Lean-Agile Enterprise Transformation Coach

Career Summary

Agile-Technical Leader with 25 years of "Hands-On" software product, infrastructure/HW, project, program, & portfolio planning, coaching, analysis, solutioning, & deployment experience thru the full SDLC – over 18 in Web/OO SW Development, & 17 employing Agile approaches. Large-scale Agile Transformation experience, including application of Kotter’s change management model. Specific expertise in waterfall, stage/phase-gate, RUP, and agile (XP, Scrum, Kanban, Lean) planning, mentoring, & coaching for development & deployment of Healthcare, eCommerce, financial, high-tech, & SaaS Internet & Intranet Java & .Net Apps and accompanying infrastructure; also Messaging & Directory Services Infrastructure, Message Response Management (CRM) systems, Directory and eMail systems. Work has included interaction with the lowest levels of staff hierarchy to all C-suite management levels.

Critical Skill Set

Agile Software & Infrastructure

Agile Process Improvement

Agile Business Analysis

Certified ScrumMaster/Product Owner (CSM/CSPO): Agile / eXtreme Programming – Scrum/Sprints, User Stories, Pair/Swarm programming, Test-First/TDD, Refactoring, & Continuous Integration - promoted and employed on Healthcare, Banking, High-Tech, & SaaS Java projects and $6 million Corporate MRM (CRM) system.

SAFe Program Consultant (SPC & SPC4): Scaling of agile efforts employed on Healthcare, High-Tech, & SaaS Java projects and $6 million Corporate MRM (CRM) system. Also, Certified LeSS Practitioner (CLP).

International Consortium of Agile Coach & Team Facilitator (ICA-ACC & ICA-ATF): Agile coaching and facilitation for Healthcare, Banking, High-Tech, & SaaS Java projects and $6 million Corporate MRM (CRM) system.

Certified Agile Project Manager (PMP/ACP): dynamic communication and facilitation for management of enterprise (3 mos to 3 yrs - $50K to $2 Million) eMail, Java Web development & deployment projects for Healthcare clinical and business needs, High-Tech Applications, and Banking Portal applications. Agile Certified Practitioner.

ITIL v3 Foundation-Certified: instituted and integrated service processes for management & support of COTS and in-house HealthCare, Banking, & High-Tech SW applications.

professional employment history

LEAN-AGILE TRANSFORMATION COACH 1/19 – Current Summit Tech Partners

Consulting at a Nationwide Life Insurance company providing:

General Lean/Agile training (Scrum & Kanban; lean practices, Jira)

Teaching SAFe-certified classes

Mapped Guardian IT Operations Value Stream and formed end-to-end working teams into independent Kanban teams

Formed first Guardian IT Operations SAFe Agile Release Train

Enterprise Lean/Agile coaching of teams on agile/Kanban/SAFe

LEAN-AGILE TRANSFORMATION COACH 4/18 – 1/19 Randstad USA & Collabera, Inc.

Consulting at global banking company providing:

General Lean/Agile training (Scrum & Kanban; lean practices, Agile Central (Rally))

Enterprise Lean/Agile coaching of 27 teams on Scrum, Kanban, & SAFe

Value Stream analysis & mapping

Certified to teach SAFe DevOps course

AGILE TRANSFORMATION COACH 5/17 – 4/18 Apex Systems, Inc.

Consulting at global Insurance company employing ADKAR change Management practices:

Official SAFe training to Business & IT executives & staff

General agile training (Scrum & Kanban; use of Agile Central (Rally))

Agile coaching on Scrum, Kanban, & SAFe at program & portfolio level.

Fulfilling role as SAFe Agile Release & Solution Train Engineer

AGILE CONSULTANT 4/15 – 5/17 Galaxy Solutions, Inc.

