Tennessee Business / IT Consultant

● Provide technical support/ consult small business owners to upgrade technology

● Order new technology like POS Systems, POS software, POS accessories, PC’s

● Credit cards / ATM processing with EMV Technologies May 2016- April 2019 Tennessee Technological University Cookeville, Tennessee IT Specialist Student Worker - College of Business

● Provide technical support to faculty, staff, and students to College of Business

● Setup and deploy new computers PCs and MAC, Active Directory

● Deploy, maintain, and Troubleshooting technologies like PCs, MACs, Printers, Classroom Technology, Digital Signage, projectors iPads,

● Use Footprints ticketing system for calls

● Knowledge of SCCM, Active Directory, JSS, Eagle Buy and SRF Aug. 2016-2017 Tennessee Technological University Cookeville, Tennessee IT Student Worker- Agriculture and Human Ecology and the School of Nursing

● Provide technical support to faculty, staff, and students in the Agriculture and Human Ecology and the School of Nursing

● Setup and deploy new PCs and MAC

● Use Footprints ticketing system for calls

● Deploy and maintain technologies like PCs, MACs, printers, classroom technology, and digital signage

Jan. 2012--May 2019 Convenience Store Manager Dunlap, Tennessee Manage technology and daily operations

● Technical support and maintenance of IT equipment, software, and databases

● Requisition supplies, negotiate retail prices with distributors, inventory management, employee supervision, facilities, and equipment maintenance

● Train new employees

● Interact with other employees to achieve improve workforce and work environment

● Provide friendly customer service

Jun. 2011- Present Technical Specialist Job Dunlap, Tennessee IT Project

● Setup new computers, upgrade systems and security camera systems

● Installed network printers, hard drives, and transfer business data

● Teaching the use of equipment and software

● Troubleshooting and fixing problems and purchase consultations COMPUTER SKILLS

Windows XP, 7, 8, 8.1, and 10

Windows Server 2016, 2012 R2

Mac OS X, Mac OS

IOS 8, 9, 10, 11, 12

Ubuntu

Office 2010 - 2016, 365

C++, C #, Visual Studio

PERSONAL

Interests: Computing, new and developing technologies Proficient in English, Hindi, and Gujarati.

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