Customer Service Pharmacy

SAIDI OLALEKAN SALAWU

Rex, GA ***** . 404-***-**** . ************@*****.***

SUMMARY

Experienced Pharmacist with a demonstrated history of working in the pharmaceutical industry. Skilled in managing process workflows, patient counseling, Inventory Management, and staff management. I am looking for an opportunity to advance my career as a pharmacist in a growing patients’ care organization, where my leadership, managerial, interpersonal, diversified communication skills, and passion for patient care will influence employees and the community.

WORK EXPERIENCE

Staff Pharmacist Oct. 2013 - present

Walgreens Pharmacy

Atlanta, GA

Collaborate with other healthcare professionals to ensure patients get high quality care.

Contribute to front-end sales by recommending over the counter medication.

Promote patient focus care model to provide high quality customer service.

Manage pharmacy workflow to reduce errors and increase patient retention

Review prescription orders and chart to minimize drug interaction

Check labs for drugs that require lab monitoring by reaching out to the prescriber.

Delegate tasks among the pharmacy staff to ensure patient satisfaction

Resolve third-party prescription issues to reduce customer-staff friction.

Encourage team members to strive for improvement via feedback and rewards.

Oversaw the acquisition of Rite Aid pharmacy and helped retain customer and prescription volume which resulted in 50% increase in prescription sales.

Increased patient’s medication adherence through patient counseling and medication therapy management.

Increased profit by efficiently managed inventory of medication and supplies.

Decreased chargebacks by complying with policies, procedures, and government regulations.

Exceeded immunization goal by educating customers on the benefits of vaccination.

Pharmacy intern Dec 2010 - June 2013

Duane Reade Pharmacy

New York, NY

Maintained inventory of medication and supplies.

Compounded and prepared medications.

Resolved third-party prescription problems.

Counseled patients and conducted medication therapy management under the supervision of a licensed pharmacist.

Made drug interventions and recommendations to prescribers.

PROFESSIONAL EXPERIENCE

Acute Care April 12, 2013 - May 13, 2013

SUNY Downstate Medical Center

Brooklyn, NY

Internal Medicine Feb. 28. 2013 - April 9. 2013

Staten Island University Hospital South

Staten Island, NY

Compounding/ Infusion Jan. 23, 2013 - Feb. 26, 2013

Kings County Hospital

Brooklyn, NY

Advanced Long Term Care Nov. 15, 2012 - Dec. 21, 2012

Brookdale University hospital Medical Center

Brooklyn, NY

Ambulatory Sept. 6, 2012 - Oct. 9, 2012

Brooklyn Campus-VA NY Harbor healthcare System

Brooklyn, NY

Hospital Pharmacy Administration June 25, 2012 - July 27, 2012

Brookdale University Hospital Medical center

Brooklyn NY

EDUCATION

Doctor of Pharmacy Sept. 2009 - May 2013

Arnold & Marie Schwartz College of Pharmacy

and Health Sciences, LIU

Brooklyn, New York

SKILLS

Proficient in Microsoft Office

Proficient in IC+

Time management

LICENSURE AND CERTIFICATIONS

Georgia Department of Community Health Pharmacist 2013 - Present

Immunizer 2013 - Present

Cardiopulmonary resuscitation 2010 - Present

First Aid 2010 - Present

HIPPA Certified 2010 - Present

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