Developed educational & training presentations and materials for Agile implementations with Client company (Johnson & Johnson)

Training, education, & coaching of various portfolios (including Supply Chain) within Client company

ScrumMastering for different teams / efforts at Client company

Configuration & use of Agile Jira for highly distributed team ScrumMastering

Configuration & use of Leankit for Kanban-based distributed program management of daily work stream, defects and impediment resolution

Mapped out DevOps Toolchain template for Galaxe

Teaching Agile and SAFe methodologies to internal (Galaxy Solutions) staff – across entire company.

SCRUMMASTER / WEB DEV MANAGER 9/14 – 11/14 Canon, USA Inc.

Acting ScrumMaster for two Canon B2B Portal Program Tracks [including one focusing only on infrastructure, with all "technical" User Stories]

Using HP Agile Manager, HP ALM, and Selenium to work on & manage 3-week sprints

Stand-ups, Scrum Planning, Demos, Retrospectives, etc. - & teaching of same to team members.

AGILE COACH 7/11 – 8/14 BayALN and other Agile Groups

Writing regular "Agile "Need to Know" for Technical Project Managers & Budding ScrumMasters" column for PMI eNewsMagazine

Assisting with teaching Agile facilitation classes

Providing Agile coaching in conference and Meetup "Coaching Clinics"

Regular contribution to many technical, PM, and agile forums to answer participant questions

Conducting sessions at Agile conferences

AGILE COACH 04/11 – 07/11 Citrix Systems

Project resource management of 10-person onshore and 40+person offshore Dev/QA Team (i.e., primarily virtual teams – entire Internet presence portfolio). Employed LeSS scaling approaches.

Coaching teams (including large offshore teams) on Agile (XP & Scrum) Practices

Facilitating / Managing "Scrum of Scrums" / scaled agile, & agile coaching on individual Scrums; created "Communities of Practice" to assist in coordinating overall architecture and interdependency planning.

Agile Project Management of Dev & QA team efforts across multiple Scrum Teams for open source/java makeover (Mule, LAMP) of Citrix.Com public eCommerce & Service portal; employed Jira, GreenHopper, Confluence, Basecamp, MS Project, SharePoint, & other tools.

ENGINEERING PMO AGILE PROJECT MANAGER 11/10 – 01/11 Rearden Commerce [Deem]

Change Agent: Headed the PMO effort to roll out Agile training & practices to the entire 250-person Engineering Development Teams & also the Product Management organization employing GreenHopper as the Agile PMS of choice. Also taught my VP manager some basics of PMBOK processes from PMI. Employed LeSS scaling approaches.

Served as cross-system QA Manager for the December release of company flagship SaaS product: "Rearden Personal Assistant" (including Mobile version), employing HP Quality Center, Selenium, Jira, VersionOne, & GreenHopper.

Agile program management – including scaling – across teams employing open-source Web Platforms / Frameworks (Apache, Spring) for the February release of "Rearden Personal Assistant”, employing MS Project, VersionOne, & Yammer.

IT CONSULTANT-SPECIALIST 02/00 – 10/09 Kaiser Permanente Information Technology eBusiness

ScrumMaster, acting ScrumMaster of ScrumMasters, and Agile Coach: introducing XP & Scrum to web development teams for entire Intranet portfolio, and developing, deploying, and managing the enterprise suite of Java WebSphere-based Intranet applications, components of the KP.org corporate Internet & eCommerce presence, and product management of KP's enterprise Message Response Management system. This and other major areas of focus are outlined below.

Agile Program Management of Enterprise Portfolio of Web Intranet Applications

Managed development and deployment of six $50,000 to $2 million Intranet SOA-based Java/WebSphere/WebLogic IBM WCM & Interwoven applications, ranging from 3 mos to 3 yrs in length, six teams with from 2 to 14 development staff each. This included full SDLC business/requirements gathering and analysis, including Agile (XP) User Story development & UML 2.0 “Essential” Use Cases. Used MS Project; full Office suite; and Web-based centralized PMS system: Clarity, plus agile PMSs Rally and VersionOne. Utilized Vantive and Remedy change/incident management systems. This included deployment of WebSphere apps to Dev environments.

