Naresh Rao (Certified Salesforce Developer/Administrator)

ac9dba@r.postjobfree.com 669-***-**** https://www.linkedin.com/in/nareshrao339/

Experience Summary:

Certified Salesforce Developer with 9 years of professional IT experience working in IT Industry, 5 years of experience in the areas of Salesforce.com and CRM implementation. This involves configuration, customization, integration, deployment, communities and classic to lightning migration, lightning component development. 4 Years of experience on JAVA/J2EE

As a Salesforce Consultant, my technical expertise includes following:

5 years of professional experience in Application Software Designing, Development, Testing, Administration, Implementation.

Experience with Implementation, Design, Salesforce Configuration, Salesforce Customization, Security Access, Workflow Approvals, and Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration in Salesforce.com CRM and Force.com Platform.

Expertise in standard Salesforce configuration that include workflow rules, page layouts, Record Types, Approval Processes, Assignment rules, Validation rules, bulk Triggers, etc.

Gathering requirements, functional and technical, for several projects and involved in the design of prototypes.

Hands on experience with Sales force Lightning Builder, Sales force lightning components.

Strong Agile Methodology Experience.

Experience with Salesforce platform Sales Cloud / Service Cloud, Force.com, Administration/Configuration, Apex, Force.com APIs, data loads.

Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, and various other components as per the client and application requirements.

Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.

Experience in Market configuration and customization

Experienced in web technologies like HTML, XML, CSS, JavaScript, and SOAP

Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.

Experience with Managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Informatica On Demand, Mass E-Mail Management, Application management using Force.com Plug-in Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (S3, EC2, XML, WSDL, SOAP, REST, SSI, AJAX) & web integration with SDFC.

Expert in migrating data from various systems into Salesforce CRM using ETL tools – Informatica Demand, Cast Iron (CI) experience, to synchronize data between Sales.com and web service endpoints. Data Junction (Pervasive), Excel connector and DQC.

Experience in different testing procedures and dealt with training aspects of the technology.

Proficiency in writing Apex Classes, Apex-triggers, Controllers, Visual force pages, Force.com IDE, SOQL and SOSL.

Experience in Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.

Involved in the planning of Salesforce.com and the projects that are associated with the CRM and the sales related Activities.

Experience in Generating Reports, Dashboards, customized reports and analyzing the data in Salesforce.com.

In depth knowledge in CRM features and modules like Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management (Email-to-Case and Web-to-Case).

Experience on Apex callouts and web services integration.

A skilled problem solver and an efficient team player. Can effectively work in both independent and collaborative work environments.

Certifications:

Salesforce Certified Administrator-(ADM-201)

Salesforce Certified Platform Developer

Educational Qualifications:

Bachelor’s degree From Osmania University in 2009 (Computer Science Engineering)

Technical Skills:

CRM Applications

Salesforce.com: Sales Cloud, Service Cloud, Force.com: Lightning, Custom Cloud

Salesforce.com: Reporting and Analytics of Sales, Service and Custom Cloud

Salesforce.com AppExchange: Application for code backup and sub versioning within Salesforce

Business Processes

Service Requests and Activities, Opportunities, Quotes and Proposals and Order Management

Campaign Management, Case Management, Contract Management and Pricing

Approval, Partner Deal Registration, Data Cleansing and De-duplication, Agreements and Entitlements

Configuration Skills

SFDC Standard Object Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Ideas, Cases, Solutions, Ideas, Queues, Quotes and Custom Object development Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, Workflow: time-dependent actions, field updates, email alerts, task creation Reports, Dashboards, Formula Fields and Cross Object Formula Fields Configuration Skills, Overall User Management. Overall User Management, Security and Sharing Model Translation Workbench

Operating Systems

Windows 7/8/VISTA/ Window Server 2008/Windows Server 2012, UNIX, Linux

Languages Known

Java, J2ee, C, C++, Python, VB .NET, ASP .NET, Unix Shell scripting, JavaScript,

Methodology

Agile, Waterfall

Databases

Force.com DB MySQL, Oracle 8i/9i/10g/11g, Microsoft SQL Server 2000/2005/ 2008, DB2, Java DB, basic Distributed Database technology-Hadoop

