**/**** – Actual SURFSIDE COFFEE COMPANY DBA. DUNKIN’ DONUTS (Miami, US) Executive Assistant focused on Operations:
• Operations :
o Expeditor for Food, Construction, Signage, GDO permits and Certificate of Use for restaurants at Miami Dade County, the City of Miami Beach, the City of North Miami Beach, City of Sarasota, City of Lehigh, Broward County.
o Assist District Managers in day-to-day coordination and management of business operational activities.
o Ensure operational compliance with company standards and procedures. o Identify problems in operations processes and resolve them in a quickly and timely manner.
o Evaluate current operational performance and provide strategic plans for improvements. o Monitor, control and manage business operations to meet customer expectations and company goals, including handling customer complaints to ensure smooth operations delivery.
o Manage relationships with Property mangers, landlords and contractors. o Reporting to the CEO on a daily basis the business performance according to the Brand’s requirements.
• Executive Assistance :
o Events, calendar, agenda and travel management.
o Prepare minutes of meetings.
o Office supplies and maintenance management.
o Techincal support on CRMs and Intranet to the company, including designing and maintaining a filing system.
o Consolidation of CC statements.
o Prepare and monitor the complextion of expenses reports for the Team.
07/2016 – 03/2018 GRUPO RO SERVICIOS / CSE WORLD WIDE INC. (US branch) General Manager
• Workshop and office management: established procedures for safety, control of assets, security.
• Financial Controller: accounts receivable, accounts payable, forecasting, budgeting, formal liabilities, compiled financial reports pertaining to cash receipts, expenditures, drafting financial statements such as profit and loss and balance, in order to be presented to the internal auditors.
• Operations permissions management.
• Head of Logistics department:
o Strategically planned and managed full local and international logistics, warehouse, transportation operations.
o Direct, optimize and coordinate full export cycle. o Liaised and negotiated prices and rates with suppliers, manufacturers and subcontractors. o Kept track of quality, quantity, stock levels, delivery times, transport costs and efficiency. o Managed sea and inland freight planning for import and export operations. o Supervised, coached and trained warehouse workforce. 11/2014 – 03/2016 GRUPO RO SERVICIOS (HQs, Venezuela) Executive Import Director
• Office manager including following duties: monthly operations forecasting, supervise a clerical team of 16 employees.
• Daily follow up of the business with the CEO.
• Import operations management (HK based company) including accounting and auditing process management.
• Manage and liaise with stock control, warehousing and distribution activities influenced by or reliant upon import operations (all of them related to infrastructure and real Estate projects based in Venezuela)
09/2008 – 03/2014 Eptisa Servicios de Ingeniería, C.A. (HQs, Spain) Financial Controller (Reporting to Business Controller)
• Examination of the prospective financial statements.
• Propose and then coordinate strategies for the processing of the Group financial information
(including 22 branches around Europe, Asia and Africa)
• Support every branch in managing its finances.
• 2009. MBA. Centro de Estudios Financieros, Madrid - Spain.
• 2008. Master’s Degree in Economic and Financial Management. Centro de Estudios Financieros, Madrid - Spain.
• 2001 - 2006. Bachelor of Law - Universidad Central de Venezuela.
• 2001 - 2006. Bachelor of Business Administration / Accounting - Universidad Santa María, Venezuela.
Skills & Abilities
· Microsoft Office package – Level : expert.
· SAP-FI (2 years)
· COGNOS (2 years)
· Navision (3 years)
· Radiant enterprise (2 years)
· iOs and Windows environment (15 years)
· Quickbooks (1 year)
· Fluent in Spanish, Italian, French and English.
· Angel Rodriguez, CEO at Grupo Ro.
· Christopher Mellgern, CEO at Surfside Coffee Company. o firstname.lastname@example.org
· Claudio Genovese, Owner at Alloy Bistro Gourmet