El Dorado Hills, CA 95762
Worked in various aspects of management, customer service and inventory control for over 20+ years. Experience includes supervision, order management, problem analysis, inventory control, new product introduction and training. Managing large and complicated business projects with excellent results. Demonstrates the ability to enter a new area and made significant contributions in a short time. Has initiative to undertake and accomplish work assignments effectively and on schedule. Has strong management background in customer service.
Oct 18, 2018 – Current Unemployed / Uber
Feb 10, 2016 – Oct 18, 2018 Manager of BOH Inventory, Processing, Pre Order and Delivery
Elemental Wellness Center
Ensure that the company maintains sufficient supply of medicine and that all medicine is accounted for and files report information to upper management.
Creates processing logs, enters builds into system, completes builds in system when projects are finished and all processing protocols are followed.
Manages and Schedules Inventory, Processing, Pre-Order and Delivery staff.
Participate in hiring, reviews, training and discipline of all BOH staff.
Feb 16, 2015 – Feb 05, 2016 Route sales
Knife and kitchen sharpening exchange service for restaurants, corporate kitchens and chain franchise.
●Exchange used knives with sharpened knives at customer location
●Increase route volume with new account and Programs
●Work with manager/chefs to provide additional service
●Opening and closing paperwork
●Accounts payable and receivable
●Load and unload truck for deliveries. (Knives and Programs)
2010 – Feb 28, 2015 Manager
San Jose Bevintel
Liquor Inventory audit service for Bars and Restaurants to help business owners find where money is being lost and providing solutions for Bar Profitability.
●Manage all staff performing liquor inventory audit
●Facilitated scheduling of services being performed
●Providing reports of inventory usage and variance to Bar owners
●Marketing and Sales of Bevintel Service
●Accounts payable and receivable
●Train staff and new Franchisee for the Corporate Bevintel
2010 - 2011 Customer Operations Manager
Pitney Bowes @ NetApp site
Managed several departments front receptionist, mail room, janitorial, help desk,
Receiving, distribution and warehouse floor. Successfully supervised up to 14 Full
& Part Time associates.
●Managed financial site budget of $2,500,000
●Instituted shipping and receiving protocols for NetApp campus
●Special Projects management for NetApp events and office movement.
●Responsibilities include overall management of the entire Pitney Bowes
Portfolio on the NetApp site, on boarding of new hires, terminations,
Performance reviews, monthly QBR reporting to NetApp executives, and day to
Day management of staff.
2006 - 2010 Supervisor
Pitney Bowes @ Google site
Managed several departments’ front receptionist, help desk, receiving, and distribution and warehouse floor. Successfully supervised up to 24 Full and Part Time associates.
●Preformed written and verbal corrective actions and review
●Managed customer time clock of employee
●Responsibilities include all pickup and delivery distribution model changes from Signature Opt Out to No Signature required, EDS Distribution, Road Runner / Toads, bulk and depot and route distribution models.
●Specified building parking areas at the customer request.
●Facilitated scheduling and communication for the Reception area, Help Desk and Distribution departments.
●Fleet management of 16 vehicles of various sizes for this site.
2005-2006 Unemployed Aug 05, 2005 – Mar 13, 2006
2002-2005 Xpedx Paper and Graphics, Redwood City, Ca
Managing the entire Redwood City Xpedx operations, generating 1.7million in annual
Revenue. Developed operating plans and marketing procedures to maintain customer
Base and satisfaction. Meeting business goals for improving the company’s sales and
Increased annual revenue from $1 million to $1.7million
Increased inventory turns from 1.5 to 2.1
Established 5 new accounts during the last 12 months
Increased store profit margins from 28.6% to 32.3%
Coordinated a new product introduction
Maintained 99% customer satisfaction
99% Gallup poll satisfaction from employees
Accomplished a safe work environment for 3 years
Operation Store Manager
1996-2002 Xpedx Paper and Graphics, San Jose, Ca
Run daily floor operations & customer service
Managed up to 10 people.
Supporting the General Manager $5,000,000 budget, P&L, inventory, store appearance, staffing & equipment.
On boarding new hires, terminations and performance reviews
1994-1996 Odwalla, San Jose, Ca
Maintained adequate customer stock levels
Increased route size with multiple customer sites
Increased sales 10% annually
1983-1994 Party for Le$$, Cupertino, Ca Owner operated retail
1979-1983 Bell Carter, Hayward, Ca
Ordered and stocked customer shelves and handled RMA
Build seasonal displays and reset designated areas to company plan o grams