Manager Customer Service
Resume:
Darrel J. Mendenhall
Knoxville, TN 37914
Email: *******@*******.*** Cell Phone: 865-***-****
www.linkedin.com/in/darrelmendenhall Home Phone: 865-***-****
Career Profile
Experienced in manufacturing and distribution with concentrations in quality and safety, including program development, training, documentation, and audit preparation. Proficient at varied roles in management, supervision, support, and labor.
Lean / Six Sigma Green Belt and OSHA 30 HR General Industry certified.
Work Experience and Achievements
Tranzonic Companies - Knoxville, TN
Quality Manager - 2005 to 2018
Responsible for all customer quality audits
Achieved NSF certification 2005 - 2017 with increased scores annually
Responsible for adherence to specifications of incoming, outgoing, and in-process goods
Supported off-site Purchasing, Customer Service, and Sales departments
Assisted in program development and audits at other company locations
Safety Manager - 2007 to 2018
Responsible for developing, implementing, and maintaining the safety program
Achieved TOSHA Voluntary Plan Participant certification status in 2008 and 2013
Drove 50% reduction in OSHA total incident rate
Authored, developed, and presented safety training modules
Completed numerous TOSHA training events
PPC Insulators - Knoxville, TN
Quality Specialist - 1995 to 2005
Operated Quality Test Lab and maintained documentation of customer quality issues
Determined adherence to ANSI and company quality standards throughout the plant
Provided support to ISO Manager, Engineering, Sales, and Purchasing departments
Production Supervisor - 2001 to 2005
Supervised 15 employees in clay preparation and glaze making departments
Provided daily balancing of production goals in a constantly changing environment
Procured, inventoried, and scheduled deliveries of over 75 bulk materials
Education
A.A.S. in Electrical Engineering - Pellissippi State - Cum Laude
Proficient in Business Writing, Word, Excel, and PowerPoint
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