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Desktop Support Active Directory

Location:
Chicago, Illinois, United States
Posted:
May 16, 2019

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Resume:

NORMAN C. DOWNEY, II

**** *. ******

Chicago, Illinois 60649

773-***-****

ac9d7g@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Jacobs & Clevenger – Chicago IL 02/2019 – 03/2019

Lan Administrator

Administered and Maintained O365.

Added users to O365

Maintained license for O365.

Verified and managed Sonicwall Firewall.

Verified and managed 2 Cisco 2900 switches.

Verified and managed Cisco Unified Communications manager.

Verified and managed 2 Dell PowerEdge R320l servers

Verified and managed 10 VM servers.

Verified and managed XO router.

Verified and managed Buffalo SAN device.

Verified Barracuda email filter and Backup Success.

Maintained Audio/ Visual equipment Crestron 3 and Cisco polycom.

Managed 20+ Apple MacMini Mac OS X 10.6-10.1 with Active directory.

Managed 30 + Dell Latitude E7450 Win 7, Windows 8, Windows 10.

Managed Cisco Phone System

Managed inventory.

Acero Schools - Chicago IL 03/2018 – 05/2018

Desktop Lead

Used SCCM to deploy Microsoft software and patches to servers and user computers.

Managed team of three desktop technicians.

Used Google Suite to manage Lenovo N23 Chromebooks.

Managed inventory.

Managed Apple Mac books with Active directory .

Maintained and repaire Epson overhead projectors.

Trained staff on setting up and using projectors along with audio equipment.

Northwestern Memorial Hospital - Chicago IL 10/2017- 11/2017

Desktop Lead

Used MDT to deploy Microsoft software and patches to Servers and user computers.

Managed team of desktop technicians.

Maintained conference room audio, video equipment and Ploycom conference phones.

Maintained and repaire Epson overhead projectors.

Trained staff on setting up and using projectors along with audio equipment.

Used Symantec Norton Anti – Virus console to deploy, monitor, and remove computer virus and malware.

Monitored Symantec Endpoint protection console for anti – virus protection.

Migrated users from out of warranty Dell Optiplex 745 Windows XP to HP 8300 Windows 7 desktops utilizing Altiris and Ghost imaging.

Used Service Now (SNOW) ticketing system.

Maintained Active Directory adding new users, unlocking user accounts.

Used SCCM 2012 and PXE to install Windows 7 images/ patches and additional software.

Provide Desktop support to executives and end users to resolve computer issues.

Used Arcronis True Image 2015 to image computers.

Packages software for deployment in SCCM.

Used Google Suite to manage Lenovo Chromebooks.

Blue Cross Blue Shield Chicago IL 02/2017- 07/2017

Health Care Insurance

Desktop Support

Used Service Now (SNOW) ticketing system.

Managed Apple Mac books with Active directory.

Used Google Suite to manage Lenovo Chromebooks.

Maintained Active Directory adding new users, unlocking user accounts.

Used SCCM 2012 and PXE to install Windows 7 images/ patches and additional software.

Provide Desktop support to executives and end users to resolve computer issues.

Used Arcronis True Image 2015 to image computers.

Monitored Symantec Endpoint protection console for anti – virus protection.

Packages software for deployment in SCCM.

Migrated users from out of warranty Dell Optiplex 745 Windows XP to HP 8300 Windows 7 desktops utilizing Altiris and Ghost imaging.

IRI World Wide Chicago IL, 03/2016- 01/2017

Analytics, business intelligence solutions

Desktop Support

Used Service Now (SNOW) ticketing system.

Maintained Active Directory adding new users, unlocking user accounts.

Maintained Office 365, granting users new access and permissions.

Provide Desktop support to executives and end users to resolve computer issues.

Supported 1500+ Dell laptops nationwide.

Supported 50+ Apple Mac book pro laptops.

Managed Apple Mac books with Active directory.

Used Google Suite to manage Lenovo Chromebooks.

Used SCCM 2012 and PXE to install Windows 7 images/ patches and additional software.

Packages software for deployment in SCCM.

Used Remote desktop to fix user computer issues.

Used Arcronis True Image 2015 to image computers.

Implemented, configures, supports and manages Microsoft Active Directory Domains and Servers.

Built new image for new model Dell laptop.

Monitored Symantec Endpoint protection console for anti – virus protection.

Used Crash Plan Pro for cloud backup of laptops.

Innotrac Chicago IL, 10/2015 –1/2016

Product Fulfillment

Assistant LAN Administrator

Maintained automated conveyor systems for assembly line.

