Felix Capili Nationality: Austrian
Summary: More than 10 years of technical support experience, ITIL certified Email: email@example.com Mobile in Spain: +34-655-****** Professional experience
Hardware Technical Support for Google Hardware at Sellbytel Iberia from October 2016
- March 2019. Duties as German Technical Support for Google Hardware such as Chromecast, Google Home, Google Wifi and Google Pixel Buds. ETM Duty Manager/ PMG Support and iSD Support Lead at T-Systems Iberia, Barcelona, Jan. 2013 to Nov. 2015. Duties as Lead for Order Management, Troubleshooting Desktops and Printers - HP and Lexmark Printers and Plotters for Telekom-IT and DPDHL including ETM (Spare Parts Management), as Lead for PMG Support. HW, Tools and Process Trainer, Complaints Processing, Technical Document Creation and Maintenance, etc.
Technical Team Lead/ Senior Technical Adviser at Infosys, Brno, August 2011 – Nov. 2012. Duties: Apple products -Smartphones, Smart devices Support for German Customers (Germany, Austria and Switzerland)
Symantec Support, October 2009 – February 2010, Athens, Greece, German Technical Support for Norton Products- Antivirus, Security, Backups Software STEIGENBERGER Hotelbetriebe GesmbH, Vienna Austria August 2007- May 2009: Night Auditor, reception tasks, night audit involving end-of-day audit and reports generations and controls.
CRM, IBM Global Accounts, EMEA, Dublin, Ireland October 2006 – August 2007: Quality Specialist: Quality control of calls involving for German and Spanish Live Call Monitoring, Quality Control Procedure, Documentation Checks for IBM Global Services / EMEA CRM, RCA (root cause analysis) for complaints and dissatisfaction of customers, Training for new hires (PowerPoint-based), Quality Projects and Meetings CRM, IBM Global Accounts, EMEA, Dublin, Ireland July 27, 2005 – October 2006: German and Spanish Computer Technical support for IBM-ers and IBM Business partners involving problem determination, quick solutions and/or escalation of system and network problems as well as IBM business program related issues like Siebel (with IBM Siebel administrator Access), E-pricer, E-config, Lotus Notes, MS Office and Win XP and Win 2K-based MS products.
American Airlines, Dublin, Ireland March 2003 – July 2005 International Tariff Employee German
Sabre-based support for AA reservation agents, airports, sales offices and other airlines involving fares, handling tariff related works, either on phones or queues basically dealing with AA employees and travel agents
American Airlines, Dublin, Ireland August 2000 – March 2003 Reservations Agent German
Handling inbound calls on the UK, CH, DE markets, Promoting and selling the American Airlines product, Handling customer service issues, Dealing with passenger issues and queries
Immuno AG, 1220, Vienna, Austria 1995 - 1998
Sterile Production Technician
Commercial Technical production involving anti-meningitis sterile vaccines in accordance with GMP and FDA production and documentation standards based on MS Office products.
Institute of Molecular Cell, Biology and Biochemistry 1992 – 1995 University of Vienna, Austria
Biochemical lab duties involving cell culture, sterile techniques, purifying and testing proteins with western blotting, ELISA, preserving and maintaining cell lines and antibodies. Maintenance of laboratory equipment: autoclaves, laminar flow hood, lab pumps, centrifuges, incubators, etc.
Austrian Mint, 1030, Vienna, Austria 1989 – 1991
Laboratory employee in the thermal and chemical processing of coin and medal surface Hotel Apollo, 1060, Vienna, Austria 1985 – 1998
Cashier and receptionist at the main hotel front desk, Making reservations over the phone and for walk in customer’s Educational Background
University of Bucharest 1975 – 1981
Degree Engineering in Geology and Geophysics
University of Philippines 1973 – 1975
2 years B.S. Geology
High School, Manila, Philippines 1969 – 1973
Graduated from High School in 1973
European computer driving licence
Full driving licence
Amadeus, Galileo Sabre (American Airlines reservations system) trained IBM-AS 400 computer system
Very fluent English and German
Very good Romanian