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Customer Service Human Resource

London, Ontario, Canada
May 16, 2019

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Briar Banks


**** ********* ****

London, Ontario N6H 4G5


Resume Objective

Human resource professional currently pursuing her CHRP designation with experience in employee orientation and onboarding, training and special projects. Excels in customer service, conflict resolution, communication and relationship building. Current SuperUser at London Health Science Centre Emergency Department, training doctors, nurses and clerks on new computing systems and ongoing process changes.


Communication Organization Training+ Onboarding

Relationship Building Adaptability Teamwork

Conflict Management Time Management Attention to Detail


•Working towards CHRP-Passed CKE2 Exam now awaiting Employment Law Exam May 2019. Member of Human Resource Professionals Association of Ontario (HRPA) since 2017

•Simon Fraser University, Victoria British Columbia

Graduated Human Resource Certificate April 2017

•Western University, London Ontario

Graduated/Upgraded degree to Honours Specialization Criminology/Honours Major Sociology April 2013

•Western University, London Ontario

Graduated Honours Major Criminology/ Honours Major

Sociology April 2012

Employment Experience

Victoria Hospital Emergency Dept 2011-Present

•Patient Registration- scheduling and registering patients

•Trauma registration- order blood, tests (x-ray, ECG)

•Closing charts, faxing consultations etc.

•Training and onboarding new clerks and students

•WHMIS, Fire Response and Evacuation, N95 Fit Test, Infection Control, Emergency Response, Violence Prevention Training complete

Victoria Hospital Admitting 2008-2011

•Patient Registration – scheduling and registering patients

•Bed management using FirstNet

•One Number- calls from regional hospitals regarding patient transfer

•WHMIS, Fire Response and Evacuation, N95 Fit Test and Infection Control completed and up to date

Fairweather Clothing for Women 2007-2008

•Customer service

•Helped with inventory

Volunteer Experience

Cinderella Project

Donated dresses to local high school and elementary school students that are unable to afford prom materials. March 2007-2013

•Promoted the project to students at local high schools and elementary schools

•Collect donated dresses and help organize the project

Sports for Kids

Collect sports materials (volleyballs, soccer balls etc.) for underprivileged children

November 2014- March 2015

•Organize posters, emails etc to inform public of current needs

•Collect materials for children and donated to local children of Belize March 2015

IMPACT Program

Educating local high school students about the emergency room, trauma, critical care trauma centre, and emergency services (ambulance, police, fire)

May 2016- Present

•Educate students on the outcomes of risk-taking behaviour such as drug use, distracted driving etc and instruct students on the services available

•Share personal experiences, answering any questions students or teachers have

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