Maintained Active Directory adding new users, unlocking user accounts.

Provide Desktop support to executives and end users to resolve computer issues.

Maintained Active Directory on Windows Server 2012 and 2008 R2.

Used SCCM to deploy patches and software.

Used SCCM to monitor application performance.

Supported Bring Your Own Device (BYOD) for work at home users; IPAD1/ IPAD2, Android devices.

Used Power Shell and Scripting to migrate user settings.

Citadel Chicago IL, 10/2014- 02/2015

Proprietary Investment Brokerage

Assistant SCCM Admin, Desktop Support

Provide Desktop support to executives and end users to resolve computer issues.

Maintained Active Directory on Windows Server 2012 and 2008 R2.

Used SCCM to deploy patches and software.

Used SCCM to monitor application performance.

Used Power Shell and Scripting to migrate user settings.

Configured application packages.

Supported Bring Your Own Device (BYOD) for work at home users; IPAD1/ IPAD2, Android devices.

Developed documentation for end user training.

Installed and configured Bloomberg and TOAD applications for traders.

Newedge Chicago IL, 06/2013- 03/2014

Proprietary Investment Brokerage

Migration Specialist, Desktop Support

Maintained Active Directory on Windows Server 2012 and 2008 R2.

Provide Desktop support to executives and end users to resolve computer issues.

Used SCCM to deploy patches and software.

Supported Bring Your Own Device (BYOD) for work at home users; IPAD1/ IPAD2, Android devices. Assisted in upgrading Service Level agreements (SLA) for end users.

Migrated users from out of warranty Dell Optiplex 745 Windows XP to HP 8300 Windows 7 desktops utilizing Altiris and Ghost imaging.

Standardized all applications with 64 bit architectures, MS Office 2010, GMI, Oracle, TEO, TOAD.

Configured user settings on mobile devices; IPAD1/ IPAD2, Android and Microsoft devices.

Migrated users from Lenovo IBM T41 Windows XP to Lenovo IBM T440 Windows 7 64 bit.

Developed documentation for end user training.

Used Power Shell and Scripting to migrate user settings.

Installed and configured Bloomberg and TOAD applications for traders.

Fannie Mae Chicago IL, 07/2012- 06/2013

Federal Sponsored Mortgage Enterprise

Desktop, Helpdesk Analyst

Answer inbound calls to resolve user computer issues.

Supported work from home users through Bomgar remote access software.

Assisted in upgrading Service Level agreements (SLA) for end users.

Installed, modify, and repaired user computers.

Used antivirus software.

Migrated users from out of warranty Dell D630 laptops to HP 8470p laptops utilizing Ghost imaging.

Maintained Inventory.

Used Remedy for ticketing system.

Used SCOM / SCCM to manage, update and deploy software on network computers.

Developed documentation for end user training.

Project Exploration Chicago IL, 03/2011- 02/2012

A nonprofit science education organization.

LAN Administrator, Desktop Support, Helpdesk

Migrated 20 computers from Dell Optiplex 330 desktops running Windows XP to Dell Optiplex 380 desktops running Windows 7.

Upgraded and installed 2 Dell PowerEdge R210 and 2 Dell PowerEdge R210 II servers.

Upgraded Active Directory from Windows 2003 to Windows 2008 R2 Enterprise.

Installed and used SCOM / MOM to manage, update and deploy software on network computers.

Provided Helpdesk support for users with Microsoft Office, Adobe CS 2- CS 5.

Provided Helpdesk support for users with Adobe InDesign, and Adobe Premiere.

Provided support for users with VPN access issues.

Added/ removed and backed up users to Microsoft Outlook 2007 mailboxes.

Configured users Blackberry Curve devices.

McKesson Chicago IL, 03/2009- 01/2010

A medical insurance billing company.

LAN Administrator/ Desktop Support

Migrated 300+ computers from Dell Optiplex 330 desktops to Dell Optiplex 720.

Migrated 100+ computers from Dell Latitude D630 laptops to Dell Latitude E6400 laptops.

Provided Help desk and Desktop support for end users.

Migrated user from Outlook 2003 to Outlook 2010.

Trained users on new functions and Ribbon use in Outlook 2010.

Used Remote Desktop to manage user computers.

Assigned user rights in the new McKesson domain.

Assigned user rights in Citrix.

Provided Helpdesk and Desktop support for end user after computer migration.

Integrys Group Chicago IL, 07/2008- 10/2008

A non-regulated natural gas supplier that also provides energy management services.

