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Information Technology Help Desk

Georgia, United States
May 15, 2019

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Eric Summers

Phone Number: 470-***-****

TECHNICAL SKILLS: Experienced in Microsoft Office Suite, Windows Server 2016, Networking, Help Desk Support, Electronic Health Records, ICD-10, Coding, Sales, and Marketing


08/10- 05/11 The Community College of Baltimore County, Catonsville, MD

Major: Information Technology – Earned 14 cr. Hrs.

08/10-08/11 Year Up Baltimore, Baltimore, MD - IT Career Development Program

2005 to 2009 Overlea High School, Baltimore, MD – Received High School Diploma


03/11-09/11: PHH Mortgage Corporation, Hunt Valley, MD- IT Help Desk Support Technician (INTERNSHIP)

Installed Fresh Installations of Windows

Recovered loss data

Built PC’s for employees

Migrated PC’s to other offices

Data backup and storage

05/12-05/13: Skin Care Specialty Physicians, Timonium, MD (INFORMATION TECHNOLOGY)

Electronic Medical Records (Support and Updates)

Windows Server 2012 updates

Help Desk Support and Troubleshooting

Ram Upgrades and Hard Drive Swaps

Imaging PC’s

02/24/2014- 02/19/2019: ICANotes Behavioral Health EHR Software, Work from home

(Support Agent and IT Support)

Software Support via phone, chat and email

Ticket Documentation

Demonstrate Billing, Coding, Clinical, and Technical Skills

Recover Servers that crash

Use Admin Directory and Windows Server 212


Voted “Most Productive”of Senior Class” 2009

Senior Class President

Awarded Funniest Employee at ICANotes EHR


Don Morgenstern (ICANotes CEO) 443-***-****

Shakira Nelson (Professional Reference) 929-***-****

Tuesday Barnes (Personal Reference) 443-***-****

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