Sales Customer Service

Arlisea T. Brown

Sandy Springs, GA • ***************@*****.*** • 248-***-****

Key Account Management Team Development & Training Performance & Productivity Optimization

Accomplished, results-driven professional offering extensive experience driving key account expansion, new business development, and customer retention.

Demonstrated ability to build high-performance teams, effectively managing, hiring,training while cultivating a supportive and collaborative team culture that promotes continuous performance improvement.

Skilled in managing and guiding the development of account strategies through development, analysis of key data, information to identify customer needs and identify opportunities for account expansion.

Experienced working alongside senior management, delivering reports, recommendations to support strategic planning, and contributing to continuous revenue growth.

Core Competencies

Key Account Management

New Business Acquisition

Account Strategy Development

Customer Relationship Management

Customer Retention

Data Analysis

Reporting

Team Leadership

Training & Development

Performance Management

Cross-Functional Collaboration

Revenue Growth

Professional Experience

ENGLAND LOGISTICS, INC., Conley, GA 2018 - Current

Fuel Logistics Coach

Play an integral role in the management of hiring, training, and development of Account Managers, driving success in the achievement of KPIs.

Closely monitor sales, performance metrics and customer reviews/feedback to determine opportunities to continuously improve service quality and maximize performance.

Apply various training, coaching methodologies, including one-on-one and groups programs, meetings and mentoring to strengthen performance.

Perform detailed analysis, review of Fuel Opportunities, and proactively implement solutions to maintain team’s monthly margins.

Effectively develop, review, assist with presentations to existing/prospective carriers to secure new business opportunities and strengthen relationships with key accounts.

Contribute to management team meetings, presenting performance reports, reviewing productivity. Also responsible for determining recommendations supporting continuous improvement.

Successfully and continuously surpassed personal and team goals 10%+.

REALTOR.COM, Scottsdale, AZ 2017 – 2018

Online Sales & Marketing Consultant

Fostered close relationships with Realtors/Brokers to facilitate accurate identification of prospecting strategies.

Developed prospecting strategies that included cold calling prospects, and applied astute sales techniques to rapidly close prospect.

Deliver education to new Realtors/Brokers on online prospecting strategies, and provide tools to improve success rate.

Consistently achieved and surpassed monthly targets.

PEARSON EDUCATION INC., Chandler, AZ 2016 – 2017

Enrollment Advisor

Delivered exemplary customer service, also applied consultative sales techniques to provide accurate information to prospective students.

Contributed to marketing efforts including connecting with potential students via call campaigns and email campaigns to promote educational program opportunities.

Proactively supported students through the admission process, including assessing programs suitability in meeting each individual’s educational needs.

Efficiently managed, tracked, monitored application process to ensure timely processing, including identifying also resolved issues, and ensured timely and effective communication with clients and internal teams.

Managed and maintained up-to-date information within the database to ensure both current and upcoming term information was accurate.

AT&T, Southfield, MI 2011 – 2015

Account Executive

Delivered astute management of Accounts by conducting detailed analysis of customer market share and business needs to identify growth opportunities. Resulted in 18% - 23% upselling opportunities quarterly in new and existing business.

Developed and implemented effective sales strategies targeting new customer segments, securing a 20% increase in business sales.

Effectively utilized customer databases/CRM to develop metrics to accurately track and analyze reports for new, existing business for 3.2M units. Also prepared, presented reports to senior management on marketing effectiveness, trends, and recommendations that delivered a 90% customer retention rate.

Successfully increased customer business by 12%, $480,000 additional sales revenue, and achieved 90% retention rate by restructuring AT&T product mix.

Expanded customer accounts by 30% annually by effectively implementing cold calling strategies.

AUTOTRADER.COM, Novi, MI 2008 – 2010

Account Specialist (Outside Sales)

Defined and implemented effective sales strategies to exploit new opportunities for dealerships online sales, leading to a 10% average increase in dealearship.com sales.

Conducted detailed research and analysis to prepare reports identifying market growth, and budget optimization opportunities, resulting in a 28% increase in efficiency in advertising fund utilization for key products.

Optimized dealership revenues by implementing effective sales programs, exceeding market share goal by 15%.

AUTOTRADER.COM, Novi, MI 2007 – 2008

Inside Sales Supervisor

Built and lead a high-performance sales team ranked #1 in the region and #2 nationally with sales of $1.8M.

Managed, hiring, provided strong leadership coaching, training, and performance managing teams.

Coordinated inside/outside sales teams’ efforts with Customer Service and Marketing, to implement sales programs and ensure efficiency in referral system, resulting in a 32% increase in revenue.

WASTE MANAGEMENT, Wixom, MI 2003 – 2006

Key Account Manager

PRAXAIR INDUSTRIAL GAS, Tonawanda, NY 2000 – 2003

Logistics Supervisor

Education & Professional Credentials

Bachelor of Science, Criminal Justice, Hilbert College, Hamburg, NY, 1997

Addition Skills

SAAS, Microsoft Suite, Excel, PowerPoint, Outlook

Familiar with various Databases and CRM tools.

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