Customer Service Employee Relations

TOURE Ep Tounkara Kadiatou

CIVIL STATUS

CIVIL STATUS

** *****

Malian nationality

Married

CONTACT INFORMATION

Address: 1312Clifton Street NW Apt 403S Washington, DC 20009

Tel: +1-202-***-****

***************@*******.***

LANGUAGES

French: Very good

English: Good

COMPUTER

Mastery of office software (office, Excel Word and PowerPoint)

Internet

Use of social networks

Mastery of money transfer software

KNOW HOW:

Ability to analyze, evaluate strength of proposal Organizational sense, rigor, autonomy, Ability to work in a team

HOBBIES

Reading, dance and music travel, sport, cooking

Association: President of the organization of the cultural day of Fez from 08, 09 and 10May 2015.

Recherche d’emploi

FORMATION

2013-2015 Master 1 and 2 in Human Resources Management

University Sup 'Management of Fez Morocco

2010-2013

Bachelor in International Management

University Sup 'Management of Fez Morocco

2007-2010

Bachelor's degree (HS Human Sciences at Cheikh Anta Diop High School)

EXPERIENCE PROFESSIONNELLE

2016-2018

2015 -2016

2015

2014

2013

. Manager in a multi-service Korkha money transfer company 2 years

Experience:

Transfer of daily accounting cash collection and disbursement compensation to the bank payment of cash in the accounts such as orange money, Wari and Mobicash, payment of wages prospecting customer contact with customers, customer satisfaction

Customer Service Department at the Atlantic Bank August 6 month internship

Experience:

Ensure the management of its customer files, monitor customer accounts, notify and contact customers in case of problems, retain customers, advise customers on products tailored to their profile, check the financial situation of its customers, propose and sell banking products and services, put in place an effective sales pitch

Human Resources Department Al Omrane Morocco Fez

Experience:

The administrative management of staff, calculate the score, Recruitment, Internal communication: administrative management of salaries

Customer service department and control and risk monitoring at the B.I.C.I.M (International Bank for Trade and Industry in Mali: BICIM SA)

Experience:

Credit risk or risk of loss, market risks (interest rates, foreign exchange, etc.) credit risk operational risks

Orange Mali Marketing Department; orange money (Malian telecommunications company, mobile phone operator)

Experience:

Launch of a new product on the market Orange Money make known the products to the customers make the prospecting customers, the positioning on the market organize the games Tombola

2012

Human Resources Department Malian Company for Textile Development (C.M.D.T)

Experience:

Compensation, training and development, employee relations, recruitment and training and candidate integration

2011

Department of general means; Accounting-International Bank for Trade and Industry in Mali (B.I.C.I.M SA)

Experience:

mail management, procurement of supplies, maintenance and cleaning of buildings, tenders, supplies, printer consumables for example; internal or external communication, videoconferencing system; visitor reception service and switchboard

Contact this candidate