Customer Service Manager
Resume:
INNOCENT ISIKIMA
Tomball, TX, 77375.
******@*****.***
Career Objectives
An SQL Database Administrator with a wealth of extensive hands on experience designing, implementing, testing and supporting next generation database solutions in Enterprise MS SQL Server environments including Windows Server 2012/2008 R2, SSMS, SSIS, SSRS, MS SQL Server 2008/2008 R2, 2012, 2014.
I provide full life cycle of SQL Server database support across global enterprises. Create high level analyzed findings reports for management and clients specifically identifying database issues that leads to overall database health improvements, eliminating performance degradation.
Skills and Abilities
I.T Professional,
SQL Database Administrator,
Access, Excel and Windows,
Strong decision-making skills,
Ability to juggle multiple priorities,
Ability to work collaboratively with other team members,
Proficient in technologies comprising MS SQL Server,
VMware, SolarWinds,
Excellent interpersonal and communication skills,
Exceptional Customer Service.
Employment History
SQL Server Database Administrator (DBA)
Atlantic Coast Global Services January 2017 to Date
Use specialized software to store and organize data (SSMS)
Ensuring that the database is up and running all the time.
Pre-implementation tasks such as feasibility study, capacity planning, installation, configuration, performance monitoring, troubleshooting, security and implementation activities.
Configuration and eventual design of the database models relative the requirements of the organization.
Migrating existing data from legacy platforms such as text files and spreadsheets.
Designing and implementing backup and restore strategies.
Database Administrator (DBA)
Dekgstruhm habitats Ltd June 2015 to January 2017
Ensure all database servers are backed up in a way that meets the business’s Recovery Point Objectives (RPO)
Test backups to ensure we can meet the business’ Recovery Time Objectives (RTO)
Troubleshoot SQL Server service outages as they occur, including after-hours and weekends
Configure SQL Server monitoring utilities to minimize false alarms
As new systems are brought in-house, choose whether to use clustering, log shipping, mirroring, Windows Azure, or other technologies
Install and configure new SQL Servers
Deploy database change scripts provided by third party vendors
When performance issues arise, determine the most effective way to increase performance including hardware purchases, server configuration changes, or index/query changes
Document the company’s database environment
Manager (member finance representative)
Educators Credit Union October 2012 to May 2015
Provide unparalleled service to customers.
Mortgage and consumer loan origination
Recruit, develop, and motivate branch personnel
Conducting employee performance evaluations
Develop and strengthen relationships with potential and existing members
Represent the credit union in local community organizations
Develop and maintain a business calling program
Identify and refer commercial loan opportunities
Provide marketing ideas and suggestions to management team.
Source for business working outside the branch through my center of intention.
Education Qualification
Bachelor of Science in Accounting, University of Port Harcourt, Nigeria
Managerial/Professional References:
Matthew Igbalajobi – Director. Atlantic Coast Global Services (713) 851- 6387
Sunny Daniel – Director. Dekgstruhm habitats Ltd (+234) 806-***-****
**********@*****.***
Tonya Hudson – Manager. Educators Credit Union (414) 698- 6616
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