Migration Specialist/ Helpdesk/ Desktop Support

Migrated 1500+ computer from Peoples Energy Domain to the existing Integrys group domain.

Created Trust between Peoples Energy servers and Integrys Group servers.

Assigned user rights in the new Integrys Group domain.

Assigned user rights in Citrix for the new Integrys Group domain.

Published applications in Citrix for users.

Created alias email id for on the Integrys Group domain.

Provided Server administration to give user rights in Integrys Group exchange 5.5 email servers.

Provided security administration by remapping home folders for user in the Integrys Group domain.

Provided Helpdesk and Desktop support for end user after computer migration.

Children’s Memorial Hospital Chicago IL, 4/2007- 12/2007

Health Care Provider for Children

Helpdesk/ Desktop support/ Migration Specialist

Supported 700+ users and 600+ computers and thin clients.

Configured faculty laptops with Children’s Memorial WAN/ LAN TPC/IP configurations.

Supported Altiris application deployment.

Managed user logon accounts, lockouts.

Added user and removed user from a Windows 2003 server environment.

Migrated 400+ HP thin clients from Windows XP to a Standard Operating Environment, allowing all employees to log into network and process workloads.

Migrated 600+ computers from Windows 2000 to Windows XP Professional service pack 2.

Migrated Hewlett Packard 450 pc to Hewlett Packard 5700 computers.

Utilized Altiris cloning software to backup and transfer user settings and documents from their old computer to their new computer.

Coordinated and scheduled the switching of computers so as not to interrupt user’s workday.

ARC World Wide Chicago IL, 9/2007- 10/2007

Advertising, Marketing, Marketing Research

Desktop Support

Configured Altiris backup server to store 3.5tb (terabyte) of data in RAID Level 1.

Utilized EMC Xtender for Lotus Notes email archieving deployment.

Upgrade Lotus Notes from R5 to R6.1 version

Backed up 600+ Dell computers to Altiris backup server.

Backed up 300+ Apple Mac Book Pro and Apple Mac Pro to Altiris backup server.

Northwestern University School of Law Chicago IL, 8/2007- 9/2007

Education

Helpdesk/ Desktop support

Supported 600+students and 150+ faculty and staff members.

Configured student laptops with Northwestern University WAN/ LAN TPC/IP configurations.

Configured Mac, Mac Book Pro for wireless connection.

Configured and installed desktops and laptops computers for wireless networking with

WPA2-Enterprise security settings.

Provided Helpdesk and Desktop services for faculty and students on Microsoft Office 2007

Collaborative projects.

Installed Microsoft Office 2007 compatibility patch on Microsoft Office 2003 computers.

Used Altiris express deployment server 6 to deploy Microsoft XP updates on general student use

computers.

Dakkota Integrated Systems Chicago IL, 6/2007- 7/2007

Automotive Manufacturer

LAN Administrator

Managed 2 Microsoft SQL 2000 servers.

Maintained Active Directory structure on 1 Microsoft 2003 server.

Managed Lotus Notes 6.0 email server.

Added and deleted user to Lotus Notes and Windows 2003 servers.

Configured and maintained symbol scanners.

ISO, Chicago IL 4/2007

A supplier of statistical, actuarial, underwriting, and claims data for insurance companies.

Project Manager\ Team Leader

Migrated 600+ computers from Windows 2000 to Windows XP Professional.

Migrated 81 computers from IBM Aptiva computer running Windows 2000 to IBM Think Centre computers running windows XP service pak 2.

Migrated 81 monitors from IBM 15 inch model to IBM 17 inch model.

Configured Windows XP for optimal network utilization.

Utilized ghost to transfer user’s settings and files.

Installed network printers.

Installed and configured DVD burners for select users.

Trained users on new functionality of Windows XP service pak 2.

Aon Insurance, Chicago IL 12/ 2005- 2/ 2007

A human capital consulting and insurance underwriting company.

Project Manager\ Team Leader

Managed a Team of 7 workers to Installed and configured Windows XP, Office 2003 and imaged 600+ computers.

Coordinated delivery of 600+ computers and developed technical training for and to 600+ users throughout the United States of America.

Developed Troubleshooting guidelines for technician troubleshooting.

Managed a helpdesk of 3 workers to resolve employee problems of new computers received.

Trustmark Insurance, Chicago, IL 3/ 2005- 8/ 2005

A 90+ year Health and Life insurer and benefits administrator

Help Desk Analyst

Answered company calls for troubleshooting network problems.

Utilized Remedy for customer call tracking.