Developed and organized processes for managing 30 intranet applications: to address support and maintenance issues. Aligned web support processes with IT support processes for ITIL-based Change and Incident management. Developed Wiki support sites for each app; Developed Comprehensive Delivery Process (CDP) Support & Administration docs for each; aligned 8 designated staff – including offshore support - for specific apps; and developed road maps for future management of the applications. Acknowledged for increased customer satisfaction, productivity, and clearer accountability. Work included migration of apps to current versions of WebSphere.

Agile Product/Program Management of $6 million Enterprise Message Response Management Product Suite

Focus on providing Web-based messaging response management, routing/workflow/escalation, security and case tracking – an e-mail-based subset of Customer Relationship Management

Designed & sized entire, SUN/Solaris and Wintel/NT based infrastructure.

Scoped out, purchased, stood up, and rolled out SUN/Solaris and Wintel/NT server infrastructure.

Worked with IT executive management to validate MRM strategy and architecture.

Gathered requirements, did all Business Analysis (including requirement gathering with Borland Caliber), and developed test plans.

Developed plan for, & evaluated Message Response Management product suites from multiple vendors.

Chose Kana product suite and negotiated SW and Services contracts.

Planned (Agile Scrum) and introduced agile XP practices, managing XP-based J2EE development efforts for many KP-customizations of Kana product suite. This entailed working across many IT functional areas.

Developed Java Metrics & Measurement Program for Web Portal (eBusiness) Group

Researched, Organized, Set up, and Deployed a java OO Metrics program at Kaiser Permanente, and identified key metrics to measure with PMD and Unit test code coverage tools.

Led and Managed Web Department “Common Services” Effort

Organized and coordinated 15 support staff across the Web Development environment for Search, Discussion Groups/Bulletin Boards/Chat, Usability Analysis, trend analysis / data mining, Analytics (CommerceTrends), Directory and Security Services interfaces to Web Portals, and Oracle database support for Web Applications.

Led Web Department QA & Production Support

Defined SUN/Solaris-based Dev/Test/Staging/Prod environments and associated "turnover" processes.

Gap analysis and planning for missing components of HW environments across Portal infrastructure.

Created/Organized 8-person Tier 3 / QA team. Tier3: providing 3rd-level Help support for Web-related problems. QA: unit, integration, system / end-to-end, regression, performance and scalability testing using Mercury test suite and Segue SilkTest tools

Contract & licensing assessment and "correction": focus on HW / OS support.

Monitoring: identification and implementation of key monitoring capabilities for alerts and statistical projection, using “Big Brother”, Tivoli, BMC, and home-grown tools.

Analysis & Architecture

Infrastructure analysis & recommendations: Web (HTTP) Servers, Solaris / AIX Java Application Servers, Load-Balancing/clustering.

Web Managed Access: to determine a suite of tools to address enterprise & Web-based authorization and access control (privilege management).

Web Portal Services Shared Services department "Service Offerings" document.

Formal analysis and design reviews of all major Web applications.

EMAIL & DIRECTORY SERVICES MANAGER 9/95 – 01/00 Kaiser Permanente

Planned & Designed Messaging Backbone Architecture, Engineering, Implementation, & Support

Planned & Designed LDAP / X.500 Enterprise Directory Services

Planned, Developed, & Implemented E-mail Migration

Other Messaging and Intranet Efforts

TECHNICAL PROJECT MANAGER 6/93 – 8/95 Kaiser Permanente

Planned and Rolled Out Lotus Notes Infrastructure & Administration Capabilities

Lotus Notes Application Development

CLIENT SERVICES CONSULTANT & BUSINESS ANALYST 2/92 – 6/93 Kaiser Permanente

Business Consulting Support

Served as IT liaison between business & local IT support units in medical centers and headquarters IT. Established working partnerships, which achieved objective of unifying goals and improving communications between IT efforts, resulting in more effective IT products.