Known Tools

AJAX,WebServices SOAP, REST,S3,EC2,CVS, SVN, Portals, Toad, Ant, Wiki, Cobertura, JSON,XML,Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production)QTP, Selenium, Win runner, QC, Bugzilla, Load runner and Sand box testing, Microsoft Business Intelligence (BI), SQL Server Reporting Services (SSRS)

Packages

SAP R/3, ECC, MS-Office, Project, SharePoint, VISIO, Excel, Access, Infopath

Experience Summary:

Accenture LLC, Miami, FL Sept 2018 to till date

Role: Salesforce Cloud Application Lead

Description: Accenture is a global management consulting and professional services firm that provides strategy, consulting, digital, technology and operations services. A Fortune Global 500 company. It has been incorporated in Dublin, Ireland, since 1 September 2009. In 2018, the company reported net revenues of $39.6 billion, with more than 459,000 employees serving clients in more than 200 cities in 120 countries. In 2015, the company had about 150,000 employees in India, about 48,000 in the US and about 50,000 in the Philippines. Accenture's current clients include 95 of the Fortune Global 100 and more than three-quarters of the Fortune Global 500.

Client: Southern Glazers Wine & Spirits 3200, Commerce Parkway, Miramar, FL

Southern Glazer's Wine and Spirits of America is the largest wine and spirits distributor in the United States with operations in 35 states. Southern's portfolio is 45% wine and 55% spirits.

Responsibilities:

Salesforce implementation using Account / contact, Opportunity, Case, Activity, Interaction Log, Email/ Mass Email, Reports and Dashboards.

Using agile methodology for drafting functional requirements for computer systems using models and diagrams to represent the functions and processes included.

Working with Data Loader for insert, update, and bulk import or export of data from (SFDC) Salesforce.com objects.

Migrated data from Salesforce to SQL Database using Data Loader Command Line

Working on Design, Development and Deployment of Apex Classes, Controller Extension Classes. Visualforce Pages development, creating Test Classes for Unit testing and Apex Triggers for various functional needs in the application.

Participated in JAD sessions involving Business Users and Sponsor groups to analyse and understand the business requirements by AGILE methodology.

Developed pilot functionalities of related lists into lightning components for classic Salesforce

Enhanced communities by adding new fields, fields set using Salesforce Lightning.

Using SOQL & SOSL for data manipulation needs of the application using platform database objects.

Development of Triggers and APEX Classes on Account and Opportunity objects

Working with Custom buttons, Record types, page layouts, Profiles, Custom Setting and Assignment rules.

Working with Eclipse with Force.com plug-in for sandbox backup, components validation and deployment to support development, QA, UAT and Production rollouts.

Implemented POC for Customized UI/Screen navigation requirement for the business

Worked with Salesforce premier support to resolve technical challenges & governor limits

Developed Salesforce.com custom application using Apex, Visual force and AppExchange.

Used the sandbox for testing and migrating the code to the deployment instance thereafter.

Created users, roles, public groups and implemented Role Hierarchies, Sharing Rules and record level permissions to provide shared access among different users.

Created workflow rules and defined related tasks, email alerts and field updates.

Implemented and used Salesforce.com web services to transfer data from SAP to Salesforce using SAP API integration.

Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.

Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.

Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.

Conducted GAP Analysis and enhanced business process by integration.

Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

Environment: Saleforce.com platform, Agile, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Data migration, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Marketo configuration and customization, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Accenture Ltd, Milwaukee, WI November 2017 to August 2018

Role: Senior Salesforce Developer/Lightning Developer/ Integration Consultant.

Description:

Project NACE, North America Commercial Enablement which merges two streams of financial operations of FIRE and HVAC streams. The NACE puts together these two streams into one Salesforce org. The merging of these two streams is done using apex programming and development of components using lightning.

Responsibilities:

Currently working on Project NACE which requires programming and management, I take care of the End to End implementation of the integration, which requires me to drill down to the existing program/code and gather all the information that was currently implemented, having done this, he worked on designing the future model with addition or deletion of some existing functionalities. With my expertise or experience, I am guiding the Accenture Offshore Team consisting of a Technology Lead, Developers and Application Testers in implementing the designed project.