Installed and configured Windows 2000, XP, NT and Office 97/2000.

Troubleshot application errors.

Reimaged user desktop and laptop computers utilizing Norton Ghost software.

Assigned user security rights to files and directories.

Used Tivoli for remote desktop administration.

Managed user network drive space for sever disk drive optimization.

Reset user Novel, Windows, and mainframe account passwords.

SPRINT PCS, Bolingbrook, IL 5/ 2002 – 8/ 2004

A global communications company serving 26 million customers and $36 billion dollars revenue.

Third Generation Cellular Technician

Answer nationwide customer calls for troubleshooting all of Sprint’s Vision, Wireless Web, and Ready Link customer problems.

Configured customer Hot Sync and Intelli Sync settings with Palm, Black Berry and other PDA devices and laptop/desktop computers.

Troubleshot customer’s inability to use Sprint’s Push To Talk service and wireless Internet services.

Configured corporate emails to work with customer Microsoft Outlook emails via proxy servers and firewalls and cellular devices.

Assigned IP gateways to handset device enabling customer access to Internet.

Assigned to a team of engineers to document and resolved all newly discovered device errors.

Used Microsoft Project to visualize customer trends, problems and aid in continuous process improvement.

Trained less experienced technicians.

DONALD BRUCE & COMPANY, Chicago, IL 4/ 1999 – 8/2001

Jewelry manufacturing company that sells to the top nationwide retailers.

LAN Administrator

Maintained more than 120 users, 90+ computers, six Windows 2000 servers, one Windows 2000 terminal server, and one Lotus Notes server.

Exclusively accountable for Symbol and PalmPilot 3 administration, including maintenance and synchronization of uploading and downloading of files.

Configured and maintained company VPN.

Designed and installed DSL transmission data line.

Migrated two NT 4.0 servers to Windows 2000 servers.

Managed the project of migrating one NT 4.0 terminal server to Windows 2000 terminal servers.

Project management of implementing Windows Active Directory services.

Managed one Cisco 2600 router.

Managed the project of designing and migrating users from CCMAIL 6.02 to Lotus Notes 5.06.

Implemented replication settings for Lotus Notes users and implemented Internet security.

Used Microsoft Access to keep IT department records of user information and software licensing agreements.

NEAL GERBER & EISENBERG, Chicago, IL 1/1999 – 4/1999

Law firm with over $15 million in revenue, 150 lawyers, and 200 secretaries.

Assistant LAN Administrator

Assisted in managing and configuring Cisco Catalyst 2900 series XL switches utilizing Cisco TFTP.

Assisted in managing eight Novell 5.00 servers.

Maintained email access and managed a POP3 Windows NT 4.0 server.

Installed and managed Hewlett Packard JetDirect print server card.

Responsible for weekly system backup employing ARCserv along with a Hewlett Packard SureStore DAT24X6 tape drive.

Utilized Remedy ticketing system to record customer incidences.

AMERITECH, Chicago, IL 4/ 1998 – 1/ 1999

Telecommunications company serving all Midwestern states.

Computer Analyst

Utilized Remedy for customer call tracking.

Answered inbound phone calls to assist Midwestern sales agents with Lotus Notes. Liaison between user and programmers to repair Lotus Notes errors, GUI errors, communication errors, and network communication and data replication errors.

Responsible for troubleshooting network login errors.

Researched and developed solutions for use by customers for utilization in proprietary software.

Accountable for data entry of user information to update and create user accounts for mainframe access.

Determined the most efficient and productive way of terminating possible crisis situations before implementing emergency procedures.

Dispatched calls to appropriate solution providers to resolve user issues.

CERTIFICATIONS

A+ Certified

MCP Certified

TECHNICAL SKILLS

Cisco PIX Firewall, Palm Pilot 3, Digital Equipment PCs and Laptops, IBM PCs and Laptops, Apple G3 450Mhz, VMX 200Integrated Phone Processing System, Active Directory, DHCP, TCP/IP, DNS, RAS, SMTP, SMS, POP3, WINS, Windows Server 2008 R2, Windows Server 2003, Windows XP, 7, 8, Virtual Private Network, Microsoft Office 2007, Office 2010, Microsoft Outlook, Microsoft Exchange 5.5, Lotus Notes 5.06, WEBSENSE for Cisco PIX v. 3.03, Linux, UNIX, Novel 4.12, Basic, Fortran, Pascal, Assembly, JAVA, C, C++, Visual Basic Quark Xpress 5 and 6, Adobe, Arcserve, Trend, Veritas, Remedy.



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