Business re-engineering and analysis: working with business units in medical centers and hospitals to analyze existing IT and the underlying business processes to improve productivity.

TECHNICAL PROJECT MANAGER 8/85 – 12/91 Federal Home Loan Bank of SF

Distributed Computing Setup and support

Data Analysis and Applications Development Support

Led Storage Management, System Monitoring, and Tuning Efforts

Led Database Administration for RAMIS and TOTAL

System Change Control: Developed system change management protocols

education, accreditations and affiliations

EDUCATION Graduate work toward M.S. in Natural Resources, Ohio State University. Program in Environmental Monitoring and Assessment with special emphasis on statistical design and analysis. G.P.A. 3.8/4.0.

B.A. in Biology, State University of New York College at Plattsburgh. Graduated Summa Cum Laude. G.P.A. 3.9/4.0.

ASSOCIATIONS Project Management Institute; Agile Alliance; Scrum Alliance

TRAINING Management & Related: Coactive Coaching (CTI / ICF) - currently underway; Certified LeSS Practitioner training; Agile Facilitation & Coaching (Agile Coaching Institute / ICF); Certified ScrumMaster/Certified Scrum Product Owner (Scrum Alliance); SAFe Program Consultant (SPC - Scaled Agile Academy); Agile Improvisation (OutFormations, Inc.); Project Management Institute PMP certified; Project Management (McDonnell Douglas, Inc.); IS Project Management (AMA); Closed Loop Project Planning (KP Internal); KanBan (PMI-sponsored); Advanced Kanban (David J Anderson & Assoc.); MS Project advanced (PMI), ITIL v3 Foundation certified (Exin); Pecos River Management Program “Playing To Win”; STRADIS Business Writing (Fred Pryor); Successful Communication (Fred Pryor);

Web & Related: WebSphere admin/development, WSAD/RAD 7.0; UNIX, Rally (Agile SW); TDD; J2EE Programming principles; JSP and Servlet Design; Web Design; SOAP & Web Services; SOA; (all Skillsoft). Object Management Principles / UML / RUP (Rational Inc.), TeamSite Admin (Interwoven); Requirements Management (Borland Caliber), JAD (KP)

SOFTWARE: Clarity, Cognos, PlanView, Rally, VersionOne, GreenHopper/Agile Jira, HP AGM, Java, Spring, Hibernate, Swing, AJAX, Flash, Photoshop. Dreamweaver, C, WebSphere, WebLogic, IIS, Apache Tomcat, DataPower, Mule, Kana, Mercury Winrunner/Loadrunner/Test Director, HP Quality Center & ALM, Selenium, IdeaBook, BaseCamp, Yammer, Jabber, SharePoint, Confluence, Rational, Entrust, Clearcase, Perforce, CVS, Subversion, Git, GitHub, Stash, Maven, Ant, Jenkins, Hudson, PMD, Eclipse, StarTeam, Caliber, Verity, TeamSite, Alfresco, Drupal, WebTrends, CommerceTrends, Oracle, DB2, SQL, Toad, Vantive, PegaSystems, Remedy, CDS Rialto, Domino / Notes, DMS, WebEx, SameTime, Ariba, MS Exchange, PDF, Network Dispatcher, F5, Solaris, Windows XP/2000/NT, Solaris, AIX, RHEL, VMware, MVS, VM, CICS, Various SNMP-based monitoring & management tools, Many PC-based SW packages (MS Project/Project Server, Visio, PowerPoint, Excel, Crystal Reports, etc.), SAS, CICS, RMF, Omegamon, Tivoli, BMC, HopeX

contact

Telephone: 510-***-****(M)

Email: ac9d0o@r.postjobfree.com Web/Linked-In: http://www.linkedin.com/in/rdouglasshelton

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