As an Salesforce Apex and Lightning Consultant, I took care of the Apex Classes which also had integrations related to Oracle CBS for contract booking, Salesforce implementation using Account/ contact, Opportunity, Case, Activity, Interaction Log, Email/ Mass Email, Reports and Dashboards.

Application Log/Error Log Object to Capture all the Errors logged at various places in the system.

Used agile methodology for drafting functional requirements for computer systems using Swimlane diagrams and Flow diagrams.

Office communication used to happen through PFORCE which a salesforce Application to track all the test cases, defects and Unit Test cases, Dashboards and Reports of the existing application.

Driving multiple calls and meetings I proved that I am one of the few people who can take decisions on the entire functionality and implementations, sessions usually involve Business Users and stake holders which lead to analyze and understand the business requirements by AGILE methodology.

Developed pilot functionalities of related lists into lightning components for classic Salesforce

Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

Apex Triggers and Batch Apex schedulers are part of the project.

Environment: Saleforce.com platform, Agile, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Data migration, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Field Level Security, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows 10. SOQL queries

Cohesity Inc, Santa Clara, CA May 2016 to Oct 2017

Role: Salesforce Developer/Lightning Developer

Description: Cohesity is a privately held enterprise storage company headquartered in Santa Clara, California. Cohesity was founded in June 2013 and launched publicly in June 2015, introducing a platform designed to consolidate and manage secondary data. Cohesity raised $70 million in venture funding in two rounds with Google Ventures, Qualcomm Ventures, and Sequoia Capital since its founding in 2013.

Responsibilities:

Salesforce implementation using Account/ contact, Opportunity, Case, Activity, Interaction Log, Email/ Mass Email, Reports and Dashboards.

Used agile methodology for drafting functional requirements for computer systems using models and diagrams to represent the functions and processes included.

Used Data Loader for insert, update, and bulk import or export of data from (SFDC) Salesforce.com objects.

Migrated data from Salesforce to SQL Database using Data Loader Command Line

Designed, developed and deployed Apex Classes, Controller Extension Classes to support Visualforce Pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.

Participated in JAD sessions involving Business Users and Sponsor groups to analyze and understand the business requirements by AGILE methodology.

Developed pilot functionalities of related lists into lightning components for classic Salesforce

Enhanced in communities by adding new fields, fields sets using Salesforce Lightning. Used S3 API for BETTER RESOLUTION and also to UPDATE automatically

Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

Development of Triggers and APEX Classes on Account and Opportunity objects

Created Custom buttons, Record types, page layouts, Profiles, Custom Setting and Assignment rules.

Used Import wizard to import Lead, Account and Contacts

Used Eclipse with Force.com plug-in for sandbox backup, components validation and deployment to support development, QA, UAT and Production rollouts

Performed POC for Customized UI/Screen navigation requirement for the business

Worked with Salesforce premier support to resolve technical challenges & governor limits

Developed Salesforce.com custom application using Apex, Visual force and AppExchange.

Used the sandbox for testing and migrated the code to the deployment instance thereafter.

Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

Created workflow rules and defined related tasks, email alerts and field updates.

Implemented and used Salesforce.com web services to transfer data from SAP to Salesforce using SAP API integration.

Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.

Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.

Integrating Salesforce.com with Marketo and facilitate bi directional flow of data

Conducted GAP Analysis and enhanced business process by integration.

Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

Environment: Saleforce.com platform, Agile, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Data migration, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Marketo configuration and customization, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Ernst & Young, Chicago, IL July 2015 – April 2016

Role: Salesforce developer

Description: EY (formerly Ernst & Young) is a multinational professional services firm headquartered in London, England. EY is one of the largest professional services firms in the world and is one of the "Big Four" accounting firms. The organisation operates as a network of member firms which are separate legal entities in individual countries. It has 231,000 employees in over 700 offices around 150 countries in the world. It provides assurance (including financial audit), tax, consulting and advisory services to companies

Responsibilities:

Measured the effectiveness of multi-channel marketing campaigns including TV, Online and direct marketing

Created dashboard reports to track overall business results as well as lead efforts using Tableau

Performed present Lead, Enrollment and Retention to forecast Trend analysis

Helped increase Spend to Lead generation.

