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Manager Customer Service

Knoxville, Tennessee, United States
May 15, 2019

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Darrel J. Mendenhall

**** **** ***** ****

Knoxville, TN 37914

Email: Cell Phone: 865-***-**** Home Phone: 865-***-****

Career Profile

Experienced in manufacturing and distribution with concentrations in quality and safety, including program development, training, documentation, and audit preparation. Proficient at varied roles in management, supervision, support, and labor.

Lean / Six Sigma Green Belt and OSHA 30 HR General Industry certified.

Work Experience and Achievements

Tranzonic Companies - Knoxville, TN

Quality Manager - 2005 to 2018

Responsible for all customer quality audits

Achieved NSF certification 2005 - 2017 with increased scores annually

Responsible for adherence to specifications of incoming, outgoing, and in-process goods

Supported off-site Purchasing, Customer Service, and Sales departments

Assisted in program development and audits at other company locations

Safety Manager - 2007 to 2018

Responsible for developing, implementing, and maintaining the safety program

Achieved TOSHA Voluntary Plan Participant certification status in 2008 and 2013

Drove 50% reduction in OSHA total incident rate

Authored, developed, and presented safety training modules

Completed numerous TOSHA training events

PPC Insulators - Knoxville, TN

Quality Specialist - 1995 to 2005

Operated Quality Test Lab and maintained documentation of customer quality issues

Determined adherence to ANSI and company quality standards throughout the plant

Provided support to ISO Manager, Engineering, Sales, and Purchasing departments

Production Supervisor - 2001 to 2005

Supervised 15 employees in clay preparation and glaze making departments

Provided daily balancing of production goals in a constantly changing environment

Procured, inventoried, and scheduled deliveries of over 75 bulk materials


A.A.S. in Electrical Engineering - Pellissippi State - Cum Laude

Proficient in Business Writing, Word, Excel, and PowerPoint

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