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Manager Customer Care

Location:
Pretoria, Gauteng, South Africa
Posted:
May 12, 2019

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Resume:

CURRICULUM VITAE OF:

MOKOTJI DORAH MOLEFE

Mission statement:

I am a person who shows character through trust respect, responsibility fairness and caring citizenship. I try to be honest and reliable and I believe that having two children who are now toddlers that I have mastered the art of patience and perseverance I have a good reputation and am loyal to my friends and family and while I couldn’t finish my educational degree that has never dissuaded me from learning and perusing knowledge especially in business and the educational fields. I am accountable and am tolerant of differences and have integrity. I believe that this job is suited for me and will not only enhance but I know I will bring a different mind-set as well as value to your company.

PERSONAL INFORMATION

SURNAME

Molefe

FIRST NAMES

Mokotji Dorah

KNOWN AS

Kotji

DATE OF BIRTH

1990/10/15

IDENTITY NUMBER

901**********

ADDRESS

552 33rd ave villeria

Pretoria

Gauteng

0186

CELL PHONE

081*******

E-MAIL

ac9cwr@r.postjobfree.com

GENDER

Female

NATIONALITY

SOUTH AFRICAN

HOME LANGUAGE

Tswana & English and a bit of Afrikaans

HEALTH

GOOD

DRIVERS LICENSE

Pending.

LANGUAGES

READ

SPEAK

WRITE

ENGLISH

EXCELLENT

EXCELLENT

EXCELLENT

AFRIKAANS

FAIR

FAIR

FAIR

TSWANA

FAIR

GOOD

GOOD

HOBBIES AND INTEREST

READING, NETWORKING AS WELL AS WRITING

EDUCATION DETAILS

HIGHEST STADARD:

GRADE 12

INSTITUTION

CLAPHAM HIGH SCHOOL

SUBJECT PASSED:

ENGLISH

AFRIKAANS

PHYSICAL SCIENCES

MATHEMATICS

BUSINESS

LIFE ORIENTATION

NATURAL SCIENCES

TERTIARY STUDIES

NAME OF INSTITUTION

UNIVERSITY OF PRETORIA(GROENKLOOF CAMPUS)

STUDIED :

STUDIED EDUCATION FOR THREE YEARS BUT COULD’T FINISH DUE TO PERSONAL AND FINANCIAL REASONS

YEAR REGISTERED

2008

YEAR COMPLETED

COMPLETED AN ONLINE COURSE(TEFL)

2011

2018

DEVELOPMENT SKILLS AND COMPETENCIES

GOOD TIME MANAGEMENT AND WORK PLANNING SKILLS

HANDLE PRESSURE AND WILL COPE WITH NEW CHALLENGES

ORGANISED AND EFFECTIVE WITH SYSTEMATIC AND METHODICAL WORK SYSTEM

ABLE TO WORK AS A TEAM AND INDIVIDUAL

COMPUTER SKILLS

GOOD VERBAL AND WRITTEN COMMUNICATION SKILLS

ALSO RECENTLY LEARNT BASIC SWITCHBOARD SKILLS

BASIC ADMIN SKILLS SUCH AS DATA CAPTURING

RECORDING INVOICES

CREATING AS WELL AS UPDATING STAFF FILES

ALSO HAD A HAND IN INTERVIEWING PEOPLE FOR THE SUN CITY ANNUAL NGC EVENT

Previous work experience

NAME OF COMPANY

EDWARD PHATUDI HIGH SCHOOL

POSITION HELD

STUDENT TEACHER

DATE

JANUARY AND FEBUARY

DUTIES

Was responsible for students lesson plans

Also responsible for teaching class and maintain progress amongst learners as well as to encourage and formulate skills amongst the earners

Other (Promotional work and front line customer care)

Company

Duties

Red Apple Promotions

(Hatfield)

Learning different wine types for each promotion

Offering tasting samples and brief description of product to clientele

Zanzu Night Club and Lounge promotions

(Hatfield)

Promoting various events & other brands

-Castle light

-Marlboro

Placecol Beauty Product Promotions

(Centurion)

Giving a brief description about the product range as well as promoting the current specials available

Nyatella Mo Promotions

(Pretoria and Mpumalanga)

Promoting events

-Giving a brief description to promoters about event requirements.

-Welcoming of guests

-Issuing seats and VIP tags

-Handing out cocktails and other complimentary drinks

Romans Pizza

(Gezina/Rietfontien)

SUN INTERNATIONAL

BLU HOSPITALITALY

Cashier –insuring the cash flow is up to date

Taking orders and delivery orders

Issuing receipts

Worked as an OPC for a Time share as well as a part-time assistant

Worked as trainer for NGC(Nedbank Golf Challenge) and as well as part of the admin team

Was responsible for training the new recruits as well helping out with selecting the best recruits for the event. Also helped with guests with whatever they needed on the day while monitoring the new recruits. And also helped with regards to admin procedures

Willing to start immediately

REFERENCE

NAME

Joyce Manjeya

(Blu Hospitality)

RELATIONSHIP

Resource Consultant 066*******

MAGGY MAHLANGU

(Zanzu night club)

MANAGER

062*******

MONIQUE BARNARD

(PLACEOL)

PINKEY MASEKWAMENG

(SUN INTERNATIONAL)

MANAGER

074*******

CONSULTANT

082*******



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