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Customer Service Manager

Location:
Spring, Texas, United States
Posted:
May 16, 2019

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Resume:

INNOCENT ISIKIMA

***** ********** ****

Tomball, TX, 77375.

ac9d88@r.postjobfree.com

414-***-****.

Career Objectives

An SQL Database Administrator with a wealth of extensive hands on experience designing, implementing, testing and supporting next generation database solutions in Enterprise MS SQL Server environments including Windows Server 2012/2008 R2, SSMS, SSIS, SSRS, MS SQL Server 2008/2008 R2, 2012, 2014.

I provide full life cycle of SQL Server database support across global enterprises. Create high level analyzed findings reports for management and clients specifically identifying database issues that leads to overall database health improvements, eliminating performance degradation.

Skills and Abilities

I.T Professional,

SQL Database Administrator,

Access, Excel and Windows,

Strong decision-making skills,

Ability to juggle multiple priorities,

Ability to work collaboratively with other team members,

Proficient in technologies comprising MS SQL Server,

VMware, SolarWinds,

Excellent interpersonal and communication skills,

Exceptional Customer Service.

Employment History

SQL Server Database Administrator (DBA)

Atlantic Coast Global Services January 2017 to Date

Use specialized software to store and organize data (SSMS)

Ensuring that the database is up and running all the time.

Pre-implementation tasks such as feasibility study, capacity planning, installation, configuration, performance monitoring, troubleshooting, security and implementation activities.

Configuration and eventual design of the database models relative the requirements of the organization.

Migrating existing data from legacy platforms such as text files and spreadsheets.

Designing and implementing backup and restore strategies.

Database Administrator (DBA)

Dekgstruhm habitats Ltd June 2015 to January 2017

Ensure all database servers are backed up in a way that meets the business’s Recovery Point Objectives (RPO)

Test backups to ensure we can meet the business’ Recovery Time Objectives (RTO)

Troubleshoot SQL Server service outages as they occur, including after-hours and weekends

Configure SQL Server monitoring utilities to minimize false alarms

As new systems are brought in-house, choose whether to use clustering, log shipping, mirroring, Windows Azure, or other technologies

Install and configure new SQL Servers

Deploy database change scripts provided by third party vendors

When performance issues arise, determine the most effective way to increase performance including hardware purchases, server configuration changes, or index/query changes

Document the company’s database environment

Manager (member finance representative)

Educators Credit Union October 2012 to May 2015

Provide unparalleled service to customers.

Mortgage and consumer loan origination

Recruit, develop, and motivate branch personnel

Conducting employee performance evaluations

Develop and strengthen relationships with potential and existing members

Represent the credit union in local community organizations

Develop and maintain a business calling program

Identify and refer commercial loan opportunities

Provide marketing ideas and suggestions to management team.

Source for business working outside the branch through my center of intention.

Education Qualification

Bachelor of Science in Accounting, University of Port Harcourt, Nigeria

Managerial/Professional References:

Matthew Igbalajobi – Director. Atlantic Coast Global Services (713) 851- 6387

Sunny Daniel – Director. Dekgstruhm habitats Ltd (+234) 806-***-****

ac9d88@r.postjobfree.com

Tonya Hudson – Manager. Educators Credit Union (414) 698- 6616



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