Development of SFDC B-2-B solutions using Cloud Craze & Service Cloud Infrastructure.

Involved in creating Gap Analysis document identifying the data, business process and work flows of the organization with respect to SalesForce.com implementation.

Gathering requirements, functional and technical, for several projects and involved in the design of prototypes.

Queried databases, performed data extract requests, list pulls and Statistical Analysis.

Defined, Designed and Developed reports to support marketing activities.

Maintained the Requirements Traceability Matrix(RTM) across the deliverables of a project.

Collected and Reported on external sources of data to drive business decisions

Verified Analysis and Report accuracy with minute detail

Created offline surveys and data collection forms.

Migrated data from .NET to Sales force using DB Sync.

Developed various Custom Objects, Reports, Tabs, Components and Visual Force Pages and Controllers for different user profiles based on the need in the organization.

Developed Salesforce.com ETL processes using Cast Iron, Informatica, Java and Salesforce Web Services Java API.

Worked on sharing rules by setting an Organization-wide default sharing access level, and then grant additional access based on the Requirement.

Unit test all items developed prior to testing.

Experience working with Salesforce mobile integration resolving cases on the go and deployed applications from Sandbox to production

Exposure toJ2EE environment for User Interface Configured Marketing Campaign Management and Hierarchies, Campaign Influence, Lead Conversions Lead Queries, Assignment rules, as well as Case Management Process.

Prepared pictorial Use Cases Diagram, Sipoc Diagram, Swim Lane Diagram, and High-level Process Flow Diagram using MS Visio and MS Word. In addition, have strong exposure and ability to analyses Activity Diagrams, Sequence Diagrams.

Integrated IBM Cast Iron with Salesforce.com using web services.

Used Data Loader for insert, update, and bulk import or export of data from (SFDC) Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.

Environment: Saleforce.com platform, MS Visio, MS project, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Web Services, Pages, Data Loader, Informatica on Demand, CRM Fusion, HTML, CSS, Java Script, AJAX, Custom Tabs, Access and Security Controls, Code Migration, Eclipse, Force.com IDE.

Sprint, Reston, VA Oct 2014 – June 2015

Role: Salesforce Consultant

Description: Sprint Corporation, also known as Sprint, is an American telecommunication holding company that provides wireless services and is an internet service provider. It is the fourth largest mobile network operator in the United States, and serves 59.7 million customers.

The company also offers wireless voice, messaging, and broadband services through its various subsidiaries under the Boost Mobile, Virgin Mobile, and Assurance Wireless brands, and wholesale access to its wireless networks to mobile virtual network operators.

Responsibilities:

Analyzed and configured the environment.

Created custom objects and modified standard object to include required custom fields.

Implemented on workflow rules & approval processes.

Used Force.com Eclipse IDE plug in to develop the classes and triggers.

Created custom buttons on the page layout and wrote S-control to implement the logic.

Used Apex Explorer for viewing salesforce.com data

Developed APEX triggers, classes, Visual Force pages.

Migrated data from MS Excel / CSV files to SFDC using Data Loader

Created summary reports, matrix reports, pie charts and Dashboards to provide more accurate

forecasting.

Developed custom Workflows and Assignment Rules.

Implemented Field Level security for sensitive data holder fields.

Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases

in Cases Tab.

Created page layouts, search layouts to organize fields, custom links, related lists, and other

components on record pages.

Executed various levels of Unit, Integration, User Acceptanceand Operational Acceptance testing using

test cases to prove that system conform to specifications of business and quality requirements.

Participated in Weekly Change control meetings and performed application and global impact analysis,

DAP Directory integration n for Salesforce .com.

Worked on SFDC, CRM, SFA and Billing Modules (Sales Process Automation, Lead and Marketing

Automation, Mass Marketing Automation, Customer Care, Accounts Receivables, Credit Limit process,

Collections, Rating, Billing, Discounts, Catalogues, Invoicing, Reporting

Wrote several queries on custom and standard objects using SOSL & SOQL.

