Customer Service Representative

CURRICULUM VITAE

GIDEON ASHIAGBOR

P. O. Box AB *17, Akosombo-Eastern Region. Ghana

E-mail: ***************@*****.***

Mobile Number: +233 (0-244****** / +233(0)208889620

PERSONAL INFORMATION

Surname : Ashiagbor

Other Names : Gideon

Date of Birth : 17th August, 1978

Place of birth : Aflao, Volta Region-Ghana

Hometown : Keta, Volta Region-Ghana

Sex : Male

Marital Status : Married

Religion : Christian

Nationality : Ghanaian

Hobbies : Reading and researching

Language spoken : English, Ga, Akan, Ewe and Dangme.

PROFILE

I am a dynamic team player with the vision of nothing is impossible. I am humble, honest, punctual, and tolerant. Possesses the spirit of teamwork, good interpersonal skills, excellent customer service.

I am reliable, good at handling variety of tasks with a strong desire of success.

Fast Learner and can work for long hours with minimum or no supervision.

Good in ICT and its related applications.

EDUCATIONAL BACKGROUND

1998-2001 TEXTILE TECHNICIANS (TEMA TECHNICAL INSTITUTE, Tema-Ghana)

*Design, Color and Printing

*Dyeing and Finishing

*Yarn Technology and Fabric Structure

*Spinning and Weaving

1995-1997 VISUAL ARTS (KINBU SECONDARY TECHNICAL SCHOOL, Accra, Ghana)

*Textiles

*Leather Works

*General Knowledge in Arts

OTHER CERTIFICATES

Sept. 2018 SAYLOR ACADEMY

Courses: *Strategic Information Technology-(Enterprise Resource Planning (ERP)

*Spreadsheets

Sept. 2018-Jan 2019 DIGITAL SKILLS FOR AFRICA-GOOGLE

Courses: *Digital Marketing Skills

WORKSHOPS/SEMINARS

19 to 21 Aug 2014 INTERNATIONAL TRAVEL AND TOURISM INSTITUTE-Accra Ghana

Courses: *Customer Care Boot Camp

15 Aug-13 Sept 2005 GHANA NATIONAL FIRE SERVICE-AKOSOMBO, GHANA

Courses: *Industrial Fire Protection and Fighting

19 to 21 Aug 2003 MANAGEMENT DEVELOPMENT AND PRODUCTIVITY INSTITUTE-Accra Ghana

Courses: *Managing Occupational Health and Safety

INDUSTRIAL TRAINING

Sept 2001 to Feb 2002 AKOSOMBO TEXTILES LIMITED- Akosombo, Ghana

Departments: *Spinning, Weaving, Printing & Dyeing, Quality Control

Jul-Sept 1999 GHANA TEXTILES MANUFACTURING COMPANY- Tema, GHANA

Departments: *Spinning, Weaving, Printing & Dyeing, Quality Control

WORKING EXPERIENCE

1. DATE: Mar 2016 - Dec, 2018:

COMPANY: SNTEL (Online Job)

(IT Support Officer)

Job Roles: *Online Data Entering

2. DATE: Sept 2013 - Jul, 2018:

COMPANY: BEYOND JORDAN WIDOWS ORGANIZATION (NGO)-Somanya, Ghana

(General Secretary/Personal Assistant to the Director)

Job Roles: *In-Charge of the day-to-day organization and running of the Organization.

*Organizing funds for Widows to start business and care for the Aged,

*Organizing educational scholarships for Orphans and the needy children

*Periodic organization of educational workshops and seminars for Widows,

the Aged, Orphans and the Needy children

3. DATE: March, 2002 - Sept, 2013:

COMPANY: AKOSOMBO TEXTILES LTD

(Head of Quality Control, Printing & Dying Department)

Job Roles: * In-charge of Quality Control/Research & Development

* Sectional quality production (Pre-treatment, Preparatory,

Printing, Dyeing, After-treatment, Finishing)

*Ensures Quality control finishing of every finished fabric

*Colour/Chemicals Research

*Test and approval of new colour/chemical samples.

*Waste water treatment, sampling and testing.

*Prepares monthly environmental reports to Environmental Protection

Agency (EPA)

ALSO IN-CHARGE OF INVENTORY MANAGEMENT

INFORMATION TECHNOLOGY IN BUSINESS PROCESS

Proficiency in:

*Strategic Information Technology/ Enterprise Resource Planning (ERP)

*Digital Marketing Skills

*Microsoft Office Excel/Spreadsheets (Inventory Control and Warehouse Management)

*Microsoft Office Word

*Microsoft Office PowerPoint

*Microsoft Office Publisher

INTERNATIONAL TRAINING

Five (5) weeks Intra Group Exchange Training Program in Hong Kong-China.

PROGRAMS

Quality products and its manufacture, Strategic Information Technology/Computer Enterprise Resource Planning (ERP),

Inventory Control, Warehouse Management and Chemical/colour testing &research

REFERENCE

1. Mr. Berthold Onadambo

Printing/Dyeing Production Manager

Akosombo Textiles Limited

P. O. Box 17, Akosombo, E/R Ghana.

Tel: +233*********

2. Mr. Prosper Nkulenu

Lecturer, Textile Department.

Tema Technical Institute,

P.O.Box 400, Tema-Ghana

Tel: +233*********

3. Mrs. Katherine-Lois Woode

Lecturer

International Travel and Tourism Institute,

P.O. Box 13384, Accra-Ghana

Tel: +233*********/+233*********

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