Created user accounts and managed the profiles.

Worked on role hierarchy & sharing rules to configure visibility

Prepared training material and trained salesforce.com business users.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Wipro Technologies, Hyderabad, India Oct 2012 – Sept 2014

Role: Salesforce Developer

Description: Wipro Limited is an Indian Information Technology Services corporation headquartered in Bengaluru, India. Wipro Limited is a global company provider of comprehensive IT solutions and services, including Systems Integration, Consulting, Information Systems outsourcing, IT-enabled services, R&D services. Wipro entered the technology business in 1981 and has over 140,000 employees and clients across 54 countries. IT revenues were at $7.1 billion for the year ended 31 March 2015, with a repeat business ratio of over 95%.

Responsibilities:

Involved in End-to-End development, design and requirement Analysis.

Customized the Content Object and created Custom Object, Fields, Validation rules, Reports and Page Layouts.

Developed Visual force pages and Apex Controllers, Apex, Triggers on Contact and Custom Post Objects, Workflows, Workflow Email Alerts, Workflow Email templates, Workflow Field Updates and Approval Processes.

Migrated Data using Data Loader.

Developed site pages using Site.com and Test Classes to achieve Code Coverage.

Deployed to SIT, UAT sandboxes and Production using Change Sets.

Created Test Cases, Scenarios on analyzing requirements at each phase of testing in SIT, UAT and verified & validated in QC.

Interacted with Client, Business Analysts, Testing Team and Lead the Offshore Team.

Implemented Apex Trigger to validate the files attached to attachments Object are encrypted with VSF encryption Tool or not.

Verified the test cases, log defects with complete information and attaching screenshots in QC.

Interpret Data, Analyze results and Develop reports

Create dashboards, summariesand chartswith focus on numbers and patterns

Develop new and clean existing data by identifying data gaps to improve Data quality

Acquire data from primary or secondary data sources to analyze and identifying patterns

Create weekly Conference reports focusing on Registration Goals

Use past data to forecast registrations and trends

Work with management to provide insights on trends for Marketing and Finance

Create Data interactive mapsand Visual representations.

Set up MySQL serverfor integrating new data in to Salesforce

Provide consultation and technical assistance to staff regarding data/database reporting needs

Work with Data preparation, Data analysis, Report building.

Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.

Executed various levels of Unit, Integration, User Acceptanceand Operational Acceptance testingusing test cases to prove that system conform to specifications of business and quality requirements.

Participated in Weekly Change control meetings and performed application and global impact analysis.DAP Directory integration n for Salesforce .com.

Worked on SFDC, CRM, SFA and Billing Modules (Sales Process Automation, Lead and Marketing Automation, Mass Marketing Automation, Customer Care, Accounts Receivables, Credit Limit process, Collections, Rating, Billing, Discounts, Catalogues, Invoicing, Reporting).

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Zensar Technologies, Pune, India September 2009 – Sept 2012

Roles: Java Developer

Description: Zensar Technologies is the world's first enterprise-wide SEI CMM Level 5 Company, it is an information technology services and infrastructure services provider with headquarters in Pune, India. Zensar has operations and a customer base spanning across 29 global locations.

Responsibilities:

Directed Joint Application Development (JAD) with SMEs, Business users and Stake holders to meet desires.

Authored and supported Functional Requirements Documents (FRD) and Business Requirements Documents (BRD).

Composed Business rules document and Implied Business Process.

Cooperated with the user group& SMEs to improve understanding of the Portfolio Management and Asset Management.

Advanced Activity diagram and Business Use Cases by Visio for unimproved understanding of the user community.

Controlled the Support Cases with the assistance of SalesForce.com support and commit with SalesForce.com premier Support.

Operated on different SalesForce.com Standard objects such as Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.

Defined email alerts, related tasks and field updates to automate various manual processes and generated workflow rules.

Environment: Functioned in conducting Joint Application Development (JAD) sessions with SMEs, End-users, QAs, Developers and other investors for customer interviews, project meetings, and walkthroughs.

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